Posted Tue May 29, 2012 3:13PM
PARTNER PROGRAM FAQs
What is the Partner Program?
The Partner Program gives you the opportunity to make your content available through other Getty Images family sites. Specifically, content opted in to the Partner Program will be transferred to Photos.com and Thinkstockphotos.com, the premier destinations for subscription plan licensing on the web.
Who can participate?
Any Exclusive iStock contributor can participate in the Partner Program. Exclusive members can only have content that is over 18 months old simultaneously on iStockphoto and Partner sites. If an Exclusive member wants to have their content that is younger than 18 months old in the Partner Program, it will be deactivated from iStockphoto until it has reached 18 months of age. Exclusive files that are older than 18 months old can appear on both iStockphoto and the Partner sites at the same time.
All non-Exclusive files on iStockphoto will be automatically mirrored on Partner Program websites. For more information please refer to the Artist's Supply Agreement (non-Exclusive).
What happens if I participate in the Partner Program and decide to go Exclusive?
If a non-Exclusive becomes Exclusive, any opted-in files that are younger than 18 months will be deactivated from iStock. If you become Exclusive and you do not want your newest files to be deactivated from iStock, you will need to opt them out of the Partner Program.
How do I opt-in?
Click on the 'My Account' menu in the lower left hand of your display. Then click on 'Preferences' in the pop up menu:
Then from the Preferences screen, select the 'My Uploads' tab (next to 'Notifications'). Under the header 'File Collections', click the 'Manage collections' link:
This will bring you to the Vetta, Agency Collection, and Partner Program opt in screen. From here you can toggle your global Partner Program opt-in status. Once you are opted-in to the Partner Program, click on the 'My Uploads' drop down menu under 'Contributor Tools' on the left hand side of the screen. A specific Partner Program header will appear through which you can opt-in specific files.
(Edited on 2012-05-31 10:11:33 by bortonia)
Posted Tue May 29, 2012 3:14PM
What is the royalty structure?
The royalty structure of the Partner Program can be found on iStock's Royalty Schedule under the 'Partner Programs' tab. Clients can download images either on one 1 month or 1 year subscriptions (Thinkstock), 3 month, 6 month or 1 year subscriptions (Photos.com), or they can choose between a variety of set-number image packs. Clients can also work out customized subscription plans with the assistance of a sales representative.
Do downloads on the Partner sites count towards my redeemed credit level/canister on iStock?
No, only downloads on iStock count towards your redeemed credit targets or canister.
When will I get paid?
Royalties are paid once a month. Royalties will be paid for the previous month by the 30th of the current month. For example, royalties generated during the month of March will be paid by the 30th of April. There is no set day for royalty pay outs to begin.
How do I get paid?
All royalties generated on the Partner sites are paid through your iStock account. Partner royalties will be added to your existing iStock balance when we execute the monthly payout. Depending on the month, number of transactions we need to pay, and other factors happening at iStock, this will often happen in stages over the course of a week once it begins. For example, in April we might pay Partner Program Royalties generated between March 1st-20th over the course of a weekend, stop for a few days, then continue to load the royalties from March 21st-31st later in the week. This 'stop and start' in royalty payouts is completely normal and doesn’t affect record keeping in any way.
How often do my stats get updated?
Stats will get updated when Partner Program royalties are added to your account. For example: all March royalties will appear in your stats page when we update your account balance in April. Until we begin the payout process, you won’t see any Partner Program stats for the month of March.
Posted Tue May 29, 2012 3:14PM
What is the Connector?
The Connector is an automated 'conveyor belt' that connects iStockphoto to our Partner sites. It enables us to load large numbers of images and their associated meta-data, prepare the data for ingestion to the Partner sites, and download the content to Thinkstock and Photos.com. The Connector also sends image deactivation and reactivation requests to the Partner sites when a contributor changes their Partner Program opt-in status on iStock.
Why is the Connector necessary to transfer files between iStock and the Partner sites?
The volume of images we are transferring, and the fluid nature of people's Partner Program opt-in statuses requires an automated, digital connection.
What happens when the Connector is off?
When the Connector is off, there is no flow of files to the Partner sites. The Connector also does not send any file deactivation or reactivation requests. If the Connector is off for an extended period of time and you have opted out of the Partner Program, please contact please contact our Contributor Relations to have your images manually deactivated from the Partner sites.
How long does it take for my files to appear once they've been loaded on to the Connector?
This is highly variable. The rate at which they appear on the Partner sites depends on how quickly the Partner sites are able to download and publish them. While we load files to the Connector chronologically (based on date they were opted in), the Partner sites do not always download or publish them in the same order. If the Connector has been off for a while and we have loaded a significant backlog of files very quickly, it can take several weeks for files to be downloaded and appear on the Partner sites after we have gotten caught up on the iStock side.
Why haven't all of my files transferred across the Connector?
There have been some major technical hurdles that we've had to overcome with the Connector. We've taken the Connector offline for periods of time in order to address those issues, but the result of the issues has been that large numbers of images failed in transit to the Partner sites. If you opted in images in 2010 or the first three months of 2011 and they are not appearing, it is because they will have been in a batch of files that failed. This is a known issue, and all files that have failed over the past year will be re-packaged and sent to the Partner sites. Keep an eye on the updates thread for the most current information regarding this project.
How do I know if my opted in files have transferred over the Connector?
You will need to search the Partner sites for your files.
Posted Tue May 29, 2012 3:15PM
How do I find my files on the Partner sites?
You will need to search for your images on the Partner sites using the search function. You can search for your files on the Partner sites by entering either your iStock member-name, your first and last name, or your business name (if you have one registered with iStock). You will need to put the name your images appear under on the Partner sites in quotations in the search bar, For example: John Smith will search for his images by typing "John Smith" (quotes included) to the Thinkstock and Photos.com search bars.
Please note: Some people need to put two spaces between their first and last names to return results
How does the Connector 'choose' which name to send?
The name that gets sent with your images to the Partner sites is determined by the settings you have in your iStock account. If you have it set so that your first and last name are not visible to the public, the Connector will send your iStock member-name with your images. If you have it set so that your name is visible, it will send your first and last name or business name (if one is registered).
Why does changing my iStock display name result in two different Partner Program 'portfolios'?
Since contributors don't have accounts or contracts with the Partner sites, the name attached to the file at the time it is sent over the Connector becomes part of the image's meta-data. Once created, this meta-data is static. If you change your name on iStock, that new name will be part of the meta-data of any future files that go to the Partner sites. As the Partner sites have no information on specific contributors, and the iStock and Partner site back ends are not connected, the Partner sites have no way of knowing that a name change on iStock has occurred and no means to retro-actively apply a name change to existing Partner files. If you have changed your iStock display name, make sure you always search the Partner sites for both the old and new names when trying to find your content.
If the Partner sites don't have specific information on me as a contributor, how do I know I'm getting paid all the royalties that are owed to me?
The files that we send to the Partner sites are identified by their unique iStock image ID. When we pay Partner Program royalties, we are paying contributors based on the ID of the image that sold, and not based on contributor IDs. This makes it impossible for sales of your images to go unreported to you, or for your sales to be paid to another contributor in error.
Why do some of my keywords change when my files transfer to the Partner sites?
The Partner sites use the Getty Images Controlled Vocabulary (CV). While iStock and Getty Images have similar CVs, they are not identical. Some of our keywords map across to different keywords when they transfer to the Partner sites.
What if I have other questions?
For any questions regarding your Contributor account, please contact our Contributor Relations team from our Support page.