NOVEMBER BUG REPORTS - READ THIS BEFORE YOU START A NEW THREAD

Displaying 41 to 60 of 232 matches.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Nov 1, 2012 6:34PM
Posted By Ron_Thomas:

I noticed also that one of my download image sales disappeared on my downloads. It was a XXXLG size for $30.60. But my balance did


not decrease by $30.60, but by $21.65 instead. Anyone else have that happen too? I never received any email notice of a return for it either, so there is no explanation.


Help


I have had something similar happen several times. After about 30 minutes the numbers corrected themselves. 


It seems in some cases the My Uploads page pulls stats for a previous DL at first then corrects itself.
DNY59
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Fri Nov 2, 2012 12:14AM
I can handle the ups and downs of the various Best Match shifts.  Sometimes you win sometimes you lose.  But when large amounts of top selling images all of a sudden disappear from any search results it is more than a little irritating.  Can someone please address this issue? We work way to hard shooting, uploading, etc to have images on this site not be available to prospective buyers.  Here is an example: 18766927.  I can find this image when I sort my own portfolio by BM, and I see it in one of my lightboxes, but when I search for it using any of the associated keywords it is nowhere to be found.  I have found many examples of this in my portfolio. Please fix this.

(Edited on 2012-11-02 00:16:01 by DNY59)
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Fri Nov 2, 2012 12:55AM
Same here, the keywords "snake" search for illustrations, a large amounts of files disappear from any search results, most are best selling... I have 9 files missing in this situation, all files can find in my own portfolio or search another keywords.
demypic
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Fri Nov 2, 2012 2:03AM

Sales that showed yesterday for november 1 do no longer show in my statistics. A NEW sale (that came in overnight) on the same date does show.


When looking on the image statistic page (i.e. the page that shows the statistics per image) the downloads are still there.


I.e. I had 2 sales on november 1st yesterday, now they do no longer show.  But a new sale for the same date does show, making it look as  if I had only 1 sale on november 1, where I actually have 3.
gruizza
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Nov 2, 2012 2:46AM
Posted By demypic:

Sales that showed yesterday for november 1 do no longer show in my statistics. A NEW sale (that came in overnight) on the same date does show.


When looking on the image statistic page (i.e. the page that shows the statistics per image) the downloads are still there.


I.e. I had 2 sales on november 1st yesterday, now they do no longer show.  But a new sale for the same date does show, making it look as  if I had only 1 sale on november 1, where I actually have 3.

It seems to me that it is happening because the statistic on My_upload page is updated. Some CC sales have been added and due to that, last DL column, doesn't show real last DL for files for which the statistic was updated, but rather one that was last added.
Something like that...
gmutlu
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsExclusiveExclusive iStockphoto Videographer
Posted Fri Nov 2, 2012 2:54AM
Some of my best selling new images appear at the end of the search resulsts. This is weird and needs to be fixed. 
crossbrain66
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Fri Nov 2, 2012 3:26AM
Posted By gruizza:
It seems to me that it is happening because the statistic on My_upload page is updated. Some CC sales have been added and due to that, last DL column, doesn't show real last DL for files for which the statistic was updated, but rather one that was last added.
Something like that...



If that is the case this could have in some way also caused the infavorable BM ranking of those files.

Among my missing files I have this file with last download listed on 7. September although ist has sold 25 times since then. This file has now gone from BM ranking for 'apple' on first page to nowhere to be found.
file_thumbview_approve
I suggest to check if your files with old last download dates in the my_uploads list are now ranked bad.

These wired BM results have to be adressed urgently!

(Edited on 2012-11-02 03:28:39 by crossbrain66)
gruizza
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Nov 2, 2012 3:51AM
I am not sure if there is a connection between those two issues.


The file which I posted on the page 1 of this tread, have more than 1k dls, and regularly sells several times a day. It had been well placed in BM (for most relevant keywords), but now it is completely dissapeared from search result. It CAN NOT be found NOWHERE in the search result; as I already said, neither sorted by BM, by Downloads, and not even sorted by Contributor. That file DOESN'T EXIST in a search result anymore. I can see that photo only in my portfolio...

(Edited on 2012-11-02 03:55:41 by gruizza)
crossbrain66
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Fri Nov 2, 2012 4:03AM
Posted By gruizza:
I am not sure if there is a connection between those two issues.


The file which I posted on the page 1 of this tread, have more than 1k dls, and regularly sells several times a day. It had been well placed in BM (for most relevant keywords), but now it is completely dissapeared from search result. It CAN NOT be found NOWHERE in the search result; as I already said, neither sorted by BM, by Downloads, and not even sorted by Contributor. That file DOESN'T EXIST in a search result anymore. I can see that photo only in my portfolio...

