Posted Tue Aug 30, 2011 11:23AM
I've had some files deactivated recently for the Queen's head being visible on banknotes (seems my attempts to redress the balance of money she's had in support off me for years has come to an end).
In the deactivation notices, it states that these can be resubmitted as editorial - but the problem is, these files are long gone or on old hard drives somewhere. Wouldn't it make sense for IS to send out the largest version of the file along with the deactivation notice seeing as they are happy for them to be reuploaded as editorial? (Or at least make them available as a free download for the owner.)
Posted Tue Aug 30, 2011 11:29AM
In the past, iStock has been quite accommodating to contributors who have lost their original files. If you need to replace a file, I'd contact support and see if they can do anything for you. As for them automatically sending out the largest version of each file they deactivate on the possibility that a contributor may not have backed up their work properly, that doesn't seem to be the most efficient use of resources, so I wouldn't hold out too much hope of that happening. But I'd definitely see what contributor relations have to say on it.
Posted Tue Aug 30, 2011 11:58AM
Thanks Kelvin - perhaps my 'by request' suggestion might be favourably looked upon.
It's not a question of negligence and/or lost pohotos - once an image is accepted you don't cater for maybe having to resubmit it 4-5 years down the line! Anyway, I will write to CR and see what they say. Thanks for the prompt response - although probably a welcome break from the wtf sauce thread for you