Daily stats inaccuracies

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tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Tue Mar 8, 2011 6:58AM

I just had my update for yesterday - 24 sales for $70.21. But DeepMeta correctly reported 25 sales for $70.21 (one file did sell twice - so maybe this is the source of the confusion)


Also, when I look back over a few weeks, I notice download numbers and totals have been adjusted (without notification) and have to go back and amend my personal records (which I log for tax purposes) 


Why is this happening?
Wildroze
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Mar 8, 2011 7:30AM

My Total Earnings and Account Balance never match up anymore either. I sent iStock an email and the reply is below, although it doesn't really say much.




"Thank you very much for your message. We apologize  for the delayed response. We are currently experiencing a delay with the stats and royalties as they appear on your account. Please reference your CSV for an accurate account royalties. Our Development Team is currently looking into the issue, although we haven't been given an ETA as to when this will be resolved. We appreciate your patience and apologize for any inconvenience this has causes."
tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Tue Mar 8, 2011 8:07AM
Thanks for that. I long stopped downloading the csv files because they were completely inaccurate (specifically Dec 2010 in the monthly version)
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