Site speed/performance

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sylvanworks
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Posted Tue Aug 18, 2009 9:30AM
As you may have noticed we've had some performance issues (slow load times, empty searches/portfolios, log in/out issues) over the last 24 hours or so. Additional resources have been being put in place (and is still ongoing) to resolve the problems (which are all related). Hopefully you will be seeing the benefits of this as they move forward.

(Edited on 2009-08-18 09:32:20 by sylvanworks)
Focus_on_Nature
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Posted Tue Aug 18, 2009 9:35AM

The site really slow at the moment!


I hope it will be fixed before punctum day, maybe it will keep the buyers away


 
jjneff
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Posted Tue Aug 18, 2009 9:41AM
One question if you don't mind. Is this related to site traffic or just glitches in ths system?
jtyler
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Posted Tue Aug 18, 2009 9:42AM
I truly hope this is not another band-aid fix now that we are going into prime buying season.  That would be catastrophic on a bad economic year.   WE seem to go from one "unanticipated" problem to another.    It would cause a riot if Punctum Day was on a day with site problems.    I'm pretty sure they wouldn't do that.
AndrewJohnson
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Posted Tue Aug 18, 2009 9:55AM
Thanks for the update Rob.
sylvanworks
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Posted Tue Aug 18, 2009 10:01AM
My understanding is that it all boils down to unexpected spikes/surges in traffic that hit bottlenecks not otherwise affected under normal conditions. As each bottleneck is addressed with increased resources it can potentially expose a different bottleneck further downstream, which then needs to be addressed. Meanwhile the team is trying to anticipate all of these possibilities and add more capacity than is required to meet the unexpected surges, which is somewhat akin to changing the tires on a moving vehicle.
jjneff
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Posted Tue Aug 18, 2009 10:03AM
Thank-you for the info.! I know iStock hates being down as much or more than we do. Good luck on changing the tires while rolling, I would like to get some video of that!
inhauscreative
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Posted Tue Aug 18, 2009 10:04AM
Tell the IT department to sober up HQLypse is over, back to work..
adamkaz
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Posted Tue Aug 18, 2009 10:06AM
Thank you for the update Rob.
PinkTag
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has more than 0 Logo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsMember is an InspectorExclusiveExclusive iStockphoto IllustratorMember has had a submission accepted to the Designer SpotlightThis member chickened out of their last cage challenge. What, are you scared of a little photoshop challenge?Member has won a contest
Posted Tue Aug 18, 2009 11:50AM
Posted By sylvanworks:
Meanwhile the team is trying to anticipate all of these possibilities and add more capacity than is required to meet the unexpected surges, which is somewhat akin to changing the tires on a moving vehicle.


What an excellent analogy Rob - really helps us understand the challenges the IT team faces.


They are a great team too - I know they will be working like crazy to fix things for us all - thanks guys!
ollo
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has more than 0 Logo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Tue Aug 18, 2009 12:04PM
From my point of view it's not very clever to change a wire on a moving vehicle. hehee15x18

(Edited on 2009-08-18 12:06:13 by ollo)
benedek
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Posted Tue Aug 18, 2009 12:13PM
Seems much faster now. Thanks!
Focus_on_Nature
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Posted Tue Aug 18, 2009 1:30PM
yeahhhh!!!!
jtyler
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Posted Tue Aug 18, 2009 1:36PM
Posted By sylvanworks:
Meanwhile the team is trying to anticipate all of these possibilities and add more capacity than is required to meet the unexpected surges, which is somewhat akin to changing the tires on a moving vehicle.

Love visual analogies.  That  is a good one.  It would make a great stock image.  LOL
Box5
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Tue Aug 18, 2009 1:54PM
Posted By sylvanworks:
My understanding is that it all boils down to unexpected spikes/surges in traffic that hit bottlenecks not otherwise affected under normal conditions. As each bottleneck is addressed with increased resources it can potentially expose a different bottleneck further downstream, which then needs to be addressed. Meanwhile the team is trying to anticipate all of these possibilities and add more capacity than is required to meet the unexpected surges, which is somewhat akin to changing the tires on a moving vehicle.


So the servers are unprepared for the traffic spikes hitting the site in mid August? Isn't this the slow season? If we were having traffic spikes, wouldn't we expect to see sales spikes too? 


  
sylvanworks
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has more than 0 Logo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Tue Aug 18, 2009 2:04PM
It would depend on the type and nature of the spike. I don't really know what the root of the problem was.
rogermexico
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Posted Tue Aug 18, 2009 2:16PM
There's the kind of unexpected you can prepare for, and the kind you can't. The spikes we've had the last couple of days are extremely out of the ordinary. We're getting to the bottom of it though.
shank_ali
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Posted Tue Aug 18, 2009 2:17PM

Totally overhauling and out sourcing the IT deptartment may be a good move in the future and perhaps Getty might insist on such a move...


Surge of traffic implies lots of peeps visiting and hopely most of those are buyers and future clients.Not the best impression to give new visitors...


Hopely we can shortly  get back in the groove and all systems go.Ty for update.
mevans
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Posted Tue Aug 18, 2009 3:19PM
I have to admit I haven't noticed any difference in site speed over the past few days.  And that's in Australia where the internet still comes in by boat.
twohumans
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Tue Aug 18, 2009 3:56PM
Boats go to Australia! Wow, who could have guessed.
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