(Edited on 2012-11-02 03:55:41 by gruizza)

my Apple-file obove has also completely dissapeared from search results, as have others - they have in common last listed download 07.09.2012
juqboxmusic
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio Artist
Posted Fri Nov 2, 2012 4:04AM
This is also happening for audio, some bestsellers of mine and of other contributors are nowhere to be seen in BM for some of the most relevant keywords, however i can still find those bestsellers ranking high for other keywords, just seems slightly random. I may be wrong but I'm speculating it could be to do with the credit card sales registering on the stats, if this is the case maybe things will correct themselves in time.
beklaus
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Fri Nov 2, 2012 7:57AM
Posted By beklaus:

I am seeing some of my links to lightboxes not working. The same code on one photo doesn't link to the lightbox. I don't have the energy to go through all of my photos, I'm just too frustrated. Anyone else seeing this?

The landscape lightbox link on this photo works:
http://www.istockphoto.com/stock-photo-20746767-mountain-lodge-reflecting-in-lake-at-dusk.php

But the same landscape banner on this one fails:
http://www.istockphoto.com/stock-photo-7406329-colorado-barn.php?st=d7a3696


I feel like the issue causing my situation above is indicative of a bigger problem on the site. The link on both of those (exact same) lightbox links points to this:


http://www.istockphoto.com/file_search.php?action=file&lightboxID=4171736


But if I grab the link to see where it is pointing, the working one is showing this:


http://www.istockphoto.com/file_search.php?action=file&lightboxID=4171736


While the not working one is showing this:


http://www.istockphoto.com/file_search.php?action=file&lightboxID=4171736


Notice the difference? One has an actual ampersand, the other has &


HTML is getting rendered differently on different pages.
Sadeugra
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Fri Nov 2, 2012 9:14AM
My annual stats graph was not displaying for several days.  Now it does, but not correctly.  I can only see gray bars.
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Fri Nov 2, 2012 10:03AM

Posted By Sadeugra:
My annual stats graph was not displaying for several days.  Now it does, but not correctly.  I can only see gray bars.

I suspect you mean the "Regular downloads by file type (updated daily)". That stats section of the graph is borked right now. We will have that sorted out sometime next week.
mxtama
Member is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Fri Nov 2, 2012 10:13AM

Hey Lobo, since you are around... Can you please tell us if anyone is working on the issue of some popular files completely disappearing from the search?  Its not just the Best Match search, the files are gone from the search by Downloads, Age etc.  The problem is especially crucial with Christmas files because we are in the high season and running out of time.  Should we re-upload the files???  


Thanks,


Megan
grki
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Gold contributor and has 10,000 - 24,999 Illustration downloads
Posted Fri Nov 2, 2012 10:57AM
Also I can't find my best selers in BM. My sales halved yesterday, today also. I'm in close race for 35%. If this situation continues 35%  will be for me a dream, but  not because of me dear IS, because of you.  I hope that you will once again consider reducing the RC. This situation is very frustrating. If I work very hard to be 35%, and BM delete my all the best selers because of error or whatewer, I can not be happy. Sorry IS, but last two monts have been very bad at all levels.


 

(Edited on 2012-11-02 11:01:45 by grki)
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Fri Nov 2, 2012 9:05PM
Posted By mxtama:

Hey Lobo, since you are around... Can you please tell us if anyone is working on the issue of some popular files completely disappearing from the search?  Its not just the Best Match search, the files are gone from the search by Downloads, Age etc.  The problem is especially crucial with Christmas files because we are in the high season and running out of time.  Should we re-upload the files???  


Thanks,


Megan

any news?
pink_cotton_candy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Fri Nov 2, 2012 10:01PM

Posted By exxorian:
Posted By mxtama:

Hey Lobo, since you are around... Can you please tell us if anyone is working on the issue of some popular files completely disappearing from the search?  Its not just the Best Match search, the files are gone from the search by Downloads, Age etc.  The problem is especially crucial with Christmas files because we are in the high season and running out of time.  Should we re-upload the files???  


Thanks,


Megan

any news?

I posted here that it's being addressed, yes. We'll update as soon as we have more info.
bopshops
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusive
Posted Sat Nov 3, 2012 8:34AM
Exactly the same problem with my file # 22003313. Yesterday, it was the first in the row as the most recent file added to my portfolio (searched by File Age) and today it has vanished!? The file is listed in My Uploads page though.


Since the implementation of Stats Update, yesterday and today I have 0 downloads, which is rather odd!


No trace of CC sales stats on my Stats page, nor anywhere else!? (or, am I missing something?).

(Edited on 2012-11-03 08:36:16 by bopshops)
mlwinphotoCLOSED
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Sat Nov 3, 2012 4:04PM
Here's something else (as if we needed any more).....I just checked Thinkstock and found some files there from my iStock portfolio that I never opted in to the PP. 
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sun Nov 4, 2012 9:24AM

Posted By SmartVECTORS:
Posted By funky-data:
Index is not working again. Or working but backwards. Is there any update on this? When will this be fixed?


Yes Index is broken again...... I have observed every weekend there is no indexing work....I think the people who are responsible for indexing are not doing their work properly.....what is going on? is there any official word about this?

(Edited on 2012-11-03 21:02:10 by SmartVECTORS)


We haven't indexed on the weekend for some time now. Typically indexing is begun on Monday morning. Now you officially know that there isn't any indexing on the weekend.
This thread has been locked.
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