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NOVEMBER BUG REPORTS - READ THIS BEFORE YOU START A NEW THREAD

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Displaying 1 to 20 of 232 matches.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Tue Oct 30, 2012 4:34AM
The best way to report any bug is to contact Support directly by opening a support ticket on the Support page. Creating your own support ticket really is the best way to get your issue looked into and sorted, this is especially the case for financial and accounting concerns.

For questions about paid royalties or refunds - PLEASE CONTACT CONTRIBUTOR RELATIONS

In this thread, please only report new bugs, or post new information on existing bugs. This it is not a complaint or discussion thread. Please do not post reports of bugs that have already been acknowledged or post requests for updates, they will be deleted. Remember to include your browser and operating system in your posts here. Also, this thread is not intended to be a log of every typo that you may come across. If you find some such minor issue, please open a support ticket.

Please do not report any delays in updates to the stats charts or report any temporarily missing charts as bugs. They will be updated or restored as soon as they can be and posting here does not help to speed up the process.

Please stay on topic. Any discussions that digress from bug reporting will be deleted.



The following issues were anticipated issues resulting from the launch of cash sales:

We are aware of the following and people are currently working to restore these functions:

1: Zoom function not working on file close up page aka FCUP.

2: Cannot add file to lightbox from FCUP. Details of how to work around this have been posted here.

3: Ability to add new ratings on FCUP has vanished.


NOVEMBER BUG REPORTS:

Downloads by file type chart since September shows lower numbers than the monthly chart above it. Appears that some sales, possible the new cash sales, are not being included in the data shown. 29NOV12 KJ

Search and BM issues reported, where multiple search terms especially can produce odd results where files with no sales and thus without any relevant keyword weighting, dominate the top of the BM results. 29NOV12 KJ

Contributor profile pages not loading. 26NOV12 KJ

Stats charts not updated for several days. 20NOV12. KJ

Reports that significant numbers of E+ files mirrored on Getty have vanished. 16NOV12 KJ

Some files do not appear to be available for download, with no credit or pricing options showing. Support are looking into the cause, but files can quickly be reprocessed manually by an admin. 12NOV12 KJ


OLDER BUGS:

Files appear to be getting resized and ratio not maintained correctly Example here. 29OCT12 KJ

GI sales stat charts not showing up for monthly view, although daily figures are shown. Also, the CSV that is available from the monthly version of the profile page is displays 0 for all months for GI Sales (and "Partner" Program). 24OCT12 KJ

Multi-word non-cv searches misbehave if you change the sort order. Example here. 12OCT12 KJ

Changes to the file description do not take effect until they are saved a second time. e.g. If a contributor wishes to add a new piece of info such as a lightbox to the description area, they must first make the edit and click on save and then click on continue and then repeat the whole process again for anything to happen. 10OCT12 KJ

Loupe images appear to be getting fractionally enlarged, resulting in the thumbnails looking soft compared with the thumbnail shown on the FCUP or downloadable comp. e.g this file looks lower quality in the loupe version. Comparative mage here. 05OCT12 KJ

CV language is changing randomly such as here where they changed to Spanish and here changed to (possibly) Polish. 30SEP KJ

The briefcase icon missing from the bottom bar for some contributors using Chrome. Details here. 30SEP12 KJ

The first click to see the latest editorial photos will often show creative photos too. Page has to be manually refreshed to show the editorial files. Latest editorial files. 30SEP KJ

Edits to keywords are not reflected on site e.g. This file has had several keyword like Fish eye lens removed over a week ago but they still show up. 30SEP12 KJ

Clicking the option to show active dollar files on the my_uploads page does not show all files in the Value Collection. e.g. searching through the Value Collection and sorting by contributor, I see I have 86 files in the Value Collection, but only 27 show when the active dollar file filter is used. Screen shot. 17SEP12 KJ

