HQ Update - October 11, 2012

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iStockHQ
Member has had a submission accepted to the Designer Spotlight
Posted Thu Oct 11, 2012 3:57PM

September Performance


Despite downtime related to the launch of our new way to pay, iStock's performance in the month of September matched our overall expectations. Early trends show that we are attracting more new customers with the option to download without purchasing credits. On the other hand, the calendar meant this September had fewer working days than recent years, which partially offset those gains.

Regarding individual contributor results, we've been seeing mixed reports in the September sales thread and other sources. We do know that technical issues are making it difficult right now for contributors to clearly track their performance. We are looking into the underlying numbers to see what other factors may be at play in the September results.


Technology Update


Today we released a fix to lightboxes that puts the "Save to lightbox" function back onto the file closeup page.

We continue working on contributor information pages to ensure that all reporting and stats numbers include downloads made with both credits and through shopping cart purchases. This is a high priority for our technology group and they will have any issues fixed as soon as possible.

We are also continuing work on bringing the image zoom feature back to the file closeup page.


Redeeemed Credits — Retroactive Payments


We are working on calculating retroactive royalties owed to any contributors who have already passed their next royalty level based on the Redeemed Credit targets we posted recently. This work has gone slowly after last month's releases and the need to focus on certain technology projects, but we still consider it a priority and will have these calculations and payments completed soon. We appreciate your patience.


Digital Model Releases


We began accepting digital model releases back in July. Last week we added another application to our approved list: we now accept releases from Top Model Release. You can read more about digital model releases here.


Editorial Images — Closely-cropped Logos


We recently revised our policy on images of logos, calling for images of brands with context, rather than close-crops on logos.

Due to concerns that some logos may contain a copyrighted element, we will be carefully reviewing and withdrawing some images still in the collection that are close crops of logos. In an effort to provide a better customer experience, and to protect you as a contributor, these images are no longer eligible for submission or for licensing. 

(Edited on 2012-10-11 15:58:15 by iStockHQ)
GavinD
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Thu Oct 11, 2012 4:09PM

No mention of iStock skimming a signicant percentage of non US dollar sales and then changing the ASA. Not impressed but at least we have a statement which has taken almost a month. If they cannot even give a date for the reinstallation of the zoom function then things are indeed bad around here.


And sorry, I just do not believed the statements about sales and 'mixed reports' in the September downloads thread. Nearly every one was reporting a major drop.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Oct 11, 2012 4:13PM
Posted By iStockHQ:
Redeeemed Credits — Retroactive Payments

We are working on calculating retroactive royalties owed to any contributors who have already passed their next royalty level based on the Redeemed Credit targets we posted recently. This work has gone slowly after last month's releases and the need to focus on certain technology projects, but we still consider it a priority and will have these calculations and payments completed soon. We appreciate your patience.


What about the move up in percentage that should have happened immediately?
beklaus
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Oct 11, 2012 4:14PM

"performance in the month of September matched our overall expectations"


What were your expectations?!?
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Thu Oct 11, 2012 4:15PM
What about V/A/E+ mirroring to Getty?
fotoVoyager
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Thu Oct 11, 2012 4:19PM
There's no way the September performance for artists is achieving expectations.

If your figures are on target, then you must have made a massive shift to deliberately disadvantage big sellers, presumably to maximise your percentage of sales returns.
Juanmonino
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Thu Oct 11, 2012 4:19PM
"On the other hand, the calendar meant this September had fewer working days than recent years, which partially offset those gains."

This is not true, october is going even worst than september, I check sales day by day because I have 17600 images for sale, and sales are 30% off compared to august in a day by day comparison. October is even worst than september. The difference in sales, the decrease in sales is more than obvious and it is huge.

(Edited on 2012-10-11 16:24:18 by Juanmonino)
WendellandCarolyn
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Thu Oct 11, 2012 4:24PM
I have to agree with the above. September was bad, but last week was awful, and this week is worse. For those of us who pay most of our bills with our iStock incomes, this is like a physical blow to the face.
Juanmonino
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Thu Oct 11, 2012 4:24PM

Posted By WendellandCarolyn:
I have to agree with the above. September was bad, but last week was awful, and this week is worse. For those of us who pay most of our bills with our iStock incomes, this is like a physical blow to the face.

You are absolutely right
RichLegg
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is an InspectorExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Thu Oct 11, 2012 4:26PM

Posted By Juanmonino:
"On the other hand, the calendar meant this September had fewer working days than recent years, which partially offset those gains."

This is not true...


October might be going bad for you, Juan - but that statement about September is true. September 2011 had 22 weekdays, while 2012 had 20.
RonBailey
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Thu Oct 11, 2012 4:30PM

"iStock's performance in the month of September matched our overall expectations"


Wow. You must've set the bar pretty low.
Juanmonino
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Thu Oct 11, 2012 4:31PM

Posted By LeggNet:

Posted By Juanmonino:
"On the other hand, the calendar meant this September had fewer working days than recent years, which partially offset those gains."

