The basics

How iStock works

iStock provides ready-to-use photos, illustrations and vectors, audio and video clips that you can put in almost any project you can think of. All of our content comes from our community of contributors and is thoroughly vetted to ensure it meets our high standards.

When you download a file on iStock, you're buying a license that lets you use the file in advertising, websites, blogs, presentations, video productions, podcasts and more. Our files are all royalty-free, which means you can use them in as many projects as you want for as long as you want, within the terms of the license. By purchasing extended licenses, you can use them in even more ways.

Learn more about licensing.

Collections and cost

Every file on iStock falls into one of two collections. Our Essentials collection gives you the everyday content you need (view sample Essentials images), while the Signature collection features millions of premium handpicked stock files that you can only get from us (view sample Signature images). The credit cost of our files is:

  • Essentials photo, vector, illustration or audio clip – 1 credit
  • Signature photo, vector, illustration or audio clip – 3 credits
  • Essentials video clip – 6 credits
  • Signature video clip – 18 credits

Check out our credit pack pricing to see how much you'll pay per image. View credit packs.

You can get our lowest prices on photo, vector and illustration downloads from both collections with a premium Signature subscription. If you only need Essentials images, pay even less with an Essentials subscription. View subscriptions.

Licensing

Standard licenses

Every file downloaded on iStock comes with a standard license that lets you use it in a wide variety of projects including advertising, websites, blogs, presentations, publications, video productions, podcasts and more.

All of our files are licensed on a royalty-free basis, which means you only pay for the initial download of a file and don't have to pay the creator a royalty each time you use it.

Files licensed with credits can be used in as many projects you like for as long as you want. Files licensed with subscriptions must be used in an end project within 30 days of the end of the subscription term or the license for the file terminates.

No matter how you pay for it, every file comes with a Legal Guarantee that protects you for up to $10,000.

Editorial use only photos

In addition to our vast library of creative content, we also offer unreleased photos that can only be used for non-commercial, non-promotional projects. Unlike the majority of our collection, editorial photos don't have any model or property releases, which means they can't be used to sell anything. Learn more about editorial use only photos.

Extended licenses

If you need to use our content in ways not covered under the standard license, you can buy extended licenses that give you additional rights including:

  • Unlimited reproduction/print run
  • Multiple users can use the file
  • Create items for resale (limited runs)
  • Create electronic items for resale (unlimited run)
  • Extended Legal Guarantee (increases coverage up to $250,000)

Prohibited uses of iStock content

No matter what license you buy, you can never use iStock content for the following uses:

  • Online "print-on-demand" products
  • Use in any logo or trademark
  • Pornographic, obscene or libelous works
  • Sub-license, give away, share or otherwise transfer stand-alone images/files

For the complete list of prohibitions read the Content License Agreement. Questions? Contact us.

Searching for files

The easiest way to search for files on iStock is by typing keywords into the search bar at the top of the site and selecting the file type you're looking for (by default we'll only show you photos and illustrations).

Once you've entered a keyword, we'll show you search results related to the term. To get exactly what you're looking for, you can apply additional filters to your search results using our refine panel.

If your search ends up with 0 results, you're probably being a little too specific (or you're searching for something really unusual). If you've entered multiple keywords, try entering one or two that best describe what you're looking for. If you've applied filters in the refine panel, you may also want to remove them to widen your search.

All about credits

Credits are like iStock's very own currency and can be used to download any file on iStock – including photos, illustrations, video and audio files. Files licensed with credits can be used in as many projects you like for as long as you want.

Credits are sold in preset packs – the larger the credit pack, the less you'll pay per credit. View credit pack pricing. Simply load your account with credits to download files as you go.

Credits never expire when you use your iStock account once a year. Using your account is as easy as signing into your account.

If you change your mind on a credit purchase, unused credit packs can be returned for a full refund within 14 days of purchase. If any credits from a credit pack have been used, no refunds will be offered.