People are seeing their balances increase but no matching sales on my_uploads page. Presumed that files licensed via cash sales not appearing on my_uploads page explained here . Details of cash sales only visible on individual file sale history list. 12SEP12 KJ

View stats on my_uploads page and file close up page are apparently not updating as previously or showing true figures. 12SEP12 KJ

Old sales of prints show current date not the date they actually sold on. Example here. 12SEP12 KJ

Redeemed Credits reportedly not including EL sales. Example here and here. 12SEP12 KJ

EL sales data not showing on the usual EL page - Details here. 12SEP12 KJ

Front page typo when logged out shows Exclusive misspelt i.e. this. 30AUG12 KJ

Meta data of unfinished uploads disappears after a day or so. This means contributors have to redo all keywording for those files. 24AUG12 KJ

German version of desktop calendar article not showing images, reported Here. 22AUG12 KJ

The Technical Wiki page is only showing the first 10 items, regardless of how it's sorted, with no way to navigate through to other items, other than manually changing the url page number. 01AUG12 KJ

Reports of people having to repeatedly opt out of the PP (although files are not actually selected for inclusion in the PP) example here. Similarly, reports of people getting opted out of eligibility for TAC - example here. And also people are getting opted out of the PP multiple times example here. 01AUG12 KJ

Disambiguated UK English keywords being turned into undisambiguated US English keywords. See here for more. 01AUG12 KJ

Facebook sharing links not working. 10JUL12 KJ

Contributor preferences to show location and member name as opposed to real name is being reset for some contributors, along with adult content filter and other search preferences. See here for example. 31Mar12

Royalties & stats not adding up on the E+ page. E+ royalty numbers listed on the E+ page are incorrect. For example, sjlocke has an image with 500+ E+ downloads, supposedly, for an E+ total royalty of $26.00 . Also, there are no dates for last exclusive+ download e.g. here. Clicking on sales number does not link to anything also. KJ

The downloads numbers, royalties and other stats displayed may vary according to which page you check them e.g. the my_uploads page may differ from the portfolio page, which may differ from the file's close up page etc. Example here and more specific examples here. KJ

Subscription Royalties & delayed royalties showing errors in download figures e.g. this one showing 65535 delayed royalties. KJ

Several users reporting they are having to sign in many times each day. KJ

Resubmitted images are losing their Model Releases - long running issue. KJ

Site mails and forum posts being truncated - possibly a WYSIWYG issue - e.g. this post Also, non Latin alphabet characters causing problems in caption and image description boxes, so any punctuation marks such as apostrophes, ampersands & umlauts etc can cause rest of text to be truncated. e.g. here and a little more info here. Referral mail personal message field also can't handle thesel characters and on the received mail it shows a "?" instead. Ref# KJ-35

Forum subscribe/unsubscribe - These two options are backwards.Ref# PH-9




WE ARE ALREADY AWARE OF ALL OF THE ISSUES ABOVE.

PLEASE DO NOT RE-REPORT THEM HERE.

WE WILL PROVIDE UPDATES ON THESE ISSUES WHEN WE CAN.



RESOLVED BUGS

RC levels show as zero and royalty rates reset to base levels. 23NOV12 KJ

Credits tab option to buy a file vanished for some people, notably Chrome users, possibly cookie related. 30SEP12 KJ

(Edited on 2012-11-29 07:13:21 by kelvinjay)
dcdp
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Tue Oct 30, 2012 5:05AM

Partner Program and GI sales dates all show current time and date not the time and date that the image sold on e.g. like this for this file. Further examples here 12SEP12 KJ


The above is fixed now.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Tue Oct 30, 2012 6:36AM

Posted By dcdp:

Partner Program and GI sales dates all show current time and date not the time and date that the image sold on e.g. like this for this file. Further examples here 12SEP12 KJ


The above is fixed now.


Yay!

