Support
If you are experiencing slow load times or downtime from iStockphoto, it could be for one of the following reasons:
- Hello,
Some Internet Explorer 8 users are experiencing some login issues. After entering the member name and password, people are being sent back to the previous page and asked to login again.
The following instructions might fix the problem:
1. Please go to TOOLS-> INTERNET OPTIONS->select the SECURITY TAB. Within this tab, please click on Trusted Sites (green check mark) and click on SITES. Add the following https://secure.istockphoto.com - click ADD. Close.
2. Go to the PRIVACY TAB and select SITES button. Please type in istockphoto.com and click ALLOW, then OK. Click OK for the INTERNET OPTIONS window.
3. Go back to INTERNET OPTIONS general tab and under 'browsing history' click DELETE, then select 'Temporary Internet Files' and 'Cookies'; click on DELETE. Let the browser empty it's cache; then restart IE8, log in to your account.
4. Select "Tools" > "Compatibility View Settings" add http://www.istockphoto.com, click on "Close"
If the problem persists, please, do not hesitate to contact us through our ticket system.
We appreciate your continued support.
Sincerely,
The iStockphoto Team
* Please note * Due to an extremely high volume of tickets at this time, there may be up to a 5 day wait for ticket responses. If you require immediate assistance, please call us:
Contact us
| For after-hours assistance, please select one of the online forms at the top of the page. | ||
| E-mail: |
Client Relations & Support: help@istockphoto.com Contributor Relations: artists@istockphoto.com (Please provide your member name in your email to us.) |
|
| North America toll free: |
1-866-478-6251 Monday to Friday, 08:00 to 17:30 MST |
|
| International toll free: |
00-800-6664-6664 Monday to Friday, 08:00 to 17:30 MST |
|
| Fax: | 403-398-6815 | |
| Mail: | Suite 200 - 1240 20th Ave SE Calgary, Alberta T2G 1M8 Canada |
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| Our building (with map) | ||
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