Image subscriptions

An image subscription lets you enjoy our lowest prices on photos, vectors and illustrations by paying a flat rate to access a set limit of downloads every month. Depending on the subscription plan you choose, you can get access to more images in total or more downloads per month.

Video and audio clips are not currently available with any subscription.

Our Essentials subscriptions give you the everyday content you need with every photo, vector and illustration in our Essentials collection. View examples of Essentials images.

Signature subscriptions give you access to every image on iStock, period. That includes every image in our Essentials collection as well as millions of premium handpicked Signaturecollection images that you can only get from us. View examples of Signature images.

To search for files available with each subscription, look for the "Collections" filter in the left search panel. Select "Essentials" to search only for images available with an Essentials subscription or leave both collections unselected to see all images available with a Signature subscription.

Files licensed with subscriptions must be used in an end project within 30 days of the end of the subscription term or the license for the file terminates.

Refunds for image subscriptions can be made within 14 days of your invoice date, provided you have not downloaded more than 5 images and have not made use of any downloaded images. No exceptions will be made.

Saving files for later

With millions of files at your fingertips, it can be tricky to keep track of your favorites. That's why we created lightboxes. Like the old-fashioned darkroom accessory they're named after, a lightbox is a place to organize and save your favorite files for future reference.

Simply sign in to your account to save files to a lightbox. From either the search results page or file detail page, simply hover over the preview image and use the "Save to lightbox" button (plus sign) to save to an existing lightbox or create a new lightbox.

You can also create new lightboxes or access all of your lightboxes from your account's lightbox page.

Using iStock files

Photos

Using photos in your projects

When you download a photo on iStock, you're purchasing a royalty-free license that gives you the rights to use that photo in a wide variety of uses, including: advertising, publishing, websites, blogs and presentations.

All of our photos come with our standard license, which means you only have to pay for the initial download of a file and won't have to pay the photographer a royalty each time you use the image in a way that's allowed under that license. Adding extended licenses to your download can let you use the photo in even more ways.

For more information on how you can use iStock photos, please refer to our license comparison page.

Editorial use only photos

In addition to our vast library of creative content, we also offer unreleased photos that can only be used for non-commercial, non-promotional projects. Unlike the majority of our collection, editorial photos don't have any model or property releases, which means they can't be used to sell anything. Learn more about editorial use only photos.

Illustrations and vectors

Using illustrations and vectors in your projects

From basic sets of icons to digital masterpieces, photo-realistic raster images to infinitely scalable vectors, you can use iStock illustrations and vectors for a wide variety of commercial and editorial purposes, including advertising, publishing, websites, blogs and presentations.

All of our illustrations come with our standard license, which means you only have to pay for the initial download of a file and won't have to pay the artist a royalty each time you use the image in a way that's allowed under that license. Adding extended licenses to your download can let you use the illustration in even more ways.

For more information on how you can use iStock illustrations and vectors, please refer to our license comparison page.

Getting your EPS file out of ZIP folder

Our vector illustrations are saved as EPS files, which we provide inside a ZIP folder for easy downloads. If you can't find the EPS file, it's probably still inside of a ZIP folder on your computer.

Some web browsers will automatically open downloaded ZIP files for you, but others will save the ZIP file directly to your computer. To access the EPS, double click on the ZIP file.

If you have problems opening the ZIP folder, try the following steps:

  1. Check your browser's Download Manager to ensure the ZIP file has finished downloading to your computer.
  2. If the folder won't open when you double click the ZIP file, try shortening the ZIP folder name to 8 characters or less.
  3. If the ZIP folder has downloaded but won't open even after you've shortened the file name, you can always re-download the file at any time by returning to the file's detailed information page.

How to open and edit EPS files

Our vector files are saved as EPS files which are compatible with most vector programs.

Vector illustrations will also open into many photo-editing programs and can be saved as JPEGs, TIFFs, PDFs, or other raster file formats. They can also be imported into page layout programs like InDesign and Quark. If you are unable to open the file into a vector or raster program, please contact us and let us know which file format you require.