Thanks for checking that.
Simplyphotos
Member is a contributor and has less than 250 Photo downloads
Posted Tue Oct 30, 2012 7:51AM
I see that you say resubmitted images are losing their Model Releases,  and it is a known problem.  I've had two images back in the past month and a half that I know I uploaded a model release with on the initial upload, and the release wasn't received.  Would cancelling an uploade one that I have in and uploading again cause the same issue and attaching the model release via Deep Meta?  I came to see if there was an issue with some model releases not making it.  The photo I got back today was definitely not a resubmitted file.
hatman12
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveRecognizing those who reach the 100,000 download mark
Posted Wed Oct 31, 2012 3:03AM

I am still getting strange search results, often with page after page of files with zero downloads.  I just tried this search: ribbon AND horizontal.  BM, photos only.  After the first page I got 12 pages of files with no downloads.


I have been getting these strange results intermittently for a month or so.
Lokibaho
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Wed Oct 31, 2012 7:44AM
You have the missing briefcase as "Resolved".   It is not.   It is missing on my Google Chrome bottom bar.
LEOcrafts
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Wed Oct 31, 2012 10:40AM
Yes I too missing briefcase on bottom bar! using google chrome

(Edited on 2012-10-31 10:40:55 by SmartVECTORS)
hatman12
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveRecognizing those who reach the 100,000 download mark
Posted Wed Oct 31, 2012 5:46PM

I was just doing a search for Tropical Background.  I tried typing both words into the search field and got presented with countless pages of files with zero downloads (using a BM search).  I then tried the same search by typing Tropical into the search field and adding Background in the faceted search box.  I got shown the same unattarctive selection of files that had never sold.  Page after page of them.


I then tried the same searches using Tropical and Copyspace.  Same result - countless pages of files with zero downloads.
pink_cotton_candy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a submission accepted to the Designer SpotlightThis member has lost their last cage match. Consider this the black eye the bully gave you after school by the bike racks.Member is an iStockphoto Steel Cage Judge.
Posted Wed Oct 31, 2012 6:43PM
hatman, I'm trying to recreate your issue. My initial setting was sort by File Age so I do see pages with 0 DLs. Switching drop down to Best Match brings up, well, Best Match - totally different than the File Age sort.

I searched again knowing for sure I was on Best Match search and it did come up with the second sort.

It's important to keep in mind that as I search, I am likely presented with different results than you as I am a Buyer with a history of purchases. As far as whether files are attractive or not...well, lol, not a lot I can do about that If they're inappropriately KWed, that's a different story and something to take up in the Batch KW request thread.

crossbrain66
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The Week.
Posted Wed Oct 31, 2012 7:10PM

similar here,


some of my best sellers have completly been wiped of the search results ??? (red flames not to be found when sorting for downloads)


whats going on????
hatman12
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveRecognizing those who reach the 100,000 download mark
Posted Wed Oct 31, 2012 7:13PM

Thanks for confirming the problem mecaleha.


Pink, I've been getting these strange search results for a month or more, and reported so in last months bugs thread.


To confirm I just did a simple search for Christmas, then added Gift into the faceted search box.  I got a page or two of normal results, then countless pages of files with zero downloads.


As I explained last month, if these search results are widespread it would confirm why iStock is seeing 'normal sales' but popular files are not, hence all the complaints about dramtically falling sales etc.  But in the long run if buyers are being presented with less attractive files, they will eventually conclude that the collection is poor quality and go elsewhere.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Wed Oct 31, 2012 7:21PM
Posted By hatman12:

But in the long run if buyers are being presented with less attractive files, they will eventually conclude that the collection is poor quality and go elsewhere.


So newly uploaded files with zero DLs are "less attractive files" and are "poor quality", I and others might take exception to those comments.

(Edited on 2012-10-31 19:25:42 by cmannphoto)
DNY59
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The Week
Posted Wed Oct 31, 2012 7:36PM
/
/
Posted By crossbrain66:

similar here,


some of my best sellers have completly been wiped of the search results ??? (red flames not to be found when sorting for downloads)


whats going on????




