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Image subscription refunds
Refunds for image subscriptions can be made within 14 days of your invoice date, provided you have not downloaded more than 5 images and have not made use of any downloaded images.
Credit pack refunds
Refunds for credit pack purchases can be made within 14 days of your invoice date, provided you have not used any credits from the credit pack.
File download refunds
iStock does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of iStock.