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"File not available" for many files

Displaying 1 to 10 of 10 matches.
Ramberg
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Mon Aug 15, 2011 11:35PM

I recently uploaded 23 photos. They all got accepted between aug 8-9th. 21 of these files still show "File Not Available - Contact support".


Is this any known glitch?


Example of files:



http://www.istockphoto.com/file_closeup.php?id=17356529


http://www.istockphoto.com/file_closeup.php?id=17356515


http://www.istockphoto.com/file_closeup.php?id=17356477


http://www.istockphoto.com/file_closeup.php?id=17356474


http://www.istockphoto.com/file_closeup.php?id=17356372


http://www.istockphoto.com/file_closeup.php?id=17356454


http://www.istockphoto.com/file_closeup.php?id=17356329


http://www.istockphoto.com/file_closeup.php?id=17356294


http://www.istockphoto.com/file_closeup.php?id=17356280


http://www.istockphoto.com/file_closeup.php?id=17356119


http://www.istockphoto.com/file_closeup.php?id=17355917

Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Tue Aug 16, 2011 12:12AM
Have you contacted Support?
Ramberg
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Tue Aug 16, 2011 12:18AM
No, not yet. Thought I would post here first for some rapid replies.
EmmaKStudio
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Aug 16, 2011 12:23AM

It happens to me sometimes when I select by mistake "partner program" in my uploading process.... 


To change that, I go in my partner program menu and deselect "available on other partner sites" and select "available on istock"


My file is then available


It might be what is happening to you
Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Tue Aug 16, 2011 12:24AM
Don't waste time, Contact Support.
Ramberg
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Tue Aug 16, 2011 12:35AM

Thanks a lot GrenouilleFilms. That helped! They were all selected for Partner program.


Just to get this straight, they can't be active on both iStock and Partner program simultaneously?
EmmaKStudio
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Aug 16, 2011 12:42AM

So glad I could help and not waste your time....


To answer your question, I believe that files in your port that are 18 months old can be on both


Ramberg
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Tue Aug 16, 2011 12:48AM
Thanks again
EmmaKStudio
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Aug 16, 2011 12:52AM
You're welcome
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Tue Aug 16, 2011 2:02AM
Yep, it's a good idea to read the PP FAQ
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