Frequently Asked Questions

Most likely the reason you cannot connect to a secure server is because your web browser doesn’t support 128 bit encryption. It’s also possible that your office or network administrator is blocking the port that is needed to process transactions. You may need to request that port 443 (Secure Sockets Layer SSL) be opened on your firewall.

This happens when your cookie expires, usually a 24-hour period.

If your browser stays at the main welcoming screen after attempting to login, please ensure your system clock (date/time/year) is correct.

If you’re re-directed to a login error page, make sure your caps lock is off since your password and member name are case sensitive. Also, check your cookie settings to ensure they’re on a medium privacy level and clear all cookies and cache in your browser.

If you’re still re-directed, please try resetting your password. www.istockphoto.com/istock_lostpassword.php

If this doesn’t resolve the issue contact Support www.istockphoto.com/contact_ticket.php

If you cannot remember what your password or member name is, please follow this link, http://www.istockphoto.com/istock_lostpassword.php and enter in the requested information. You will receive an email with your member name and a link to reset your password.

Some Internet Explorer 8 users are experiencing login issues. After entering the member name and password, people are being sent back to the previous page and asked to login again. The following instructions should fix the problem:

1. Select ‘Tools’ > ‘Compatibility View Settings’ add http://www.istockphoto.com, click on ‘Close’

2. Select ‘Tools’ > ‘Internet Options’ > SECURITY tab > set it to MEDIUM.Click on ‘Trusted Sites’ (green check mark) and click on SITES. Add the following: https://secure.istockphoto.com - click ADD. Close.

3. Go to the GENERAL tab and under 'browsing history' click DELETE, then select 'Temporary Internet Files' and 'Cookies'; click on DELETE. Let the browser empty it's cache. Restart your computer.

4. If you do not have Firefox installed on your computer please download the free version at the following link below and use this to browse/download in istockphoto: http://www.mozilla.com