Please note: if your vector editing software is older than 8 years, you may be unable to open EPS files. If this is the case, we will be happy to provide you your file in another format.

Making shapes editable

If you've opened up your EPS in your vector program but are unable to edit the shapes in the file, try the following:

  1. Ensure you've opened the file labeled 'EPS'
  2. Open the EPS file into your editing software and open your 'Layer' palette. If you see a lock icon next to the layer, click on it to unlock the layer so that you can edit the shapes.

Hiding thin blue lines (guides)

Some illustrators use what are called 'guide' lines to help them align objects within their artwork. These lines will not show when you print the artwork, though if you find them distracting you can turn them off.

You can turn off the guide lines in Adobe Illustrator under 'View > Guides > Hide Guides'.

Video clips

Using video clips in your projects

iStock's collection of stock video can help you tell powerful stories with clips you can crop, manipulate and combine for a wide variety of commercial and editorial purposes, including advertising, websites, video productions and more.

All of our video files come with our standard license, which means you only have to pay for the initial download of a file and won't have to pay the artist a royalty each time you use the clip in a way that's allowed under that license. Adding extended licenses to your download can let you use the video clip in even more ways.

For more information on how you can use iStock video files, please refer to our license comparison page.

Finding video clips

The easiest way to search for video clips on iStock is by typing keywords into the search bar at the top of the site and selecting "Video" as your file type.

After you've entered a keyword, you can use our video filters to further refine your search by aspect ratio and resolution.

Once you've begun your search, hover over the thumbnail on the search results page or click through to the file's detailed information page to preview the file.

File formats (MOV, MP4)

iStock video clips are available in MOV and MP4 formats.

MOV files are ideal if you need to edit video clips and combine them with other elements such as text, music or graphics. You can also use them as a source file for other formats. When dealing with compositing, keying, or any post special effects, it is usually easier to work with progressive footage. The same holds true when working with video that will be displayed on a computer monitor.

MP4 files are better for smaller multimedia projects, presentations or web-based projects that don't require extensive modifications. These files do not scale up well, so it's important to get the right size file for your purpose.

Standards (HD and SD)

By default, most iStock video files are only available in High Definition.

iStock offers two sizes of HD videos. HD 720 files feature a frame size of 1280x720 with the picture is displayed as a progressive scan, not interlaced. HD 1080 files feature a frame size of 1920x1080 and the picture can be either be interlaced (Motion JPEG) or progressive (Photo JPEG). Computer-generated HD footage should not be interlaced.

Where possible, we offer our HD clips in their original uploaded form – this means they may be compressed with an HDV or DVCPro HD codec, both of which are non-square pixel formats and are a legacy formats no longer accepted. Most contemporary video editing software will interpret these codecs correctly and display them in their proper size and proportions. Video files may also be compressed with Motion JPEG or Photo JPEG, which are very large files, and are displayed as square pixels. Animations generated by computers should mostly be progressive Photo JPEGS.

For video files where HD video is not available, they will only be available in Standard definition in either NTSC or PAL formats.

NTSC is the standard for Standard Definition (SD) television monitors in North America, Japan, South Korea, and parts of South America as well. It features a frame size of 720x480 or 720x486, and a frame rate of 29.97 frames per second. The pixels are non-square, since the format was designed before the advent of the personal computer.

PAL is the standard for SD television monitors in Europe, Africa, South America, Australia, and much of Asia. For simplicity, we have lumped another standard called SECAM in with PAL – they are pretty compatible, at least as far as digital video is concerned. It features a frame size of 720x576 pixels, and a frame rate of 25 frames per second. The pixels are also non-square, but in a different orientation than NTSC.

Original version

The largest size available is always the original file as supplied by the contributor. As such, it is also the best quality technically, and can be used as source footage in editing systems while retaining that original quality.

For files that are offered in only PAL and NTSC, it can be a bit harder to tell the difference between them. You can usually tell by the contributor's description. This description is supposed to indicate which clip was the original. If HD is offered along with PAL and NTSC (there are three frame view tabs at the top of the preview), then the largest HD size is the original.

