Frequently asked questions

5 topic(s) found in category “Artist Payment” :

How long do I have to wait for a cheque?
Why haven’t I received my Paypal/Moneybookers payment?
It’s been longer than 6 weeks; I have not received my cheque. Is it lost?
Do I have to request payment every time I reach $100 USD?
How long are cheques valid for?

Top How long do I have to wait for a cheque?

Cheques are processed on the 15th and 30th of every month. You can see a schedule of cut off times and payment days here. You will be notified by email when your cheque has been processed, printed and mailed. Delivery times vary depending on the mail carrier. Please allow 1 week for delivery in the continental USA/Canada and 4 to 6 weeks delivery for all other locations.

Top Why haven’t I received my Paypal/Moneybookers payment?

Paypal, Moneybookers and Payoneer payments are processed on business days only. They are paid every week depending on when your payout request was made. Please see the schedule of cut off times and payment days here.

Top It’s been longer than 6 weeks; I have not received my cheque. Is it lost?

If you have not received your cheque after 6 weeks it most likely has been lost in the mail. Please contact support, and let us know if your address has changed and when your request was made. Your money is not lost; we will resend payment if necessary.

Top Do I have to request payment every time I reach $100 USD?

You do not have to request payment when you reach $100. You can request any dollar amount as long as you have enough funds in your account and your account balance is over $100.

Top How long are cheques valid for?

If you have not cashed a cheque that is over 6 months old it is stale dated and the bank will not accept. Please cash cheques as soon as you receive them to prevent having to request new payments.

Frequently asked questions

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