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SEPTEMBER BUG REPORTS - READ THIS BEFORE YOU START A NEW THREAD

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kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Sat Sep 1, 2012 9:55AM
Each month a new bug report thread opens and we carry over any unfixed bugs.

You can post bug reports here, but the best way to report any bug is by contacting Support directly by opening a support ticket on the Support page. Creating your own support ticket really is the best way to get your issue looked into and sorted, this is especially the case for financial and accounting concerns.

For questions about paid royalties or refunds - PLEASE CONTACT CONTRIBUTOR RELATIONS

This thread is here for people to report new bugs, or new information on existing bugs, it is not a complaint or discussion thread. Please do not post reports of bugs that have already been acknowledged or post requests for updates, they will be deleted. Please remember to include your browser and operating system in your posts here. Also, this thread is not intended to be a log of every typo that you may come across. If you find some such minor issue, please open a support ticket.

PLEASE REPORT ALL SEARCH BUGS HERE


Please do not report any delays in updates to the stats charts or report any temporarily missing charts as bugs. They will be updated or restored as soon as they can be and posting here does not help to speed up the process.

Please stay on topic. Any discussions that digress from bug reporting will be deleted.



The following issues were anticipated issues resulting from the launch of cash sales:

We are aware of the following and people are currently working to restore these functions:

1: Zoom function not working on file close up page.

2: Cannot add file to lightbox from file close up page. A post detailing how to temporarily work around this has been posted here.

3: Ability to add new ratings on FCUP has vanished.


SEPTEMBER BUG REPORTS:

4:3 video previews not showing when selected, the 16:9 preview is shown instead. Examples HERE. 18SEP12 KJ

Clicking the option to show active dollar files on the my_uploads page does not show all files in the Value Collection. e.g. searching through the Value Collection and sorting by contributor, I see I have 86 files in the Value Collection, but only 27 show when the active dollar file filter is used. Screen shot. 17SEP12 KJ

People are seeing their balances increase but no matching sales on my_uploads page. Presumed that files licensed via cash sales not appearing on my_uploads page explained here . Details of cash sales only visible on individual file sale history list. 12SEP12 KJ

View stats on my_uploads page and FCUP not updating as previously or showing true figures. 12SEP12 KJ

Old sales of prints show current date not the date they actually sold on. Example here. 12SEP12 KJ

Partner Program and GI sales dates all show current time and date not the time and date that the image sold on e.g. like this for this file. Further examples here 12SEP12 KJ

Redeemed Credits reportedly not including EL sales. Example here and here. 12SEP12 KJ

EL sales data not showing on the usual EL page - Details here. 12SEP12 KJ



OLDER BUGS:

Front page typo when logged out shows Exclusive misspelt i.e. this. 30AUG12 KJ

Meta data of unfinished uploads disappears after a day or so. This means contributors have to redo all keywording for those files. 24AUG12 KJ

People reporting that the site seems to hang up on loading liveperson.net. 22AUG12 KJ

German version of desktop calendar article not showing images, reported Here. 22AUG12 KJ

The Technical Wiki page is only showing the first 10 items, regardless of how it's sorted, with no way to navigate through to other items, other than manually changing the url page number. 01AUG12 KJ

Reports of people having to repeatedly opt out of the PP (although files are not actually selected for inclusion in the PP) example here. Similarly, reports of people getting opted out of eligibility for TAC - example here. And also people are getting opted out of the PP multiple times example here. 01AUG12 KJ

Disambiguated UK English keywords being turned into undisambiguated US English keywords. See here for more. 01AUG12 KJ

Facebook sharing links not working. 10JUL12 KJ

Incorrect and lower royalty rates paid to some from 1st to 3rd of Jan. KJ
Update: Resolution to this issue is still being worked on following an error in the script intended to correct the problem. 26JUN12 KJ

Contributor preferences to show location and member name as opposed to real name is being reset for some contributors, along with adult filter preference. See here for example. 31Mar12

Royalties & stats not adding up on the E+ page. E+ royalty numbers listed on the E+ page are incorrect. For example, sjlocke has an image with 500+ E+ downloads, supposedly, for an E+ total royalty of $26.00 . Also, there are no dates for last exclusive+ download e.g. here. Clicking on sales number does not link to anything also. KJ

The downloads numbers, royalties and other stats displayed may vary according to which page you check them e.g. the my_uploads page may differ from the portfolio page, which may differ from the file's close up page etc. Example here

Subscription Royalties & delayed royalties showing errors in download figures e.g. this one showing 65535 delayed royalties. KJ

Several users reporting they are having to sign in many times each day. KJ

Resubmitted images are losing their Model Releases - long running issue. KJ

Site mails and forum posts being truncated - possibly a WYSIWYG issue - e.g. this post Also, non Latin alphabet characters causing problems in caption and image description boxes, so any punctuation marks such as apostrophes, ampersands & umlauts etc can cause rest of text to be truncated. e.g. here and a little more info here. Referral mail personal message field also can't handle thesel characters and on the received mail it shows a "?" instead. Ref# KJ-35

Forum subscribe/unsubscribe - These two options are backwards.Ref# PH-9




WE ARE ALREADY AWARE OF ALL OF THE ISSUES ABOVE.

PLEASE DO NOT RE-REPORT THEM HERE.

WE WILL PROVIDE UPDATES ON THESE ISSUES WHEN WE CAN..