Audio clips

Using audio clips in your projects

Whether you need a sound effect, transition, loop, simple song or complex composition for your project, you can use our library of royalty-free audio files in a wide variety of commercial and creative projects, including advertising, websites, podcasts, video productions and more.

All of our audio files come with our standard audio license, which means you only have to pay for the initial download of a file and won't have to pay the artist a royalty each time you use the track in a way that's allowed under that license. Adding extended licenses to your download can let you use the audio clip in even more ways.

For more information on how you can use iStock audio files, please refer to our license comparison page.

Finding audio clips

The easiest way to search for audio clips on iStock is by typing keywords into the search bar at the top of the site and selecting "Audio" as your file type.

After you've entered a keyword, you can use the audio filters to further refine your search by tempo, key, time signature and audio complexity.

Once you've begun your search, click the play button on the search results page or click through to the file's detailed information page to preview the file.

File formats and sample rates (44.1 kHz or 48 kHz)

All iStock audio files are licensed as 16-bit .wav files available at either a 44.1 kHz or 48 kHz sample rate.

44.1 kHz is the most common sample rate used for commercial audio applications, while 48 kHz is most often used for video productions.

Audio loops

Looking for loops? We've got two varieties to choose from:

  • Loop-ready files: These files are ready to loop without requiring any editing. You can search for them using the keyword "Loop-ready File".
  • Loopable elements: Many of our files can loop but require some editing (for instance, a loop may be is sandwiched between a start and end section). You can search for these files using the keyword "Loopable Elements".

Public performance or broadcast

You can use standard audio tracks in public performances or broadcasts as long as it is not part of a theme song. Check out the Standard Audio Content License Agreement for more details.

Editorial use only photos

In addition to our vast library of creative content, we also offer unreleased photos that can only be used for non-commercial, non-promotional projects. Unlike the majority of our collection, editorial photos don't have any model or property releases, which means they can't be used to sell anything. Learn more about editorial use only photos.

Can't find a file

If your search ends up with 0 results, you're probably being a little too specific (or you're searching for something really unusual). If you've entered multiple keywords, try entering one or two that best describe what you're looking for. If you've applied filters in the refine panel, you may also want to remove them to widen your search.

If you're searching for a specific file using a file number and can no longer find it, it may no longer be available for download. Contact us and we'll see if we can track it down for you.

Purchasing

Purchasing on iStock

To download a file on iStock, you need to purchase a royalty-free license. There are two ways to purchase these licenses:

  • Credits let you download files as you need them. Credits are available in preset packs that let you save on downloads when you buy larger quantities.
  • Image subscriptions give you access to a set limit of photo or illustration downloads each month depending on subscription type.

Pay per download with credits

All about credits

Credits are like iStock's very own currency and can be used to download any file on iStock – including photos, illustrations, video and audio files. Credits are sold in preset packs – the larger the credit pack, the less you'll pay per credit. View credit pack pricing. Files licensed with credits can be used in as many projects you like for as long as you want.

Credit expiry

Credits never expire when you use your iStock account once a year. Using your account is as easy as signing into your account.

Credit pack refunds

Unused credit packs can be returned for a full refund within 14 days of purchase. If any credits from a credit pack have been used, no refunds will be offered.

Image subscriptions

All about subscriptions

An image subscription lets you enjoy our lowest prices on photos, vectors and illustrations by paying a flat rate to access a set limit of downloads every month. Depending on the subscription plan you choose, you can get access to more images in total and more downloads per month. View subscription pricing.

Files licensed with subscriptions must be used in an end project within 30 days of the end of the subscription term or the license for the file terminates.

Video and audio clips are not currently available with any subscription.

Essentials vs. Signature subscriptions

Our Essentials subscription gives you access to the everyday content you need – every photo, vector and illustration in our Essentials collection. View examples of Essentials images.

