Referral Program - Frequently Asked Questions

How do I refer people to iStock?

There are a number of ways you can refer people to iStock.

  • Social Sharing
  • Referral Links
  • Emails
  • Banners

Regardless of which method you choose, you first must sign up for the Referral Program. To do so, simply select 'Referral Program' from the 'My Account' tab on the bottom left of the iStock website and follow the instructions.

Social Sharing

One of the easiest ways to refer new members to iStock is by sharing files, articles and profile pages web pages using the Facebook, Twitter, LinkedIn and Email logos that appear throughout the site.

As long as you've joined iStock and opted-in to the Referral Program, whenever you share using these buttons, you'll earn your referral payout for everyone who joins iStock and makes a qualifying purchase after clicking your link.

Referral Links

By creating a referral URL that you can embed in banners, photos and other files on your website or blog, you can earn a referral payout for every new member who clicks through to iStock and makes a qualifying purchase.

Email

Whether you need to send a referral program invite to a single recipient or a group of contacts, you can choose between 4 custom-designed email templates that highlight the best of our collection of royalty-free imagery. You'll earn a referral payout for every new member who comes to iStock from the email and makes a qualifying purchase.

Banners

Grab a banner from our collection of pre-built designer options and add them to your website or blog. Once your banner is up and running, you'll earn a referral payout for every new member who clicks the banner and ends up making a qualifying purchase.

Please note: if the referred member enters the site from any link other than the one printed on your card, you won't receive your referral bonus.


Who can I refer to iStock?

You can earn a referral payout when you refer new members who make a qualifying purchase within 30 days of clicking on your link.

You'll only earn the referral payout for the new member's first purchase. The referred purchaser must not be a current member and cannot have previously had an iStock account or you won't receive the referral payout.

There is no referral payout for referring new contributors to iStock.


What kinds of referral bonuses can I earn?

There are a number of referral payout plans that you can choose from when you refer new members to iStock.

  • $20 Flat Rate
  • 20 Credits
  • 20% Commission

$20 Flat Rate

Earn $20 USD for every new customer you refer who makes a single purchase of 30 credits or more within 30 days of clicking your link.

20 Credits

Receive 20 credits (a $30+ USD value) for every new customer you refer who makes a single purchase of 30 credits or more within 30 days of clicking your link.

20% Commission

Earn 20% on the sale of a new customer's first credit pack purchase within 30 days of clicking your link, with no minimum purchase and no cap on your commission.

Please note that you can change your referral payout plan by going to the 'Referral' tab on the 'Preferences' section of your account. You can only change your payout plan once per month.


What does the referred member need to do so I can earn a referral bonus?

Before you can earn your referral bonus, your referred member will need to follow three simple steps:

  1. Click on your link, email, banner, etc. with cookies enabled

    No matter how you refer new members, you'll only receive credit for the ones who come to the site after first clicking your link. Once they do, they'll get a cookie that tags them with your unique referral ID for 30 days, so they'll need to have cookies enabled in their web browser.

    As long as cookies are enabled, regardless of which pages on our site they visit (or if they leave the site and return at a later date), they will be tracked as your referral.

    Please note: the cookie will not be wiped out unless another referrer sends that same customer to the site and generates a sale or if the referral clears their cookies from their browser.

  2. Join iStock

    After clicking your referral link, the prospective member will then have to sign up for their own free iStock account before they can make a purchase and earn you your referral payout.

  3. Make a purchase

    The last step in the process is for the referred member to make a purchase within 30 days of clicking your link.

    If you've selected the $20 Flat Rate or 20 Credits payout plan, they'll need to purchase 30 credits or more in a single transaction for you to qualify for the referral payout. All subscriptions will count as qualifying purchases.

    If you've selected the 20% Commission payout plan, there are no minimum or maximum purchase limits for your referred member. Any purchase they make will earn you your referral payout.


What kinds of referral bonuses can new members earn?

When new customers come to iStock through the Referral Program, they'll receive 10 free credits that they can use within 30 days of joining. From time to time, iStock might offer extra incentives, so make sure you are subscribed to our promotions communications so you can stay up-to-date on when we offer promotional bonuses.


If the person I'm referring is already an iStock member, can I still get a bonus?

No. You will only earn a referral payout for new members who do not currently have an iStock account and never have had an iStock account.


I referred someone but I haven't been paid yet. How long do I have to wait?

A member has up to 30 days to make a purchase after clicking your referral link, so it can take some time. Once they've made a purchase, there is a 4-day waiting period if you've selected the Credits payout plan, and a 10-day waiting period if you've selected the Flat Rate or Commission plans.

