No RF refunds at IS

Displaying 1 to 7 of 7 matches.
georgeolsson
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sat Dec 10, 2011 10:20AM
Like GI site does, no RF refunds.
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Sat Dec 10, 2011 10:25AM
http://www.gettyimages.com/Help/Help.aspx?key=DownloadingImages#

"If you need to return a purchase, please contact your local office. One-month subscription purchases are considered final after 48 hours. All other purchases are considered final after 30 days. Service fees are nonrefundable. "
georgeolsson
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sat Dec 10, 2011 10:38AM
Posted By sjlocke:
http://www.gettyimages.com/Help/Help.aspx?key=DownloadingImages#

"If you need to return a purchase, please contact your local office. One-month subscription purchases are considered final after 48 hours. All other purchases are considered final after 30 days. Service fees are nonrefundable. "

Yet there is this, http://www.gettyimages.com/HelpCenter#faq9
So some sort of change, if not already policy, would be a fair
refund policy here at IS.
Thanks sjlocke for all your suggestions.
nicolesy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloads
Posted Sun Dec 11, 2011 10:01PM
It is interesting that there's no mention of refunds in the license, or FAQ. A general "refund policy" would be nice to have in writing.
zeremski
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Fri Dec 23, 2011 2:55PM
Posted By georgeolsson:
Like GI site does, no RF refunds.




I recive mail couple days ago about for refund of file from Getty.


Dec 19 (4 days ago)



We regret to inform you that a refund of $4.55 has been issued for the purchase of your file #13355198. This file was purchased from the Vetta or Agency Collection on Getty Images. This transaction has now been voided from your GI sales.

The client has complied with all policies surrounding the refund and destruction of this image.

Regards,
The iStockphoto Team

(Edited on 2011-12-23 14:59:58 by zeremski)
Mirkic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a Diamond contributor and has 12,500 - 99,999 Audio downloads
Posted Fri Dec 23, 2011 4:36PM

Well, I got a refund from Getty video side - several months old (video purchased July 15th, refunded last month) - retroactive! For 70$, the actual clip was 230.. something... I think more...


so 


One-month subscription purchases are considered final after 48 hours. All other purchases are considered final after 30 days. 


just isn't true! Is anything we signed a legal document? 
Clearphoto
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Sat Dec 24, 2011 10:31PM
Posted By Mirkic:

Well, I got a refund from Getty video side - several months old (video purchased July 15th, refunded last month) - retroactive! For 70$, the actual clip was 230.. something... I think more...


so


One-month subscription purchases are considered final after 48 hours. All other purchases are considered final after 30 days.


just isn't true! Is anything we signed a legal document?

Just from the contributor side, the agent/distributor is protecting themselves first Look at what the "logo" contributors have been through.
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