A Signature subscription gives you access to every image, period. That includes every image in our Essentials collection as well as millions of handpicked Signature collection photos, vectors and illustrations that you can only get from us. View examples of Signature images.

Video and audio clips are not currently available with any subscription.

View subscription details

Looking for information about your subscription? Sign in to your account and check out your profile page to view your subscription type, start and end date, and number of downloads remaining for the month.

Unused downloads

Our generous monthly download limits are designed to let you get all the great iStock content you need each month. This limit is the maximum number of images you're allowed to download each month, and is reset one month from your subscription's start date. No images are carried over from month to month and we will not put a hold on or extend the duration of your subscription under any circumstance.

Sharing subscriptions

Our standard subscriptions are built for a single user, which means the same person has to sign in, download and use the files licensed with their subscription. If multiple members of your team need to be able to download and use subscription content, iStock Teamshare might be the right option for you.

Teamshare lets you pay a flat rate for each additional user sharing or accessing a subscription and everyone on a Teamshare subscription draws from the same monthly download limit.

To learn more about how iStock Teamshare can benefit your team, contact us.

Image subscription refunds

Refunds for image subscriptions can be made within 14 days of your invoice date, provided you have not downloaded more than 5 images and have not made use of any downloaded images. No exceptions will be made.

Auto-renew

Auto-renew automatically renews your monthly subscription before it expires so you can continue to download images without worrying about service disruptions. Your renewal rate will be locked-in for 15 months at the price of your initial subscription purchase. If you use a promo code to purchase your subscription, the discount will only be applied to the first month - subsequent months will be charged at the pre-discount price. You can turn off auto-renew any time by going to your account.

Billing with terms

If you want to pay on terms, you can apply for a corporate account to be invoiced for your credit pack purchases. Our invoicing system lets you pay for your credit packs 30 days after purchase, tracks your statements and notifies you when payments are due.

Please note: We do not currently support terms purchases for subscriptions.

Please refer to your invoice for all available payment methods for your region.

Refunds

Credit pack refunds

Refunds for credit pack purchases can be made within 14 days of your invoice date, provided you have not used any credits from the credit pack.

Image subscription refunds

Refunds for image subscriptions can be made within 14 days of your invoice date, provided you have not downloaded more than 5 images and have not made use of any downloaded images. No exceptions will be made.

File download refunds

iStock does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of iStock.

Downloading

Downloading with credits

To download files using iStock credits, you need to have credits in your account. If you don't have enough credits to download your file, you'll have to buy more credits before proceeding.

Once you've got enough credits in your account to cover the cost of the download, simply go to the file's detailed information page to download the file.

You'll be prompted to confirm your download. Once you've confirmed, your download will start. Depending on your browser and preferences, your file may be saved to your desktop, a specific downloads folder, or the last place you saved a file.

Please note: You can always re-download any file downloaded with credits at no additional cost from your download history.

Downloading with a subscription

To download files using a subscription, you need to have an active subscription plan in your account.

If you've got a subscription, you can search for only the files available in your subscription by using the "Collection" filter in the left search panel. Select the "Essentials" filter to search only for images available with our Essentials Subscription. Leave both collections filters unselected to see all images available with a Signature subscription.

If the file is available for download with your subscription, you will see a notification above the "Download" button that says "Included with your subscription".

After you click "Download", you'll be prompted to confirm your download. Once you've confirmed, your download will start. Depending on your browser and preferences, your file may be saved to your desktop, a specific downloads folder, or the last place you saved a file.

Please note: During the active length of your subscription, you can re-download a file at no additional cost from your image subscription download history. Once your subscription ends, you will no longer be able to re-download images downloaded with your subscription.

Finding your downloaded files

After clicking "Download", your browser should prompt you to save your file automatically. If your browser does not prompt you to save your file, you haven't actually downloaded anything yet.

After you download your file, it may be saved to your desktop, a specific downloads folder, or the last place you saved a file, depending on your browser and your preferences.

