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HQ Update - September 14, 2012

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tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 12:25PM
Posted By Imgorthand:

> "we apply your royalty percentage to the net US dollar value of the file"


I don't understand. Please explain this one. It surely can't mean what I'm thinking right now.

What it means they are only going to pay commission on a $10 file even if that file has cost $15 to buy elsewhere in the world.
So to calculate your commission on non-US sales, you only need to look at the US pricing only. What the customer had to pay is none of your business.

Posted By gioadventures:
Thanks for this update.

I would like to point out that all the contributors based out of US are basically unable to see the prices in USD, so we are not able to calculate properly our royalties on the sales.

USD
XS 8.00 S 12.00 M 19.00 L 25.00 XL 34.00 XXL 42.00 XXXL 48.00
E+
XS 19.00 S 34.00 M 50.00 L 70.00 XL 79.00 XXL 88.00 XXL 99.00
vesilvio
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloads
Posted Fri Sep 14, 2012 12:35PM
This is the right way through which a company should communicate with users. Thanks for the simple, clear and explanatory update.
tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 12:35PM
Posted By JKristoffersson:

Posted By tirc83:


Posted By Imgorthand:

> "we apply your royalty percentage to the net US dollar value of the file"


I don't understand. Please explain this one. It surely can't mean what I'm thinking right now.




What it means they are only going to pay commission on a $10 file even if that file has cost $15 to buy elsewhere in the world. 
So to calculate your commission on non-US sales, you only need to look at the US pricing only. What the customer had to pay is none of your business.


That doesn't sound correct. As I understand it the royalty will be calculated on the NET dollar value and the net dollar value is what is left after currency conversion rates and such.


Well I'll just repeat a real life example from earlier today. One of my files was bought for €7.25 (equivalent to $9.43)
I received $2.76 which is almost 35% of $8 (the US price of that file)
If they were paying out on the sale price I would have received $3.30 


So either the calculation method is broken or my assumption is correct.
lostinbids
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Fri Sep 14, 2012 12:38PM
I do have a little problem with the new way of making the calculation for payment.  It is outside of what the exclusive ASA states. If it is to be changed to a percentage of a notional figure rather than an actual figure then we need advanced warning and 30 days notice before the change in payment method can be made.
Feverstockphoto
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Fri Sep 14, 2012 12:39PM
Posted By fotoVoyager:


Posted By tirc83:

Posted By Imgorthand:

> "we apply your royalty percentage to the net US dollar value of the file"


I don't understand. Please explain this one. It surely can't mean what I'm thinking right now.



What it means they are only going to pay commission on a $10 file even if that file has cost $15 to buy elsewhere in the world. 
So to calculate your commission on non-US sales, you only need to look at the US pricing only. What the customer had to pay is none of your business.



Ah, the penny drops, I see now.

The penny was spinning and wobbling around a bit for me as well. Now the pound has dropped as well as the penny. Never a dull moment.
PaCondryx
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Fri Sep 14, 2012 12:47PM
Posted By tirc83:






What it means they are only going to pay commission on a $10 file even if that file has cost $15 to buy elsewhere in the world.
So to calculate your commission on non-US sales, you only need to look at the US pricing only. What the customer had to pay is none of your business.



 


Where did you find that info? It's stated that the new standard uses the same logic as credit, and, since Royalty has always been paid on each dollar (hypothetically if paied in other currency) spent by the client to buy an image, this should mean that if an image costs 5€ (or 5 credits), the royalty percentage will be applied on the amount of dollars (hypothetically) spent to buy those 5 euros (or 5 credits).

 
eta: : i realize the wording I used doesn't make much sense, but what I mean is that the percentage would be applied on whatever money spent converted into usd.

 





(Edited on 2012-09-15 02:57:57 by PaCondryx)
alikemalkarasu
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Fri Sep 14, 2012 12:47PM
/
/
Posted By tirc83:

Posted By JKristoffersson:


Posted By tirc83:



Posted By Imgorthand:

> "we apply your royalty percentage to the net US dollar value of the file"


I don't understand. Please explain this one. It surely can't mean what I'm thinking right now.





What it means they are only going to pay commission on a $10 file even if that file has cost $15 to buy elsewhere in the world. 
So to calculate your commission on non-US sales, you only need to look at the US pricing only. What the customer had to pay is none of your business.



That doesn't sound correct. As I understand it the royalty will be calculated on the NET dollar value and the net dollar value is what is left after currency conversion rates and such.



Well I'll just repeat a real life example from earlier today. One of my files was bought for €7.25 (equivalent to $9.43)
I received $2.76 which is almost 35% of $8 (the US price of that file)
If they were paying out on the sale price I would have received $3.30 


So either the calculation method is broken or my assumption is correct.


are we sure that this download was a cash sale. cause 35% of $8 is 2.8 and not 2.76.


or other question why did you receive 2.76 and not 2.8 if we should receive our royalties on usd?
tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 1:20PM
Posted By alikemalkarasu:

are we sure that this download was a cash sale. cause 35% of $8 is 2.8 and not 2.76.

 or other question why did you receive 2.76 and not 2.8 if we should receive our royalties on usd?

Yes the buyer emailed me with the details. Re the missing 4 cents, I opened a ticket with CR - not much on one file for me but with millions selling for the company ...
mikemcd
Member is a Diamond contributor and has 25,000 - 199,999 Illustration downloads
Posted Fri Sep 14, 2012 1:49PM
My question from the last thread didn't get answered, so I hope no one minds me re-asking it here...

Is there any discussion happening regarding how to better implement these updates in the future? Obviously things went wrong, and what was supposed to be a few hours of downtime resulted in over 24 hours of sporadic site problems, frequent outages, slowness, etc. And this is nothing new. Problems and prolonged site issues seem par for the course with istock site updates.

