Posted Tue Apr 24, 2012 2:18PM
The issue of thumbnails is a complicated one, and we're sorry we haven't provided more information until now. Let me try to explain what's been happening.
As some of you may know, the Getty Images file ingestion process for vectors is completely different from how these files are uploaded to iStockphoto.
At GI, only a single file can be uploaded per File ID (the Vector file). On iStock, we take multiple files per submission, and in the case of vectors these files include both a vector EPS and a 'preview' high resolution JPEG, as well as an optional ZIP folder.
Since the GI system can't accept more than a single file per submission they have had to develop a back end 'hack' in order to create a jpeg file for the EPS as part of what we call the "asset pack" - or group of images we create for each file that comes in. Unfortunately, since there are so many variables within an EPS file there is not a way to automatically create this jpeg that works perfectly 100% of the time.
Depending on how the vector file was built, this has led to problems with how the thumbnail is cropped (which is caused by the vector elements not being correctly placed on the artboard), and some color shifts on certain previews (which is caused by a number of errors that can happen in the jpeg generation system on GI).
We completely agree that the iStock set up where you can submit both files is the better way to go, and that will be the fix we ultimately put in place at Getty Images. The problem is that fixing this is a very large project and we haven't been able to tackle it yet.
We do understand that you are concerned about how the previews for vector files look on GI. But we want you to know that to date there haven't been customer complaints about the appearance of these illustrations, and it doesn't appear to have affected sales. We also want you to know that we are aware of the issue and while there's no easy fix, we know it's important and will get it sorted out as soon as we can.
(Edited on 2013-02-19 14:57:38 by bortonia)
Posted Tue Feb 19 2:56PM
UPDATE: Feb 19th 2013
We've been hard at work the past several months working on solutions to the vector thumbnail color shift and cropping issues on both Getty Images and the Partner Program sites (Thinkstock, Photos.com).
We've made multiple improvements to how our system handles the generation of vector preview images. These improvements include far more accurate colors, less visible banding and compression, and better cropping.
Moving forward, all vector files moved to GI and the PP sites will have their previews generated by this new system. We still have a large backlog of files to move so clearing these is our biggest priority, but at least we know that their previews will be far better than those we've made in the past.
We are also working towards reprocessing the existing thumbnails over the coming weeks. Once this is complete we will let you know however please understand that moving the backlog of files is still our main priority at this time.
(Edited on 2013-02-19 14:57:04 by bortonia)
Posted Tue Feb 19 11:16PM
woot! that's great news!
Posted Fri Feb 22 3:28PM
Thread moved to the Illustration forum as it was too buried in the PP forum