Xnet Blog: Blank Pages while Uploading

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sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Sat Jul 17, 2010 2:41PM
On 2010-07-17 14:41:36, sylvanworks wrote:

They've pushed some fixed, which seem to have reduced the problems most people encountered. It seems a few are still hitting the occasional blank page in the middle of the upload process.

It would be a big help to the techs working on this if you could provide:

- the time it happened
- the size of the file being uploaded
- how long you spent uploading the image (2 minutes/2 hours?)
- the URL of the blank page

Thanks!
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Sat Jul 17, 2010 2:44PM
If you are a Rogers customer in the Ontario/NB area, and are having uploading problems please contact Contributor Relations directly. They are aware of the issue and can give you the latest.
See here for more info. I'm sorry, but there is nothing we can do for you in this thread.
Cybernesco
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloads
Posted Sat Jul 17, 2010 5:05PM
Posted By sylvanworks:
If you are a Rogers customer in the Ontario/NB area, and are having uploading problems please contact Contributor Relations directly. They are aware of the issue and can give you the latest.
See here for more info. I'm sorry, but there is nothing we can do for you in this thread.


I am a Rogers customer in Ottawa, Ontario and this is not an isolated problem. Therefore, with all due respect, would it be more efficient to tell all Rogers customers within this forum when should we be able to upload again? The problem is similar for many of us.  I did follow up on the provided link but did not succeed with the uploading process.  Thank you for your support.  I did send an email to Contributor Relations but it does say that it could take 5 days before I get a response which would limit my uploading process. Denis
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Sat Jul 17, 2010 5:43PM
You'll have to wait to hear back from Contributor Relations.
phillipspears
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sat Jul 17, 2010 7:09PM

 


This has happened to me three times today while uploading images from 48MB to 60MB. After all keywording upload page goes blank and tells me its done.   Tremendous waste of time.
Cybernesco
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloads
Posted Sat Jul 17, 2010 8:21PM
Posted By sylvanworks:
You'll have to wait to hear back from Contributor Relations.


Got it working...I am happy now... I did change  the DNS server to use 208.67.222.222 as per Joy posted message through your provided link and I can upload now!!!!   Denis
MikeCherim
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sun Jul 18, 2010 3:08AM
I've been getting a lot of blank pages today, though unrelated to uploading, I've gotten this on my profile, the uploads page, my uploads, and even the forum a couple of time. I have a feeling the server's error log is writing volumes this morning.
trigga
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Sun Jul 18, 2010 4:20PM
I uploaded 2 images last night. One went through without a hitch and the next one (about an hour or so later) prompted blank screens both when it finished its initial upload and then again when I finished keywording and clicked on proceed (note that the title was not too long, it contained no repeated words, and I didn't have any duplicate keywords). However the image uploaded successfully. I was using firefox on windows. I tried DeepMeta a few days ago with no success, but that was probably before the latest code-push. I will try it again and see how I go.
trigga
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Sun Jul 18, 2010 10:41PM
Latest upload:



[li]commenced 10.29pm Calgary time[/li]
[li]upload time till first blank screen approx 4 mins[/li]
[li]size of file: 11.5 mb[/li]
[li]url of blank page: <http://uploads.istockphoto.com/file_upload.php>[/li]
[li]Found unfinished upload on upload page, did keywording etc, clicked proceed,
[/li]
[li]got blank screen with url <https://secure-uploads.istockphoto.com/index.php>
[/li]
[li]Checked uploads page and upload was successful.[/li]

Hope that helps smile

Edited to add url of first blank page.

(Edited on 2010-07-18 23:12:32 by trigga)
Andreyuu
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Mon Jul 19, 2010 4:49AM
What problem at loading  Firefox and IE
wdstock
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusiveExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Mon Jul 19, 2010 9:03AM
Posted By trigga:
I uploaded 2 images last night. One went through without a hitch and the next one (about an hour or so later) prompted blank screens both when it finished its initial upload and then again when I finished keywording and clicked on proceed (note that the title was not too long, it contained no repeated words, and I didn't have any duplicate keywords). However the image uploaded successfully. I was using firefox on windows. I tried DeepMeta a few days ago with no success, but that was probably before the latest code-push. I will try it again and see how I go.



I've just had a few similar occurences.


