Earning Balance is not showing

Displaying 1 to 8 of 8 matches.
kcline
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekMask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesAwarded to fabulous photographers with more than 100,000 downloads
Posted Mon May 7, 2012 12:34PM
I took a look at the Bugs Report thread and this is not listed anywhere there that I can see as relating to the problem I am experiencing.

My Earnings Balance is not showing up in the lower right where it normally is.  In fact, it's not showing up at all.
I have been watching sales roll in but no earnings are being shown or calculated.

I asked another member to check theirs, and they were able to see their just fine.

Before you tell me it's a cache issue.... it's not.
I've cleared cache.
I've re-started my browser.
I have re-started my computer AND my internet modem just to make sure it was none of those things.

I'm running fully updated Chrome broswer on an iMac. 
theasis
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerSpecial Ops - Awarded to Administrators as a temporary badge to denote their dedication to large horrible jobs that pay little or nothing. Bearers are rewarded with great respect and public admiration.
Posted Mon May 7, 2012 12:45PM
Posted By kcline:
My Earnings Balance is not showing up in the lower right where it normally is.  In fact, it's not showing up at all.

Double check your profile preferences to be sure that Hide account balance in profile hasn't become set (by accident or by bug).
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Mon May 7, 2012 12:46PM
If you go to this page and click on the profile tab, is the hide account balance box ticked?

http://www.istockphoto.com/my-account/preferences


ETA:Martin wins!

(Edited on 2012-05-07 12:47:22 by kelvinjay)
kcline
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekMask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesAwarded to fabulous photographers with more than 100,000 downloads
Posted Mon May 7, 2012 12:53PM
It was unchecked.  I checked it an re-unchecked it.
Re-cleared Cache.
Re-started Modem.
Re-started COmputer.

No change.  
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Mon May 7, 2012 12:56PM
Can you see your balance on your financials tab of your profile page?

http://www.istockphoto.com/user_view.php?id=247787

BTW. The balance can completely vanish from the bottom if you have zero in your account.
theasis
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerSpecial Ops - Awarded to Administrators as a temporary badge to denote their dedication to large horrible jobs that pay little or nothing. Bearers are rewarded with great respect and public admiration.
Posted Mon May 7, 2012 12:58PM
I'd check your financials tab on your profile page to be sure iStock thinks you have money in your account, so you know if you're dealing with a website problem or money missing problem.

Edit to add: Kelvin is never slow on the typing twice in one day!

(Edited on 2012-05-07 12:59:26 by theasis)
kcline
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekMask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesAwarded to fabulous photographers with more than 100,000 downloads
Posted Mon May 7, 2012 1:06PM
When I cashed out at 2:30 something am today, I had a balance of .06


Nevermind, I just got the email that an Extended License was refunded for "no extended license needed" and that has wiped out today's sales completely.

The amount of refunds and the unreasonable excuses for them are becoming ridiculous.  Everywhere else has a refund policy that does not allow customers to come back a year or 6 months later.  The refund policy here is as contributor friendly as our fraud protection.

It's getting to the point with all the issues lately, and the only people coming to the aid of contributors are other contributors and moderators NOT Administration, that this place is going to Hell in a handbasket.

And yes, I'm on a rant.  I am displeased on many levels right now.

Going to leave before this place ruins my mood any further.

Kelvin & Martin - thanks for your input.  My displeasure is not with either of you, at least the community members here give a crap about each other, it's more than I can say about the business.

 
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Mon May 7, 2012 1:43PM
Hi Kelly,

No worries. Thanks for letting us know what the cause was. Sorry you got landed with an EL refund, they really can suck, but I'm glad at least that there isn't any new bug affecting balances.

As there doesn't seem to be an issue here that we can really help with in the forums though, I'm going to wrap this up. Hope you get, and get to keep, another EL soon to make up for this one.
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