  • Internet Explorer: typically lets you choose where to save a file. If you do not select a folder, it will default to the last place you saved a file.
  • Firefox: saves files to your desktop unless you've specified otherwise in the preferences.
  • Safari: will generally send images to your downloads folder or your desktop. This can also be set in the preferences.
  • Chrome: saves files to your downloads folder unless otherwise specified.

Problems with download

Lost downloads

If you can't find your file here are some tips:

You can always re-download any file downloaded with credits at no additional cost from your download history.

During the active length of your subscription, you can re-download a file at no additional cost from your image subscription download history. Once your subscription ends, you will no longer be able to re-download images downloaded with your subscription.

If you still can't find your downloaded file or are experiencing download problems, please contact us with the file number and we'll help you out.

File not usable (corrupt, blurry, etc.)

If you download a file that is not is not usable (corrupt, blurry, etc.), simply contact us with the file number and your concerns. If we determine that there are technical issues with the file, we will re-credit you for the cost of the download.

Re-downloading

You can always re-download any file downloaded with credits at no additional cost from your download history.

During the active length of your subscription, you can re-download a file at no additional cost from your image subscription download history. Once your subscription ends, you will no longer be able to re-download images downloaded with your subscription.

Refunds on downloaded files

iStock does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of iStock.

Downloading comps

If you want to see what a specific file will look like in your project, you can always download a free watermarked comp.

For photos, vectors and illustrations, simply go to the file's detailed information page to click and drag the preview image to your desktop or folder, or right click and save. If you need a larger comp, zoom in and save the image.

If you need a comp of a video or audio file, go to the file's detailed information page and click the "Download a Comp" link beneath the file preview.

Please note: iStock comps are available for download solely for test or sample use, including comps and layouts. You do not have the rights to use a comp file in any final materials, whether distributed or not. You'll need to swap the comp for a paid-for licensed file before you can use it.

Downloading from a lightbox

With millions of files at your fingertips, it can be tricky to keep track of your favorites. That's why we created lightboxes. Like the old-fashioned darkroom accessory they're named after, a lightbox is a place to organize and save your favorite files for future reference.

Simply sign in to your account to save files to a lightbox. From either the search results page or file detail page, simply hover over the preview image and use the "Save to lightbox" button (plus sign) to save to an existing lightbox or create a new lightbox.

To view your available lightboxes, simply sign in and access your account's lightbox page.

If you've got files in a lightbox that you're ready to download, click "Buy" at the bottom of the page. This will take you to a lightbox download page that will let you select the download size and add extended licenses for each file. Once you've got everything how you want it, click "Download" for each file and follow the prompts.

Need to download smaller size

By default, iStock provides the largest available image size when you download an image. If you need to download a smaller size for your project, simply sign in to your account and go to your download history. Select a smaller size from the drop down size selector for the file you need and click "Download".

Saving downloads to Dropbox

If you have a Dropbox account, you can save your iStock downloads directly to your Dropbox.

Setting it up

To start saving your downloads to Dropbox, simply go to Apps in your account and click “Connect”. You'll be directed to sign in to your Dropbox account to give iStock permission to save files. Once you've given us permission, we'll be able to save your downloads to a folder in your Dropbox.

Saving your downloads to Dropbox

All of the files you download starting from the day you set up Dropbox will be saved to the iStock by Getty Images folder. Since this happens behind the scenes, your download might not appear right away - but trust us, they're coming. If you run out of storage on your Dropbox, we won't be able to save any more downloads until you clear up more storage.

Disconnecting

To stop saving your downloads to Dropbox, simply go to Apps in your account and click "Disconnect". It might take a few minutes for your account to be fully disconnected, but once it's complete, you'll continue to have access to all your files that have been saved, but we'll no longer be able to access your Dropbox.

Your account

Updating personal information

To update your address or contact information, sign in to your account and go to your . Select 'Edit Profile Info & Photo' from the "Edit My Profile" section on the right side of the page.

