HQ Update - September 14, 2012

Displaying 41 to 60 of 821 matches.
lostinbids
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerThis member chickened out of their last cage challenge. What, are you scared of a little photoshop challenge?
Posted Sat Sep 15, 2012 2:01AM
Posted By Leontura:

Posted By iStockHQ:

Royalties for our new standard pricing downloads are calculated using the same logic as credit downloads: we apply your royalty percentage to the net US dollar value of the file. We are going to change that language on the rate schedule to be more accurate.


Youre going to need to explain this properly. Are you saying that youre lowering the amount you pay to contributors?

Are you saying that from now on, youre going to give me 40 percent of the value of the file as if it had been bough for cheaper in America, even when it wasnt? Or that youre going to give me 40 percent of the money that the customer spent, as has always been the case?

As you know, files bought outside America are often more expensive so this would obviously mean a lot less money for contributors. I dont think you would want to announce a royalty cut in this opaque way so can you confirm that this is not what's happening please?

(Edited on 2012-09-15 01:10:41 by Leontura)


If this isn't a new rate cut then it means we have been under paid for some time.  The Exclusive ASA says


"iStockphoto agrees to pay you royalties equal to a portion of the fees collected in respect of Accepted Exclusive Content that is downloaded or otherwise purchased by end-users according to the rate schedule for Still and Flash Content and Motion Content, as the case may be, set forth on Appendix "A" to this Agreement, as it may be modified from time to time (the "Rate Schedule") and the license or sale of Exclusive Content recorded by iStockphoto and the Distribution Partners."


The key thing is we should be paid a portion of the fees collected not a notional value relating to a net US dollar value.


I think we need some clarity here from iStockHQ.
Gannet77
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusive
Posted Sat Sep 15, 2012 2:10AM
Posted By lostinbids:

Posted By Leontura:


Posted By iStockHQ:

Royalties for our new standard pricing downloads are calculated using the same logic as credit downloads: we apply your royalty percentage to the net US dollar value of the file. We are going to change that language on the rate schedule to be more accurate.



Youre going to need to explain this properly. Are you saying that youre lowering the amount you pay to contributors?

Are you saying that from now on, youre going to give me 40 percent of the value of the file as if it had been bough for cheaper in America, even when it wasnt? Or that youre going to give me 40 percent of the money that the customer spent, as has always been the case?

As you know, files bought outside America are often more expensive so this would obviously mean a lot less money for contributors. I dont think you would want to announce a royalty cut in this opaque way so can you confirm that this is not what's happening please?

(Edited on 2012-09-15 01:10:41 by Leontura)



If this isn't a new rate cut then it means we have been under paid for some time.  The Exclusive ASA says


"iStockphoto agrees to pay you royalties equal to a portion of the fees collected in respect of Accepted Exclusive Content that is downloaded or otherwise purchased by end-users according to the rate schedule for Still and Flash Content and Motion Content, as the case may be, set forth on Appendix "A" to this Agreement, as it may be modified from time to time (the "Rate Schedule") and the license or sale of Exclusive Content recorded by iStockphoto and the Distribution Partners."


The key thing is we should be paid a portion of the fees collected not a notional value relating to a net US dollar value.


I think we need some clarity here from iStockHQ.


Hasn't this always been an issue?


I thought credit packs could always be bought in non-US currencies, so iStock has always been effectively converting to US dollars at a notional value and then giving out royalties based on that.
fotoVoyager
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Sat Sep 15, 2012 2:24AM

Posted By Gannet77:
Hasn't this always been an issue?
I thought credit packs could always be bought in non-US currencies, so iStock has always been effectively converting to US dollars at a notional value and then giving out royalties based on that.


Yes, it's just that we couldn't see the greediness of the skimming off the top of the initial non-dollar purchase because credits were bought at all sorts of unknowable rates.

Now, with fixed price cash purchases, the curtain has been drawn back and we can see the wizard filling his pockets behind it.