FIXED / SOLVED BUGS

The credit price comparison page shows N/A for all fields. 13AUG12 KJ

Contributors reporting that their RC totals have dropped by several hundred credits. 19SEP12 KJ

Some of the loupe preview images only load a fuzzy low res version. If you click on them to view the image page there is a delay for the image to appear, although it often appears if you wait 20 seconds or so. 03SEP12 KJ

(Edited on 2012-09-27 03:46:51 by kelvinjay)
geodex
Posted Tue Sep 4, 2012 10:02PM
Since maintainance, zoom has gone.
KingCash
Posted Tue Sep 4, 2012 10:48PM
Posted By geodex:
Since maintainance, zoom has gone.

We temporarily had to remove the zoom functionality. This functionality was only available to those users who were signed in. When we bring it back, we will do so for all visitors to the site!
nkbimages
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Wed Sep 5, 2012 7:34AM
I can't see prices in USD.  At the upper right hand corner it reads international.  If I choose English I get prices in pounds.  How do I set it to see prices in USD?  I don't see an American English option.
alvarez
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Wed Sep 5, 2012 3:45PM
Sales of prints appear as sold today rather than on the day they actually sold.

For example, on my file #597151 I had a print sale 10 Dec, 2007, however when I look at the sales page the print appears as if sold today.

The date is incorrect.
Gannet77
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusive
Posted Wed Sep 5, 2012 5:14PM

I've just noticed that, if I check for Partner Program downloads for an individual file, every single download in the list has been given the same date, in my case "05/09/2012 5:12 PM MDT".


Hell of a lot of downloads for one day!
theasis
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Videographer
Posted Wed Sep 5, 2012 7:04PM
Posted By Gannet77:
I've just noticed that, if I check for Partner Program downloads for an individual file, every single download in the list has been given the same date, in my case "05/09/2012 5:12 PM MDT".

If you look again, I bet the time has changed. It's always showing the current date and time!
Paul_Brighton
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Thu Sep 6, 2012 4:02AM
Can't see the "Download" icon on the image close up using IE7... So I'm guessing people limited to IE7 in offices cannot buy anything..?
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Thu Sep 6, 2012 9:38AM
Slow page loads do not = bugs. I appreciate it's a pita, folks. However, we will be better served in here if we could all recognize this going forward.

We are well aware of the slow loads, timeouts and wobbles that are mitigating your ability to utilize the site. We will provide an update in the announcement thread later today.
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Thu Sep 6, 2012 10:43AM
To everyone willing full lighbox functionality:

The userscript provided in this thread works fine.
nkbimages
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Sep 6, 2012 12:42PM

My balance is going up by the right amount when I get downloads but the royalty shown under the image is the total amount the image sold for not the royalty amount.  For example I just sold a small for $12 and $12 is showing up as my royalty amount but my actual balance only went up by a few dollars. 


update: I don't actually know if I sold a small for $12.  Every one of my last sales for the last few days is now showing a royalty amount of $12.

(Edited on 2012-09-06 12:45:07 by nkbimages)
fstop123
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Sep 6, 2012 12:48PM
Posted By nkbimages:

My balance is going up by the right amount when I get downloads but the royalty shown under the image is the total amount the image sold for not the royalty amount.  For example I just sold a small for $12 and $12 is showing up as my royalty amount but my actual balance only went up by a few dollars. 


update: I don't actually know if I sold a small for $12.  Every one of my last sales for the last few days is now showing a royalty amount of $12.

(Edited on 2012-09-06 12:45:07 by nkbimages)

same here and if you check the file individual sales, it is not correct.  I have a file that has only sold once but shows 225 sales and the last one was for $12, a small. 
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Thu Sep 6, 2012 1:02PM
All the histories are hosed. 0 download images are showing 12 pages of downloads. All the same.
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Thu Sep 6, 2012 1:04PM

Posted By synthetick:
Posted By nkbimages:
 All of my files have sold 225 times. All end with a small for $12.

Same here. And my files are video, but I get a list of photo-sizes in their sale lists (Xsmall, medium etc).

Hrmm, okay we will take note of that as well.

Thank you for the notifications, folks. We will take a look.
grebcha
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Thu Sep 6, 2012 1:10PM
/
/Date (DD/MM/YYYY) Size License Royalty


13/02/2008 2:45 AM MST
Medium
Regular
$1.25 USD


03/12/2007 11:48 AM MST
Large
Regular
$1.38 USD



all my files have downloads like this... even the ones that were uploded a month ago. Now I get it you guys have invested all the money in time travel and not on normaly working site
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Thu Sep 6, 2012 1:13PM
Yep, now we're seeing the same 2 dls for every file. I wonder whose file history this really is .....
stockwerk
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Fri Sep 7, 2012 2:05AM

The glitch-monster-site-down page shows a promo code "BYTES2011" that should be valid for a week.
- Could it be that the promo code is outdated?
- How do you guarantee that it is not used for more than a week?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Fri Sep 7, 2012 2:39AM

Posted By stockwerk:

The glitch-monster-site-down page shows a promo code "BYTES2011" that should be valid for a week.
- Could it be that the promo code is outdated?
- How do you guarantee that it is not used for more than a week?


Did you try it and did it or work, or are you now reporting hypothetical bugs?
georgeclerk
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusiveExclusive iStockphoto Audio Artist
Posted Fri Sep 7, 2012 2:44AM
Posted By kelvinjay:


Posted By stockwerk:

The glitch-monster-site-down page shows a promo code "BYTES2011" that should be valid for a week.
- Could it be that the promo code is outdated?
- How do you guarantee that it is not used for more than a week?



Did you try it and did it or work, or are you now reporting hypothetical bugs?


Just tested it..




Errors were encountered:


The coupon has expired


Please fix all errors to continue.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Fri Sep 7, 2012 2:46AM
Ok. Thanks for letting us know.
This thread has been locked.
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