Managing Your Account - Frequently Asked Questions

Updating Personal Information

To update your address or contact information, sign in to your account and click on the 'My Account' link at the bottom of the screen. Then click on 'Profile'. On the right side of the page under 'Edit My Profile', click on 'Edit Profile Info & Photo'.

Changing Member Name

If you want to change your member name, simply contact Support and include the new member name you would like to use.

Changing Password

It is suggested you change your password every 6 months. A good password should be something memorable that doesn't include any personal information (your birthday, phone number, etc.).

Passwords must be at least 8 characters long and contain at least one letter AND one number. Your password cannot contain your email or member name.

To change your password, sign in to your account and click on the 'My Account' link at the bottom of the screen. Then click on 'Profile'. On the right side of the page under 'Edit My Profile', click on 'Change Password'.

If you've forgotten your password, retrieve it here.

Viewing Receipts/Download History

To view information relating to your account activity, click on the 'My Account' link at the bottom of the screen to see a list of options. To view your receipts, click on 'Purchase History' and to view a list of the files you've downloaded, click on 'Download History'.

Viewing Credit Balance

When you sign in to your account, your remaining iStock Credit balance will appear at the bottom of the screen beside the word 'Credits'.

If you have both iStock Credits and a Subscription in your account, you will need to click on 'Credit Status' to view your credit balance. This will take you to your profile page. Open the 'Financials' tab to see the remaining balances for your iStock and Subscription credits.