They are taking an extra 15-20% off you on non-US$ sales before giving you your cut.
cobalt
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Posted Sat Sep 15, 2012 5:09AM

That is a pretty big cut. This means to maximize our earnings we should try to target the US market as much as we can.


And if they are doing this as well on Getty, this means we are getting less than the 20% of what the customer paid as we were expecting.


I can understand a normal exchange rate discount of a few %. Maybe up to 4%. But not like this. 


 

(Edited on 2012-09-15 05:15:30 by cobalt)
crossbrain66
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The Week.
Posted Sat Sep 15, 2012 5:21AM
Posted By cobalt:

That is a pretty big cut. This means to maximize our earnings we should try to target the US market as much as we can.

well, we still get more for the same size / collection download on non-Dollar sales
lostinbids
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerThis member chickened out of their last cage challenge. What, are you scared of a little photoshop challenge?
Posted Sat Sep 15, 2012 6:08AM
Posted By cobalt:

That is a pretty big cut. This means to maximize our earnings we should try to target the US market as much as we can.


And if they are doing this as well on Getty, this means we are getting less than the 20% of what the customer paid as we were expecting.


I can understand a normal exchange rate discount of a few %. Maybe up to 4%. But not like this.




(Edited on 2012-09-15 05:15:30 by cobalt)



Posted By crossbrain66:

Posted By cobalt:

That is a pretty big cut. This means to maximize our earnings we should try to target the US market as much as we can.



well, we still get more for the same size / collection download on non-Dollar sales



I am reading it differently.


If you look at the new credit card purchases we get paid our correct royalty percentage on the US dollar price irrespective of what currency was used.  For example if you get 35% and someone buys an XS for $8 we get $2.80 which is fine.  However if the same file is bought in UK£ then the price is £5.75, that converted into dollars is $9.30 (approx), we should really get $3.25, but instead we get $2.80.  Istock are using the difference between the $9.30 and the $8 for currency conversion and maybe non US currency accounts. 


The problem is the ASA states that we should receive our percenage based on the fees collected at a rate set in appendix A. Appendix A does mention a net value but not a net US dollar value.  Basically iStock are saying that it costs them $1.30 to process a UK£ purchase of an XS, $2.19 on a S etc to get a net value.  It would be interesting to see a justification of this difference between actual fees collected and net value.
dcdp
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Sat Sep 15, 2012 6:03PM

When I make a purchase in US$ (say buying a book on Amazon), my bank charges me a 3% processing fee on top of the purchase price and then apply whatever their conversion rate is above the current standard, which might be 2 or 3%. We can reasonably expect iStock to be charging about 5-6% to process including currency conversion to US$. Instead they are charging 15-20%. We are losing out onmore than 10% 0f the purchase price.


Leaving aside the whole above discussion, overseas contributors should be able to buy individual images in US$ directly as they can do today when buying credit packs.
amriphoto
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusiveExclusive iStockphoto Audio ArtistMember has had a submission accepted to the Designer SpotlightMember has had a File Of The Week
Posted Sat Sep 15, 2012 11:27PM
Posted By dcdp:

When I make a purchase in US$ (say buying a book on Amazon), my bank charges me a 3% processing fee on top of the purchase price and then apply whatever their conversion rate is above the current standard, which might be 2 or 3%. We can reasonably expect iStock to be charging about 5-6% to process including currency conversion to US$. Instead they are charging 15-20%. We are losing out onmore than 10% 0f the purchase price.


Leaving aside the whole above discussion, overseas contributors should be able to buy individual images in US$ directly as they can do today when buying credit packs.


If your assumption is right, we are actually losing out on 15-45% (depending on our royalty rate) of the 10% you mentioned which translates to 1,5% to 4,5% of the price of the image. Still enough though.