Account history (purchases, receipts, download history)

To view information relating to your account activity, sign in to your account and go to your . To view your receipts, invoices and order confirmations, click on '' on the left side of the page. To view a list of the files you've downloaded, click on ''. If you don't see your subscription downloads under 'Download history', click on ''.

Changing password

You should change your password regularly. A good password is easy to remember without including any personal information (birthday, phone number, etc.).

Passwords on iStock must be at least 8 characters long and contain at least one letter AND one number. Your password cannot contain your email or member name.

To change your password, sign in to your account and go to your . Select 'Change Password' from the "Edit My Profile" section on the right side of the page.

If you've forgotten your password, to get an email sent to the address associated with your account.

View credit balance

To view your available credit balance, sign in to your account and go to your . Your credit balance will appear under "My Credits".

Managing your lightboxes

A lightbox is a place to organize and save your favorite files for future reference. Here are some tips on managing and organizing your lightboxes:

The easiest way to save files to a lightbox is while you're searching. As long as you're signed in, you can add files to a lightbox from the search results page or by clicking through to the file's detailed information page. Simply look for the plus sign on the image or for the "Save to lightbox" link below your video or audio clip to add a file to a lightbox. If you don't have any lightboxes yet, you can create new lightboxes while you're saving files, so be sure to give your lightbox a name you'll remember so you can find it again easily.

To view your lightboxes, simply sign in to your account and go to your account's . All of the lightboxes that you've created (or have admin privileges for) will be listed – simply click on the name of a lightbox to look at it.

When viewing a lightbox, you can share it by email using the "Email" link at the bottom of the page.

If you've got files in a lightbox that you're ready to download, click "Buy" at the bottom of the page. This will take you to a lightbox download page that will let you select the download size and add extended licenses for each file. Once you've got everything how you want it, click "Download" for each file and follow the prompts.

View subscription details

Looking for information about your subscription? Sign in to your account and check out your to view your subscription type, end date and number of downloads remaining under the "Subscriptions" heading.

Turning auto-renew on or off

If you want to turn auto-renew off:

  1. Go to
  2. Under "Subscriptions", click Turn off auto-renew
  3. Confirm you want to turn off auto-renew by clicking Yes, turn it off

Once auto-renew is turned off, your subscription will remain active until the end date listed under your subscription details.

If you want to turn auto-renew on, simply .

Changing member name

If you want to change your member name, simply and include the new member name you'd like to use.

Troubleshooting

Password problems

If you've forgotten your password, retrieve it here to get an email sent to the address associated with your account.

Browser issues

If you are being sent back to the previous page and asked to sign in again after entering your member name and password, you may be having issues signing into your account because you're using Internet Explorer 8.

iStock works best with more recent versions of Internet Explorer and modern browsers like Firefox, Safari or Chrome. If you are unable to download and install these free browsers on your computer, these steps should fix the problem:

  1. Select 'Tools' > 'Compatibility View Settings' add http://www.istockphoto.com, click on 'Close'.
  2. Select 'Tools' > 'Internet Options' > SECURITY tab > set it to MEDIUM. Click on 'Trusted Sites' (green check mark) and click on SITES. Add the following: https://secure.istockphoto.com - click ADD. Close.
  3. Go to the GENERAL tab and under 'browsing history' click DELETE, then select 'Temporary Internet Files' and 'Cookies'; click on DELETE. Let the browser empty its cache. Restart your computer.

Keep getting signed out

If you keep getting signed out of iStock and have to sign in again, your site cookie has probably expired. This happens automatically after 24 hours of inactivity.

Getting 404 error

If you get a 404 error, it means that we can't find the page you're looking for. This could happen for a number of reasons – it could be that the page has been moved or renamed and we can't find the new location. It might also be that the file you're looking for is no longer available on iStock – from time to time contributors will remove one of their files. Since we don't have the file any more, we'll show you a 404 error instead.

Clearing cache and cookies

If you're having problems with iStock, it might help to clear your browser cache and cookies.

Each browser is a little different, so be sure to follow the instructions for the one you're using: