Login Problem with Internet Explorer

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sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Thu Jul 15, 2010 8:39AM
If anyone is still having trouble logging in with Internet Explorer 8, can you try this:

1. Select ‘Tools’ > ‘Compatibility View Settings’ add http://www.istockphoto.com, click on ‘Close’

2. Select ‘Tools’ > ‘Internet Options’ > SECURITY tab > set it to MEDIUM.Click on ‘Trusted Sites’ (green check mark) and click on SITES. Add the following: https://secure.istockphoto.com - click ADD. Close.

3. Go to the GENERAL tab and under 'browsing history' click DELETE, then select 'Temporary Internet Files' and 'Cookies'; click on DELETE. Let the browser empty it's cache. Restart your computer.
floridastock
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Thu Jul 15, 2010 8:47AM
i did all the above.  still problems with win 7.  only cure seems to be opening istock as first tab.  don;t know why.  very very wierd login protocol and major annoyance.  and not a new problem.  hope it can get resolved soon.  good luck.
gchutka
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Jul 15, 2010 9:04AM
I've had problems all morning (IE8/Win7).  I can log in just fine but get logged out after a few seconds to a few minutes after navigating around.  Just started today.
Willowpix
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Jul 15, 2010 9:16AM
@Rob, Just did exactly what you suggest up top. Presuming I can stay logged in I'll post if any continuing problems. Thanks!
AndrewJohnson
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a submission accepted to the Designer SpotlightAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Thu Jul 15, 2010 9:35AM
Looks like that worked!


Is iStock expecting that the 15.7% of customers using IE8 will read this thread or will there be an auto fix?

(Edited on 2010-07-15 09:36:15 by AndrewJohnson)
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Thu Jul 15, 2010 10:01AM
Customers typically contact support directly as opposed to using the forum. That said, they have been battling this problem with IE for some time.
Jamin
Posted Thu Jul 15, 2010 10:04AM
If you are smart you will provide a no nonsense login form for your members instead of what you have. Honestly even when it works it's a poor experience.
fstop123
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveRecognizing those who reach the 100,000 download mark
Posted Thu Jul 15, 2010 10:05AM

I did just what you said got logged off again.  Using IE7


When I right click for a tab, go to the tab to enter into a lightbox, it stalls and does nothing.  Go to the next tab and I've been logged off.  Can't seem to put image in a lightbox after calling it up as a tab.
PieroAnnoni
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Thu Jul 15, 2010 10:10AM
Same here... it keeps logging me off and then must try many times before I get logged in again. IE7
JoeGough
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Thu Jul 15, 2010 10:23AM
Posted By AndrewJohnson:

Is iStock expecting that the 15.7% of customers using IE8 will read this thread or will there be an auto fix?

It's more like 30% when you include IE7/6. What a ridiculous situation.
gchutka
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Jul 15, 2010 10:26AM

I can recreate the problem on demand.  Log in to iStock in first tab.  Open second tab. From second tab, click on Lightboxes link on main menu bar and poof - logged out!  IE8/Win7
Willowpix
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Jul 15, 2010 10:33AM
Nope. I got logged off again. Even after doing the steps at top. Seems to happen most frequently when I have been doing thus and such and then click my avatar/link at top left to get back to my "iStock homepage". And I rarely use the tabs functionality. Just have iStock as my first tab in this window today as usual. Vista/IE8.
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Thu Jul 15, 2010 10:36AM
Thanks for the reports.
AndrewJohnson
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a submission accepted to the Designer SpotlightAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Thu Jul 15, 2010 10:45AM
Still having problems here too. I'll use firefox but will keep testing in IE.
WilliamSherman
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Jul 15, 2010 10:52AM
I made the changes suggested at the top of this post but I am still having the logoff problem.  IE8
Pears2295
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Jul 15, 2010 11:03AM

Having the same problems. In fact it will keep logging me off on a regular basis uising IE8. If you open a second tab then it definitely will happen. Will try what was suggested above. The word frustration does not come close. You start uploading, etc, and bam- you need to log in again and all is lost.


 


Cheers


Robert
PieroAnnoni
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Thu Jul 15, 2010 11:05AM
Problem is also to RELOGGED-IN infact it does not accept the logins data. Is that "flash" maybe?
Willowpix
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Jul 15, 2010 11:23AM
^Just realized - after reading prior post about Flash - that my Adobe Flash Player was apparently not up to date. So just deleted old(er) version and installed version 10.1. Also, my PC is 64-bit Vista, and this flash version apparently doesn't work with 64-bit IE8. So I thought maybe that might be contributing to the problem. But I checked that too, and I have using IE8 32-bit version all along. Anyway, maybe the latest flash version will help? I'll see what happens.
Pears2295
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Jul 15, 2010 11:24AM

Just tried again and it did not work. In fact when it happens it does not accept your login credientials. The only answer is to close down and start over. I have to imagine customers are suffering the same problem and if you were in the process of downloading it would be very upsetting.  It is unbelievable how many times it will log you out in ten minutes. For me it just started this last week and I was using IE 8 for many months.


Cheers


Robert
AndrewJohnson
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a submission accepted to the Designer SpotlightAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Thu Jul 15, 2010 11:30AM
"The only answer is to close down and start over"


...or use FireFox. It's free and it works.

(Edited on 2010-07-15 11:31:20 by AndrewJohnson)
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