Also: I continue to convert credits when I buy images, that's the better deal. The question for me is: why do people outside the US always have to pay higher rates for everything in the first place? What about Canadians are they also charged higher rates, even though iStock is Canadian?
Thomas_EyeDesign
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is an InspectorExclusiveExclusive iStockphoto Audio ArtistMember has had a File Of The Week
Posted Sat Sep 15, 2012 11:29PM
Wow this is starting to sounds like this 2008 discussion.
simonbradfield
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sat Sep 15, 2012 11:36PM
What a happy forum/place that was. Lots of people going Woo yay. 
cajoer
Member is a contributor and has less than 250 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Sun Sep 16, 2012 4:48AM
The accurate download number will still display on the My Uploads and File Download page.



This is not the case for me. I have two new files that shows fewer downloads in the column on the My Uploads page than on the detailed list on the File Download page.

Judging by the royalty amount it seems to be credit card purchases that hasn't been registered (also, these downloads are not included in the total royalty amount on the File Download page). Will this fix itself in time or should I contact support? 

(Edited on 2012-09-16 04:59:35 by cajoer)
Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Sun Sep 16, 2012 5:15AM
Posted By cajoer:
...I have two new files that shows fewer downloads in the column on the My Uploads page than on the detailed list on the File Download page...

Judging by the royalty amount it seems to be credit card purchases that hasn't been registered.

What you say is supported by the fact that DeepMeta is not reporting DLs and $$s for credit card sales, though these details are registering on the individual image details page.

However, it seems that DeepMeta does register a credit card sale as a 'view', so this can help to identify an image that has had credit card sale.
dcdp
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Sun Sep 16, 2012 5:37AM
Posted By amriphoto:

Posted By dcdp:

When I make a purchase in US$ (say buying a book on Amazon), my bank charges me a 3% processing fee on top of the purchase price and then apply whatever their conversion rate is above the current standard, which might be 2 or 3%. We can reasonably expect iStock to be charging about 5-6% to process including currency conversion to US$. Instead they are charging 15-20%. We are losing out onmore than 10% 0f the purchase price.


Leaving aside the whole above discussion, overseas contributors should be able to buy individual images in US$ directly as they can do today when buying credit packs.


If your assumption is right, we are actually losing out on 15-45% (depending on our royalty rate) of the 10% you mentioned which translates to 1,5% to 4,5% of the price of the image. Still enough though.

Or you could say your royalty should be about 10+% more than we are getting.
georgeclerk
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusiveExclusive iStockphoto Audio ArtistMember has won a contestMember has had a File Of The Week.
Posted Sun Sep 16, 2012 6:24AM
Posted By Thomas_EyeDesign:
Wow this is starting to sounds like this 2008 discussion.

Such a positive reaction when iStock show they can admit they've got something wrong, and then decide to put it right.

Hope the attitude expressed in Bitter's OP is still alive and well at iStock: "However big we get we’ll still continue to listen to the people who helped us get here."
mightyisland
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Sun Sep 16, 2012 9:06AM
^ they were the good old days. I wouldn't hold your breath for a response like that. 
GavinD
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Sun Sep 16, 2012 1:48PM

Crowdshafting was a brilliant term used in the famous thread where we were told that commision was being drastically cut. We're being shafted.


I have just become a Silver contributor - it would have been so nice to get some extra commision rather than more upload slots which I'll never use but sadly all I see since this credit card purchase stuff is a total collapse in sales.


Come on HQ - let's have a fair system where it's not the case that the contributors always lose out.
jjneff
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 12,500 - 99,999 Video downloadsMember is a contributor and has less than 125 Audio downloadsExclusiveExclusive iStockphoto VideographerExclusive iStockphoto Audio ArtistMember has had a File Of The Week
Posted Sun Sep 16, 2012 5:53PM
HQ- Please answer these charges 
HeliRy
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sun Sep 16, 2012 6:34PM
I don't think my face can take much more palming....
Clearphoto
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Sun Sep 16, 2012 7:56PM
I think they are busy fixing the messups since the last "make things better" try.
shank_ali
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusiveMember has won a contest
Posted Mon Sep 17, 2012 12:41AM
I do hope the niggling bugs are put to bed this week.My balance has risen overnight but no files showing.Confuddling !
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