I am finding the same thing.  Some of my top holiday sellers simply can't be found via a search.  They are visible in my "Holiday" lightbox, but when I search for them,  about 10% of them, many of them my better holiday sellers,  can't be found.

For example, if you searched my Holiday/Christmas lightbox you would find 702 images.  But if you search my portfolio and then search by keyword "Christmas", you only find 622 images.  Where did the missing 80 images go?

 

(Edited on 2012-10-31 19:37:41 by DNY59)

(Edited on 2012-10-31 19:57:55 by DNY59)
hatman12
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveRecognizing those who reach the 100,000 download mark
Posted Wed Oct 31, 2012 7:55PM
/
/I don't believe I've mentioned 'newly uploaded files'.  The search results I get are different from an age sort - I'm seeing just files with zero downloads, many from ages ago.


But if you are that sensitive to my comment about less attractive files, I'll change my words to 'files that buyers for any number of reasons have not chosen to download even once'.  I accept that beauty is in the eye of the beholder.


I'd like to repeat the following in the hope that someone sees it and does something about it: I believe these strange search results have existed ever since the site changes on Sept 4th.  They might only apply to a certain percentage of customers, or only to certain word combinations, or to multiple or single CV words or phrases, or to certain browsers.  I really don't know.  I don't believe a large percentage of customers just stopped buying on Sept 5th, or went away because the zoom wasn't there.  Sales suddenly dropped (and have remained at lower levels) because the search got broken and has never been fixed.  Istock is still making sales, but the mixture has been different.  Not intentionally, but by mistake.  This isn't a deliberate BM thing, but a broken BM search.  I hope someone will look into it and give the matter some serious research and consideration.


Edit to add:  I've just seen a posting in the November sales thread from someone who has reported a $BME.  I looked at their portfolio and noticed that out of a large portfolio of over 2,000 files there's a very high percentage of zero or very low selling files.  That portfolio has just recorded a BME, which strongly suggests (at least to me) that all those zero or low selling files have indeed been appearing at the front of searches during the month of October.  No criticism of the particular portfolio intended.

(Edited on 2012-10-31 21:15:35 by hatman12)
gruizza
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExklusiv
Posted Thu Nov 1, 2012 2:07AM
Posted By crossbrain66:

similar here,


some of my best sellers have completly been wiped of the search results ??? (red flames not to be found when sorting for downloads)


whats going on????




I found the same problem?!!? Searching by most relevant keywords, I cann't find some of my best sellers NOWHERE in search result... Neither sorted by BM, neither by downloads...


E.g. this photo:





searched by four most relevants keywords: woman, smile, face, beauty, doesn't show in search result at all.


This can not be a BM issue. What is going on?


 


I can not speak on behalf of other, but I also don't see a lot of best sellers from other contributors...

(Edited on 2012-11-01 02:15:59 by gruizza)
gipi23
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Nov 1, 2012 2:19AM
I viewed my portfolio yesterday, and it showed 979 files. Today it shows 968. Why?
funky-data
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Nov 1, 2012 3:40AM
Also the download numbers don't match with yesterday. The files where a DL was registered yesterday are showing zero DL today.
pixelfit
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusiveMember has had a File Of The Week.
Posted Thu Nov 1, 2012 5:08AM
My last accepted files that was updated (shwon) in my portfolio yesterday, today are gone.
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Thu Nov 1, 2012 5:21AM
There seems to be a revert in search index. I see files which showed 1-2 days ago with some downloads. Today they show with 0 downloads in search but on file_closeup pages they look normal. This might be (part of) the explanation of the BM strangeness some of you are reporting.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Nov 1, 2012 6:06AM
Posted By pixelfit:
My last accepted files that was updated (shwon) in my portfolio yesterday, today are gone.


Same here, my portfolio is heading in the wrong direction.


Get someone to kick the server.
This thread has been locked.
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