Posted Mon Jun 27, 2005 3:22PM
Hey Everyone. I noticed that I was earning $0.60 and $0.40 per download despite being under gold exclusive status. Those royalties are impossible to get with different combinations of old and new credits. My guess is that there is a flaw with the new changes being implemented.
Can y'all do me a favor and check you stats to ensure that you get the right amount per download?
Posted Mon Jun 27, 2005 3:26PM
just posted about this same thing in the "commission descrepancy" sticky thread.
think I"ll email support. sounds like others are having the same issue.
Posted Mon Jun 27, 2005 3:29PM
okay.. just emailed support about it.
Posted Mon Jun 27, 2005 3:32PM
During all day a 25% of my downloads are combinations off old & news credits. It's really strange.
Before righting to support i wanted to know if this was something that only happened to me.
Posted Mon Jun 27, 2005 3:48PM
Posted Mon Jun 27, 2005 4:07PM
Ok, we've identified the issue and have fixed it. Anyone who's exclusive didn't receiving their bonus royalty payment for images downloaded today only. We're in the process of adding the missing royalties back into your earnings and you should see it there by tomorrow morning. Thanks for bringing this to our attention. I'm off now to tar and feather the developer who let this slip through!
Posted Mon Jun 27, 2005 4:15PM
Is it just some people? I'm seeing .90 dls for larges today.
Posted Mon Jun 27, 2005 4:16PM
I had some that where normal and some that had strange amounts...
Started to think I was loosing it.
Posted Mon Jun 27, 2005 5:26PM
The additional royalties have been paid. Only files downloaded with credits that were purchased TODAY were affected (and only exclusive photographers of course).
Posted Mon Jun 27, 2005 5:31PM
thanks! all appears back to normal now.
Posted Mon Jun 27, 2005 5:44PM