Frequently Asked Questions

Every browser handles downloading differently. If your browser does not prompt you to save your file automatically, you haven’t actually downloaded anything. Click ‘start download’ from the ‘file successfully downloaded’ pop-up window.

• Internet Explorer: typically lets you choose where to save a file. If you do not select a folder, it will default to the last place you saved a file.
• Firefox: saves files to your desktop unless set otherwise in the preferences.
• Safari: will generally send images to your downloads folder or your desktop. This can also be set in the preferences.

Here are the following credit packages:

We offer a free thumbnail watermarked comping images. These images cannot be used in your final product. To download the comp image, click on the ‘Download a Comp’ link found under the ‘File Tools’ section. Or, if you’re on a PC, right mouse click on the image and do a “Save As”. If you’re on a Mac, drag and drop the thumbnail to your desktop.

Please contact Client Relations with the file number and your concerns. We’ll refund your credits and re-evaluate the image.

To access member account information please follow these steps:

1. Login to www.istockphoto.com
2. On the top right toolbar click ‘Account’
3. Click on ‘Account Details’
4. Under the ‘Financials’ tab, then under ‘Purchases’, click ‘Get purchase receipts’
5. To see individual downloads look under the ‘Financials’ tab, ‘Your Pay-as-go-go plan’ or ‘Your Subscription’, then click ‘View Downloads’

Please contact Client Relations with the file number and we’ll email the file to you or refund the credit back to your account.

If you experience download problems, please contact Client Relations with the file number and we’ll email the file to you or refund your credits. Please note that you have 24 hours from the time of your initial download to re-download that image without being charged additional credits.

Pay-as-you-go credits expire 1 year from the date of purchase. We send out notifications 60, 30, 15 and 1 day(s) before they expire. If you find you are unable to use them within the year, please contact Support www.istockphoto.com/contact_ticket.php and one of our representatives will be more than happy to extend the expiry for you.

With a Subscription, you subscribe to a daily supply of credits and you choose what that amount of credits is. Your credits expire daily. Your Subscription lasts as long as you choose: 3, 6 or 12 months.

1. You’ll need credits, iStock’s very own currency. Purchase credits (http://www.istockphoto.com/buy-stock-credits-pay-as-you-go.php) through a plan and spend them whenever you download a file. We offer Pay-as-you-go credits, Subscriptions and Corporate Accounts. We accept credit cards, PayPal, check or money order (in USD funds). Read more about PayPal.
2. Once you find the file you’d like to download, click on the thumbnail and the file will open. To the right of the file, select the size you require and click ‘Buy’.
3. Read and agree to the Content License Agreement so the final download window will open. Click download and the price in credits for that file will be deducted from your account balance. You have 24 hours to re-download this file without being charged additional credits.

We accept Visa, Mastercard, American Express or Paypal. We also accept payment in US funds only by either International Money Order or check drawn ONLY on a US or Canadian bank account. Please include an order form with your mailed payment. Our prices are in US dollars.

You have 24 hours from the time of your initial download to re-download the same image and size without having further credits deducted. After that time, if the file is re-downloaded, credits will be deducted from your account. We have this limit set for two reasons; First, it’s a way for us to keep our costs down and pass those savings onto you. Secondly, it’s an incentive for photographers to put their work on our site. If you have difficulty downloading a file and are over the 24 hour timeframe, please contact Client Relations for assistance.

Once you find the image you’d like to download, click on the thumbnail and the file will open. Underneath the image we list the sizes available for that specific file. Select the size you require and click the corresponding ‘Download’ link. You will then be taken to our Content Licensing Agreement. Once you’ve read through it, click ‘Agree’ and the final download page will open. Click ‘Download’ and the download process will begin. Once you click this final download button, the credits will be deducted from your account. You have 24 hours to re-download this file without being charged additional credits.

You’ll need credits, iStock’s very own currency. Purchase credits through a plan and spend them whenever you download a file. We offer Pay-as-you-go credits, Subscriptions and Corporate Accounts.

Images on our site are contributed by individual photographers whose talent ranges from hobbyist to professional. Our goal is to provide customers with great photos that also fit within their budgets.

To re-download a file (within the 24 hour period) return to the file close-up page, you will see the file size you previously purchased is listed at 0 credits. The system recognizes the duplication and does not charge you any additional credits for the re-download.

Our images are provided by many photographers and the default resolution on files could be lower or higher than 300dpi. If you’re using Adobe® Photoshop®, go to ‘Image’ --- ‘Image Size’ and you’ll see that the resolution listed may be something other than 300dpi. Uncheck the ‘Resample image’ option and change the dpi of the file to the correct dpi. The height and width of the file will change in the document size window to reflect the change. Click ok and you’re done.