You can view the status of your referrals on the 'Referral Details' page. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Details'.

Once a referred member makes a purchase, their Referral Status will show as 'Pending'. If everything is good with their purchase, it will become 'Approved' after 4 days for Credit payout plans and 10 days for Cash and Commission payout plans. If the transaction is reversed for any reason or appears to be fraudulent in any way, the Referral Status will show as 'Rejected'.


How do I keep track of the people I've referred to iStock?

Once you've been enrolled in the Referral Program, you'll be able to see detailed information about your referrals. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Details'.

From the 'Referral Details' page, you'll be able to view a breakdown of your referred members by Member Name, Referral Type (Banner, Link, Email or Social), Referral Status (Pending, Approved or Rejected), the Date Referred and the referral payout you received, if applicable.


How much have I earned with the Referral Program?

Once you're enrolled in the Referral Program, you'll be able to see detailed information about your performance in the program. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Program'.

From this main page, you'll be able to view your total Referral Program earnings, along with a breakdown of your earnings by referral type (Banner, Link, Email or Social). To see your current account balance, click 'Account Balance' on this page.

For more detailed information on your referrals, including their Member Name, Referral Status and the Date Referred, click 'Referral Details' at the bottom of the page.


What does Clicks/Views mean?

Clicks/Views is a statistic that shows you the number of times your banner's been clicked divided by the number of times it's been shown (also known as impressions). This will give you a good idea of how well your banners are performing - the higher the number, the better you're doing. In marketing terms this is often called the clickthrough rate or CTR.


Why do I sometimes see the name LinkConnector when I'm generating a link?

The iStock Referral Program is powered by LinkConnector, a trusted iStock partner.


My iStock account balance is over $100, how do I request a referral payout?

Once you've accumulated more than $100 in referral earnings, there are two ways to request a payout, depending on whether you're an iStock contributor or not.

Contributor

To request a payout of earnings, simply use the contact feature and select the 'Payment Request' option. You have the option of receiving your payout via PayPal, Moneybookers, Payoneer MasterCard™, or check. All funds are paid in US dollars. Please confirm when making your payout requests that the email address included in your ticket is the one associated with your PayPal or Moneybookers account, and that your personal information is up to date. iStock ONLY sends check payments to the name and address listed in your account.

You can also convert your earnings into credits. To convert your earnings, click on My Account -> Profile. Then under the 'Financials' tab, click on the 'Convert Earnings to Credits' link.

Non-contributor

If you're not an iStock contributor, you can request a payout of your referral earnings directly from the Referral Program page. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Program'.

To view your current balance, click the 'Account Balance' link.

If you've got more than $100 USD in your account, you can request a payout by clicking the 'Request Payment of Earnings' link. You will have the option of receiving your payout via PayPal, Moneybookers or check. All funds will be paid in US dollars. Please confirm when making your payout requests that the email address included in your ticket is the one associated with your PayPal or Moneybookers account, and that your personal information is up to date. iStock ONLY sends check payments to the name and address listed in your account.

You can also convert your earnings into credits. To convert your earnings, click on My Account -> Profile. Then under the 'Financials' tab, click on the 'Convert Earnings to Credits' link.


Why can't I sign up for the Referral Program?

The Referral Program is only open to iStock members who have purchased a credit pack or have uploaded an approved file as a contributor. To participate in the program, simply purchase credits (the iStock currency) or become an approved contributor.


Why was my referral rejected?

If the referred member's transaction is reversed for any reason or appears to be fraudulent in any way, the Referral Status will show as 'Rejected'.

There are a number of reasons why a transaction might be reversed:

  • Accidental/Duplicate purchase
  • Unauthorized or improper use of a credit card
  • Incorrect size/format/license purchased
  • Referrals who don't appear to be legitimate new members

Please note that due to the high volume of daily transactions, we will be unable to provide additional clarification on why a referral might have been rejected.


On the Referral Details page, I see several status designations (Pending, Accepted, Rejected). What do these mean?

On the 'Referral Details' page, you can view the status of your referrals. Simply click on the 'My Account' link at the bottom of the screen. Then click on 'Referral Details'.

Pending

As soon as a referred member makes a qualifying purchase, their status will show as 'Pending'.

Approved

If everything is good with the referred member's initial purchase, the 'Pending' status will become 'Approved' after 4 days if you're on the Credit payout plan or 10 days if you're on the Flat Rate or Commission payout plan. As soon as your referral is 'Approved', you'll receive the payout that you've selected.

Rejected

If the referred member's transaction is reversed for any reason or appears to be fraudulent in any way, the Referral Status will show as 'Rejected'.


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