So I have to ask what is repeatedly brought up when these things happen: Why are these updates still done during the week? And is any discussion happening at HQ to possibly change the way these updates are rolled out to put less of a strain on customers who, judging by the twitter comments during the outage, amounted to a large number of people who weren't adequately warned in advance of the expected outage, not to mention the additional outages throughout the following day?
lauradyoung
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 2:46PM

I don't want to open up another can of worms - and perhaps I missed this somewhere in the last thread - but where do we go to see a record of our cash sales? So far, money has shown up in my total but I cannot locate a corresponding sales/download record. Is there one?


Edited for typo

(Edited on 2012-09-14 14:48:02 by lauradyoung)
crossbrain66
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Fri Sep 14, 2012 2:48PM
Posted By iStockHQ:
Rate Schedule Language
First of all, we can tell you that royalties and redeemed credits are being calculated correctly. There are no issues with royalties or RCs. Everyone is being paid the proper amount for each download.


The method how the royalties are beeing calculated is somewhat difficult to track for the contributors, as we do not know the price of the credits that have been used nor the currency in which the sale has been made nor the applicated conversion rate.
As those three elements are known to istock when calculating the royaltiy I suggest to add this information to the /file_downloads page.


This would be a transparent method preventing unnecessary and endless discussions if the due amount was accredited.
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Fri Sep 14, 2012 2:48PM

Posted By lauradyoung:
I don't want to open up another can of worms - and perhaps I missed this somewhere in the last thread - but where do we go to see a record of our cash sales? So far, money has shown up in my total but I cannot locate a corresponding sales/download record. Is there one?


"Contributors have noticed that, while overall balance numbers and redeemed credit totals are increasing, the corresponding download information isn't being registered in the expected fashion on the My Uploads or File Download pages. This is a display issue — the information is being written to the proper tables in the back-end but the information on stats pages aren't updating. We consider this a very high priority item. The problem is being fixed and a solution will be pushed live by the first week of October."
lauradyoung
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 2:51PM
Thanks, Sean  I missed that totally. Appreciate you posting it.
dcdp
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Fri Sep 14, 2012 2:59PM
Posted By lauradyoung:

I don't want to open up another can of worms - and perhaps I missed this somewhere in the last thread - but where do we go to see a record of our cash sales? So far, money has shown up in my total but I cannot locate a corresponding sales/download record. Is there one?


The data is appearing on the individual image DL page, but not in the My_Uploads page. As such you could look a the DL page for every one of your images to find the DLs. It is obviously not a practical situation to do manually, but it can be done using GreaseMonkey scripts such as this one:


http://www.istockphoto.com/forum_messages.php?threadid=345511&messageid=6738503
Willowpix
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 3:15PM
^Which works well in fact. I've found all of my "mystery sales" (7 in the last several days) using the script referenced in that thread. Thanks Dave.

(Edited on 2012-09-14 15:18:55 by Willowpix)
ZargonDesign
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 3:56PM

"Contributors have noticed that, while overall balance numbers and redeemed credit totals are increasing, the corresponding download information isn't being registered in the expected fashion on the My Uploads or File Download pages. This is a display issue — the information is being written to the proper tables in the back-end but the information on stats pages aren't updating. We consider this a very high priority item. The problem is being fixed and a solution will be pushed live by the first week of October."


Does that mean that the account balance and RC totals are correct and up to date. Or are they suffering from this same issue of not being accurately reported ?
jonathansloane
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 4:58PM
Posted By ZargonDesign:

Does that mean that the account balance and RC totals are correct and up to date. Or are they suffering from this same issue of not being accurately reported ?


Rate Schedule Language
First of all, we can tell you that royalties and redeemed credits are being calculated correctly. There are no issues with royalties or RCs. Everyone is being paid the proper amount for each download.


Dave's (and Sean's) script works perfectly. Also, as was said above, all RCs from "mystery" or "cash" or "credit card" sales are, in fact being added to my totals.
ZargonDesign
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Sep 14, 2012 10:26PM

Rate Schedule Language
First of all, we can tell you that royalties and redeemed credits are being calculated correctly. There are no issues with royalties or RCs. Everyone is being paid the proper amount for each download.


I read that as the sales reported are correct values. But it does not specify if all sales are currently being reported correctly. That was more my question. I guess it could mean both are correctly reported and accounted for but its not specific.
Rawpixel
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloads
Posted Fri Sep 14, 2012 10:30PM
Posted By fotoVoyager:


Posted By tirc83:

Posted By Imgorthand:

> "we apply your royalty percentage to the net US dollar value of the file"


I don't understand. Please explain this one. It surely can't mean what I'm thinking right now.



What it means they are only going to pay commission on a $10 file even if that file has cost $15 to buy elsewhere in the world. 
So to calculate your commission on non-US sales, you only need to look at the US pricing only. What the customer had to pay is none of your business.



Ah, the penny drops, I see now.

So we are getting another royalty cut?
Leontura
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Sat Sep 15, 2012 1:03AM
Posted By iStockHQ:

Royalties for our new standard pricing downloads are calculated using the same logic as credit downloads: we apply your royalty percentage to the net US dollar value of the file. We are going to change that language on the rate schedule to be more accurate.

Youre going to need to explain this properly. Are you saying that youre lowering the amount you pay to contributors?

Are you saying that from now on, youre going to give me 40 percent of the value of the file as if it had been bough for cheaper in America, even when it wasnt? Or that youre going to give me 40 percent of the money that the customer spent, as has always been the case?

As you know, files bought outside America are often more expensive so this would obviously mean a lot less money for contributors. I dont think you would want to announce a royalty cut in this opaque way so can you confirm that this is not what's happening please?

(Edited on 2012-09-15 01:10:41 by Leontura)
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