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June PP revenues

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pink_cotton_candy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Sat Jul 23, 2011 10:06AM
hey everyone, I know asylumdown said Friday in this thread, but from what I understand, this script runs over the weekend. In the last posted update in the sticky, Adam says July 24 - Sunday.

I can't offer any guarantee at all, especially with the site hiccup this weekend with uploads. It would be great if you'll all just hang through tomorrow. If it doesn't happen, we'll check in on Monday.

thanks for your patience
shimmo
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Sat Jul 23, 2011 5:26PM

I completely get the calls for patience etc. That's no problem. I also get that people at iStock work incredibly hard and that when you're dealing with an online environment, things can go wrong. I'm also not someone who relies on my iStock or PP eanings for my living, so not getting news on my PP earnings when I expected to is an irritation, nothing more. I can certainly wait.


But there are a couple of points to be made here:


- Some people do rely on these earnings, as at least one person on this thread has indicated.


- It's clear that the fact that this script runs on a weekend (I'm guessing that's because the site's not as busy then) becomes problematic when things go wrong, because then the thousands of contributors who are waiting to find out what their earnings are, some of them in order to budget, are forced to wait through a whole weekend just to find out what has gone wrong, and then, assuming something has, through another whole week to find out what the earnings are. For this month, now, we're already potentially talking about a two-week gap between when people initially thought the script would run and when it potentially will run (unless it happens on the 24th, which seems unlikely, because it takes more than a full weekend).


I understand that last weekend there was a misread of the ticket, so people erroneously expected earnings when that started and we know, and hopefully all understand, that it was a genuine mistake and there's no harm done. However, it still took two days from the time first figures were expected to the news of the misunderstanding.


This weekend, we're halfway through again and there's no firm news - the most solid news we've got is pink-cotton-candy's post 6 hours before this one - of what's happening. All we know is, the expected script hasn't started running. Most likely we'll find out on Monday.


The point is, this is a website, a 24/7 environment in which people upload photos, buy photos etc around the clock, but a significant section of the contributor base, which is after all what has made iStock the success it is, has to wait 48 hours, twice, for news on earnings it's twice been led to believe was coming earlier.


In a 24/7 environment, it just seems ridiculous that such a situation should exist, especially for people who are depending on these earnings, which I'm not, as written above. If something has gone wrong, and earnings are not going to be posted as expected, surely it's not asking a lot for the 24/7 organisation that's making use of contributors' material to let those waiting know early in the piece that something's gone wrong and it's been delayed. We don't expect people to work all weekend. but could someone who is in the building - because there simply has to be IT backup - not be briefed to make a check and simply indicate to contributors that it's not going to happen, so they can deal with it, instead of spending a good portion of their weekends wondering what's happened.


Just a thought. Thanks guys for your hard work. 


 
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Jul 23, 2011 6:09PM
Keep it on PP sales and June. This isn't an opinion thread. I appreciate the comments but if you have a suggestion save it for the suggestion forum. The people you are trying to get your point across to don't frequent these threads.

Keep it on topic.
PaulCowan
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Sat Jul 23, 2011 6:24PM

So, Lobo. is pinkcottoncandy providing information (it's not stalled, it will run before the end of sunday) or an opinion (maybe it hasn't stalled, maybe it will run ...).


My observation is that a weekend update has never started later than early Saturday and that if it stalls on Saturday it never restarts before people get back to the office in Canada on Monday. The apparent lack of weekend support for an important accounts update that is only run on weekends seems to me to be a very significant failure.
pink_cotton_candy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Sat Jul 23, 2011 6:53PM

Posted By PaulCowan:

So, Lobo. is pinkcottoncandy providing information (it's not stalled, it will run before the end of sunday) or an opinion (maybe it hasn't stalled, maybe it will run ...).

My observation is that a weekend update has never started later than early Saturday and that if it stalls on Saturday it never restarts before people get back to the office in Canada on Monday. The apparent lack of weekend support for an important accounts update that is only run on weekends seems to me to be a very significant failure.

My comments are based on Adam's post stating July 24 (Sunday - tomorrow) in the sticky I linked. In addition, I was offering my thoughts on a possible explanation if it does not happen tomorrow. I'm afraid I don't have more answers than that. I can only promise that on Monday I'll have the opportunity to look into it, but hoping it won't be necessary.

thanks again for your patience
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Jul 23, 2011 9:43PM

Posted By PaulCowan:

So, Lobo. is pinkcottoncandy providing information (it's not stalled, it will run before the end of sunday) or an opinion (maybe it hasn't stalled, maybe it will run ...).


My observation is that a weekend update has never started later than early Saturday and that if it stalls on Saturday it never restarts before people get back to the office in Canada on Monday. The apparent lack of weekend support for an important accounts update that is only run on weekends seems to me to be a very significant failure.

Pink is a moderator. Rants on how the system works don't belong in this thread. We all have our roles here. Mine is to remind people of how quickly sales threads digress. Thanks for providing me with another opportunity to do my job.

What we can do is prevent sales threads from starting until all the updates are run and completed. We will let everyone know when things are caught up.
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Jul 23, 2011 11:02PM
What we are going to do going forward is have an Admin or Moderator start the monthly PP thread as soon as we are 100% payments have gone through. We will also make a change to the PP FAQs so that if anyone decides to preemptively open a thread before the official thread is opened we can send them a site mail to remind them of this new policy. The preemptive threads wont be locked they will be deleted.

I appreciate the system isn't perfect and people want a little more consistency with the monthly payments so they can plan their lives. For some people this is a drop on the bucket, for others this is an important source of revenue. That said, everyone has a different way of asking the same question. In order to prevent any confusion we will endeavor to provide a consistent notification in this forum.

If you have any additional suggestions on the monthly notification thread please feel free to site mail me.

See here
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