Posted Thu Oct 11, 2012 3:15AM
Hi guys, sorry I haven't joined in the forums for a LONG time... no excuses for not contributing to Istock!
I have a question about redeemed credit totals. So when the credits reach or go over the next cutoff, does the royalty percentage automatically update to the new percentage or does it take time to change over? I was under the impression it changes even before the year end if the credit point totals are reached.
Also I was having trouble finding the actual post whereby the 2012 credits were outlined, sorry I'm terrible at searching for posts!!
Posted Thu Oct 11, 2012 3:40AM
Hi, yes having the same issue here, i think the reason royalty rates haven't increased is beacause of issues since the site update. Here is the forum thread that outlines the 2012 redeemed credit targets.
Posted Thu Oct 11, 2012 4:48AM
Posted By SpencerSternberg:
So when the credits reach or go over the next cutoff, does the royalty percentage automatically update to the new percentage or does it take time to change over? I was under the impression it changes even before the year end if the credit point totals are reached.
Yes, according to iStock statement it should work like that. Unfortunately, due to the long delay in telling us the 2012 RC levels, there must be some retroactive adjustment to fix what is owed to those who reached their goals before the announcement.
So it's just my humble guess, but probably this fixing process could cause further delays even to those who are reaching levels right now...but I still feel confident that in the end everyone will have what he deserves
Posted Thu Oct 11, 2012 9:50AM
ALL stats are incorect. The ONLY number that can be currenlty trusted is the $$$ in your account. I have been assured by several Business Intelegence personall that your account is being properly credited but ever other stat may be incorect.
Posted Sat Oct 13, 2012 2:26PM
Oh that's a shame, so basically the redeemed credit total I see in my stats is wrong? I was thinking I was going to move up to the next percentile for credits but I guess not. Is there any timeframe for when these stats will be confirmed accurate? Is it something we have to wait till the end of the year?
Posted Sun Oct 14, 2012 10:11PM
This is an emergency on our end - we are working hard to fix it.
Posted Sat Nov 3, 2012 5:44AM
/My Redeem credits are quite close to reaching the next level of percentage but if "All stats are incorrect" then hopefully they're closer than they say. If I reach the target but with my stats saying that I didn't, will I still move up a royalties percentage? You are going to be able to back date the stats aren't you? I might not make it anyway but it'll make a big difference to my royalties. I guess I'm just worried that the credits will disappear in January and I'll stay on the same percentage even if I could have moved up if the stats had been working.
Some more info and reassurance on broken stats would be very welcome. Thank you!
Posted Mon Nov 5, 2012 12:44AM
I have been told that stats whould now be recording properly. However we looking carefully to ensure that the stats are indeed conrect.
Posted Mon Nov 5, 2012 4:13AM
I still have some different stats for downloads in different places. Have all past stats been recovered or are they just recording form now on? Thanks!
(Edited on 2012-11-05 04:16:30 by johnfs)
Posted Mon Nov 5, 2012 11:17AM
Stats are always recording. What you see in your stats is just a picture of what is happening on the iStock back end. We were not missing sales or stats, we were only not displaying them correctly back to you. I am not sure if the past statistics will show correctly (although they are collected on our end) all I can say is that a fix was put through late last week that enable new stats to show correctly.
Posted Sat Nov 10, 2012 9:43PM
It looks like stats are reflecting accurate for me and have updated accordingly. Thanks for your updates Pug, they always arrive when needed