This is not true...


October might be going bad for you, Juan - but that statement about September is true. September 2011 had 22 weekdays, while 2012 had 20.

Yes, but I make the comparison in a day by day and week by week basis, and i can tell lot of people here are in the same boat, this thing that is happening right now is not because September had few more holidays. And the decline in October is not logical either, no precedent, and this is also happening to lot of contributors here, huge majority of contributors. Just ask.

I am the first one here that wish they are right, I make 100% of my living out of IS. But it is not happening.

(Edited on 2012-10-11 16:33:23 by Juanmonino)
beklaus
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Oct 11, 2012 4:34PM

I feel like lawyers wrote this update.


"Do not acknowledge any wrongdoing"


"Do not admit any reduction in sales, nor accept any blame if there was a reduction"


"Use veiled explanation like 'It met expectations' without defining expectations"


"Do not set any expectations going forward"


This is all very frustrating.
R-J-Seymour
Member is a Gold contributor and has 10,000 - 24,999 Photo downloads
Posted Thu Oct 11, 2012 4:34PM

Thank you for the update. However, I might point out that there are doubtless many contributors like me quietly accepting underpayment of our contractually agreed royalties, quietly accepting an endless line of bugs, problems, missed deadlines etc. which only seem to affect the compensation element of a rough deal for us, rather than the element that benefits istock (don't remember any delays when the RC system was introduced). Quietly accepting the dithering of our files being transferred to Getty, (seems to work with the lower value Partner Program sites), and uploading despite the lack of a zoom function, correct download/dollar statistics, pitiful sales/view figures, and new files not even showing up in searches/portfolios.


I'm doing everything I can to be a good contributor, but for the first time I'm starting to become disappointed, starting to think my agent (istock, that is) is a hindrance more than a help. This isn't how it should be.
karenhermannCLOSED
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Thu Oct 11, 2012 4:37PM
"we've been seeing mixed reports in the September sales thread" -- really? REALLY?? Were you reading the same thread? This statement totally blows me away. Sorry, but talk about polishing a turd.

And yes, so much left out of the update that contributors have been asking about over and over -- like the E+ mirroring to Getty, the foreign currency skimming, the lack of 30 days notice on the revised ASA, the mystery sales not appearing in MyDownloads, that we have to depend on the generosity of iStock contributors to provide workarounds for . . . Disappointing.

(Edited on 2012-10-11 16:42:27 by karenhermann)
Feverstockphoto
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Thu Oct 11, 2012 4:42PM

HQ Quote: 'iStock's performance in the month of September matched our overall expectations.'


Performance of the IT deparment and the Spin department?

If you are referring to contributors royality/downloads then someone somewhere is having a cadbury's cream egg. I'd like to see the books on this one.
akurtz
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloadsMember has had a File Of The Week.
Posted Thu Oct 11, 2012 4:47PM

Istock;"September matched our overall expectations.... "   Glad it matched yours!!!

So do you give a DAM that your contributors the LIFEBLOOD of Istock are dying out here?  We are not on a sustainable trajectory which means Istock is not on a sustainable path.  I personally have not uploaded in two months and am looking for work elsewhere.  Prices are out of control! This was micro stock not mid-stock. Why not keep a completely different collection for mid-stock priced images.  Yes I am completely aware our customers can now choose a price level but even the first most inexpensive level is over priced.  One thousand nickels is worth far more than four dollars!  I personally would prefer to contribute to the success of 1000 customers vs. the 4 who are now still here for whatever reason buying. 

We who are exclusive are at your mercy and we have been completely screwed. 

I personally don't expect anything from Istock other then GREED.  I am NOT still hopping you will see the light, I know now that you DO NOT GIVE A DAM!!!

It was fun before the music died....Sept 2010

Istock RIP
Juanmonino
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Thu Oct 11, 2012 4:54PM
This is unbelievable, they sound like nothing happened, that everything is in our imagination, that everything is fine, and hanky dory, I can not believe what I am reading. I have been in IS since 2006 and I have seen ups and downs but never, never,never nothing of this magnitude...and they act like nothing happens, like we are just a group of paranoids with a negative view of minor events, and not only that, by their statements, new customers are coming because all these changes...I can not believe it!!!
ProArtWork
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Thu Oct 11, 2012 4:55PM

Whatever!


 
akurtz
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloadsMember has had a File Of The Week.
Posted Thu Oct 11, 2012 5:19PM
Why even bother with an update why not just close down the forums like the phone lines.....  Is it more entertaining to kick us in the teeth and watch us cry?
This thread has been locked.
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