MARCH BUG REPORTS - READ THIS BEFORE YOU START A NEW THREAD

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georgeclerk
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusiveExclusive iStockphoto Audio Artist
Posted Fri Mar 30, 2012 9:21AM
Posted By kelvinjay:
The bug itself has been fixed - as in, people are no longer receiving the wrong royalty rate, in fact they only did for a couple of days. A fix to redress the underpayment was attempted, but was not successful, so the people at HQ are still working on getting a script to run to pay everyone what they are owed. As soon as we get news on anything we will report it.

Thanks Kelvin.  Not directed at you, but given the terms in the contract, and the fact that the last update in the linked thread was on 27th January, maybe more information on progress could be communicated?
viennetta
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Fri Mar 30, 2012 11:05AM

I know this has been mentioned before, but I couldn't find it in the list of already reported bugs. Under Preferences, on the "My Uploads" tab that lets you pick whether you want your member name or your first and last name to show, mine keeps getting reset to my first and last name. I've clicked "member name" about a dozen times over the last few months and while it stays put for a few days, it's eventually reset. (Same with the adult content filter, but I believe that's already been brought up.)


I'm using Firefox with Windows Vista. Thanks for all your help!
StanRohrer
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Sat Mar 31, 2012 6:08AM
My open ticket is missing on my Contact Us page. #1151372. Before posting the first forum message I had called iStock on the phone and confirmed the ticket was still open. Win7 x64 with Google Chrome (up to date v18.0.1025.142) or Internet Explorer (current 9.0.8112.16421). Some other people see their tickets listed.
David_Ahn
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sat Mar 31, 2012 11:21PM
Anybody reported that the iStock app for the Apple iPhone does not show the last downloaded images?
Sjo
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Sun Apr 1, 2012 3:19AM
I did not receive an accaptence mail for images that were accepted yesterday.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveForum Moderator
Posted Sun Apr 1, 2012 3:35AM

Posted By georgeclerk:
Posted By kelvinjay:
The bug itself has been fixed - as in, people are no longer receiving the wrong royalty rate, in fact they only did for a couple of days. A fix to redress the underpayment was attempted, but was not successful, so the people at HQ are still working on getting a script to run to pay everyone what they are owed. As soon as we get news on anything we will report it.

Thanks Kelvin.  Not directed at you, but given the terms in the contract, and the fact that the last update in the linked thread was on 27th January, maybe more information on progress could be communicated?


Hi,

I appreciate what you're saying and if you're keen to push the issue, I'd encourage you to contact Contributor Relations. However, I believe the priority given to sorting this issue is about as high as can be assigned. It's not something that's just sat on a back-burner.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveForum Moderator
Posted Sun Apr 1, 2012 3:37AM

Posted By StanRohrer:
My open ticket is missing on my Contact Us page. #1151372. Before posting the first forum message I had called iStock on the phone and confirmed the ticket was still open. Win7 x64 with Google Chrome (up to date v18.0.1025.142) or Internet Explorer (current 9.0.8112.16421). Some other people see their tickets listed.


Thanks for reporting this. I believe this has been an issue in the past where open tickets have vanished from the page that contributors track them on, despite them still being open. I'll add it to the OP of the new thread.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveForum Moderator
Posted Sun Apr 1, 2012 3:40AM

Posted By David_Ahn:
Anybody reported that the iStock app for the Apple iPhone does not show the last downloaded images?


Is this the official iStock app? I know there are several apps that run on the iPhone.

You may get more joy from posting in the Tools & Apps forum
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveForum Moderator
Posted Sun Apr 1, 2012 3:41AM

Posted By viennetta:

I know this has been mentioned before, but I couldn't find it in the list of already reported bugs. Under Preferences, on the "My Uploads" tab that lets you pick whether you want your member name or your first and last name to show, mine keeps getting reset to my first and last name. I've clicked "member name" about a dozen times over the last few months and while it stays put for a few days, it's eventually reset. (Same with the adult content filter, but I believe that's already been brought up.)


I'm using Firefox with Windows Vista. Thanks for all your help!


This seems to be an occasional recurring issue.

I'll add it to the OP, thanks for reporting.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveForum Moderator
Posted Sun Apr 1, 2012 4:12AM
New thread here.
This thread has been locked.
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