Login Problem with Internet Explorer

If anyone is still having trouble logging in with Internet Explorer 8, can you try this:

1. Select ‘Tools’ > ‘Compatibility View Settings’ add http://www.istockphoto.com, click on ‘Close’

2. Select ‘Tools’ > ‘Internet Options’ > SECURITY tab > set it to MEDIUM.Click on ‘Trusted Sites’ (green check mark) and click on SITES. Add the following: https://secure.istockphoto.com - click ADD. Close.

3. Go to the GENERAL tab and under 'browsing history' click DELETE, then select 'Temporary Internet Files' and 'Cookies'; click on DELETE. Let the browser empty it's cache. Restart your computer.

i did all the above.  still problems with win 7.  only cure seems to be opening istock as first tab.  don;t know why.  very very wierd login protocol and major annoyance.  and not a new problem.  hope it can get resolved soon.  good luck.

I've had problems all morning (IE8/Win7).  I can log in just fine but get logged out after a few seconds to a few minutes after navigating around.  Just started today.

@Rob, Just did exactly what you suggest up top. Presuming I can stay logged in I'll post if any continuing problems. Thanks!

Looks like that worked!


Is iStock expecting that the 15.7% of customers using IE8 will read this thread or will there be an auto fix?

(Edited on 2010-07-15 09:36:15 by AndrewJohnson)

Customers typically contact support directly as opposed to using the forum. That said, they have been battling this problem with IE for some time.

If you are smart you will provide a no nonsense login form for your members instead of what you have. Honestly even when it works it's a poor experience.

I did just what you said got logged off again.  Using IE7


When I right click for a tab, go to the tab to enter into a lightbox, it stalls and does nothing.  Go to the next tab and I've been logged off.  Can't seem to put image in a lightbox after calling it up as a tab.

Same here... it keeps logging me off and then must try many times before I get logged in again. IE7

It's more like 30% when you include IE7/6. What a ridiculous situation.

I can recreate the problem on demand.  Log in to iStock in first tab.  Open second tab. From second tab, click on Lightboxes link on main menu bar and poof - logged out!  IE8/Win7

Nope. I got logged off again. Even after doing the steps at top. Seems to happen most frequently when I have been doing thus and such and then click my avatar/link at top left to get back to my "iStock homepage". And I rarely use the tabs functionality. Just have iStock as my first tab in this window today as usual. Vista/IE8.

Thanks for the reports.

Still having problems here too. I'll use firefox but will keep testing in IE.

I made the changes suggested at the top of this post but I am still having the logoff problem.  IE8

Having the same problems. In fact it will keep logging me off on a regular basis uising IE8. If you open a second tab then it definitely will happen. Will try what was suggested above. The word frustration does not come close. You start uploading, etc, and bam- you need to log in again and all is lost.


 


Cheers


Robert

Problem is also to RELOGGED-IN infact it does not accept the logins data. Is that "flash" maybe?

^Just realized - after reading prior post about Flash - that my Adobe Flash Player was apparently not up to date. So just deleted old(er) version and installed version 10.1. Also, my PC is 64-bit Vista, and this flash version apparently doesn't work with 64-bit IE8. So I thought maybe that might be contributing to the problem. But I checked that too, and I have using IE8 32-bit version all along. Anyway, maybe the latest flash version will help? I'll see what happens.

Just tried again and it did not work. In fact when it happens it does not accept your login credientials. The only answer is to close down and start over. I have to imagine customers are suffering the same problem and if you were in the process of downloading it would be very upsetting.  It is unbelievable how many times it will log you out in ten minutes. For me it just started this last week and I was using IE 8 for many months.


Cheers


Robert

"The only answer is to close down and start over"


...or use FireFox. It's free and it works.

(Edited on 2010-07-15 11:31:20 by AndrewJohnson)