ETA: Okay, I just deleted all my iStock cookies and the problem stopped. Don't know if it is a coincidence or not. I am using Firefox 3.6.6 on WinXP.

(Edited on 2010-07-19 09:12:57 by wdstock)
perezismael
Member is a contributor and has less than 250 Photo downloads
Posted Mon Jul 19, 2010 10:00AM

Uploaded 2 images last week but was getting the blank page error. So I clicked on "edit" about 5 minutes ago (11:50am EST) and updated the information by adding the title, description, keywords, etc. When I clicked "submit" it prompted me to Open or Save the /file_upload.php file. So that got me nowhere. I'm using FF 3.6.6 on a Mac. Perhaps I shouldn't have updated to FF 3.6.6? Or should I use Chrome instead?
perezismael
Member is a contributor and has less than 250 Photo downloads
Posted Mon Jul 19, 2010 10:13AM
Ok, uploaded a new image at about 12.10pm EST (took about 3-4 minutes to upload) then copy/pasted the title, description, keywords and chose the categories. Clicked on "submit" and got the below error message. Was using Chrome 5.0 on same Mac OSX 10.6.4:


This webpage is not available.


The webpage at https://secure-uploads.istockphoto.com/file_upload.phpmight be temporarily down or it may have moved permanently to a new web address.



 More information on this error


Below is the original error message




Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error. 
FurmanAnna
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Mon Jul 19, 2010 6:49PM

 


I m living in Russia ,Irkutsk. Ive got the same problems :


During upload , 18.07.10 about 9 AM (Canada) I saw blank page ,
file size -3.76 mb
Blank page appeared instead of final page ( it says usualy \"thank you for uploading\"), and its
impossible for me to upload the file!
https://secure-uploads.istockphoto.com/file_upload.php -this is url of the page
And today I still cant finish my uploads from any browser(FF, opera,Chrome,Internet Explorer)!!


 
mintymilk
Member is a Bronze contributor and has 250 - 2,499 Illustration downloads
Posted Mon Jul 19, 2010 7:38PM
I am in Canada. I can't upload at all. As soon as I click the button...Firefox can't find the server at uploads.istockphoto.com.
Lazyfish
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Tue Jul 20, 2010 7:52AM
I'm in Ireland and i'm just getting the "Safari can't find the page" everytime. Using safari on a mac.
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Tue Jul 20, 2010 8:07AM

Posted By mintymilk:
I am in Canada. I can't upload at all. As soon as I click the button...Firefox can't find the server at uploads.istockphoto.com.


See this:


Posted By sylvanworks:
If you are a Rogers customer in the Ontario/NB area, and are having uploading problems please contact Contributor Relations directly. They are aware of the issue and can give you the latest.
See here for more info. I'm sorry, but there is nothing we can do for you in this thread.
phillipspears
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Jul 20, 2010 9:09AM
It just happend to me twice in a row.   I can't sell images if I can't upload. 
mintymilk
Member is a Bronze contributor and has 250 - 2,499 Illustration downloads
Posted Tue Jul 20, 2010 9:45AM


Posted By sylvanworks:


Posted By mintymilk:
I am in Canada. I can't upload at all. As soon as I click the button...Firefox can't find the server at uploads.istockphoto.com.



See this:



Posted By sylvanworks:
If you are a Rogers customer in the Ontario/NB area, and are having uploading problems please contact Contributor Relations directly. They are aware of the issue and can give you the latest.
See here for more info. I'm sorry, but there is nothing we can do for you in this thread.


Thanks. You are great help~
CaroleGomez
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Tue Jul 20, 2010 9:46AM
It would be a big help to the techs working on this if you could provide:

- the time it happened


16.40 GMT


- the size of the file being uploaded


8MB


- how long you spent uploading the image (2 minutes/2 hours?)


4 minutes from start of upload to blank page


- the URL of the blank page


http://uploads.istockphoto.com/file_upload.php


Edited to add. This doesn't just happen on all my new uploads, it also happens every time I try to edit anything that's already been accepted. I just (16.50 GMT) edited the keywords on file number 13598665 - and immediately got the same blank error page when I selected "save" (although the edits have been saved, despite the error message) Likewise, although I get the blank page when uploading, the uploads do go through, i just have to go back to my upload page & they're sitting waiting to be keyworded & titled etc.

(Edited on 2010-07-20 09:55:39 by CaroleGomez)
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