Keyword search not working properly

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samoyloff
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloads
Posted Thu Nov 1, 2012 9:45AM
Hello there, I've been told by a fellow iStocker that his illustration is not searchable by most important keywords. I went to check out mine, and found the same. The weird thing is that the image was sold once, but now it's impossible to find it.


The file in question is http://www.istockphoto.com/stock-illustration-21947745-year-of-the-snake-2013-calligraphy.php]here[/url] If you will search for illustrations using keywords "snake 2013", it does not show up on two pages of results.


Exactly the same thing happened to the other designer with his illustration. If our works are not searchable by most important keywords, why would anyone be surprised that we sales are so low nowdays?
funky-data
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Nov 1, 2012 9:50AM
There is a problem with site indexing. Files, downloads and keywords are coming back and forth. You may want to check the monthly bug report thread.
evirgen
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a contributor and has less than 125 Audio downloadsExclusive
Posted Thu Nov 1, 2012 6:39PM
I just did some search tests and realize that some of my best selling files also don't show up in any search results with some very important keywords.

Maybe it is a known bug but I think it causes some unfair competition and it should be resolved as soon as possible.
Some of my files with this issue: #20537204 (It's an office interior picture and doesn't show up with "office" keyword), #21116311 (doesn't show up with "globe" keyword)...

I suggest you to do some test searches on your portfolios.

(Edited on 2012-11-02 02:28:16 by evirgen)
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Fri Nov 2, 2012 12:57AM
Same here, the keywords "snake" search for illustrations, a large amounts of files disappear from any search results, most are best selling... I have 9 files missing in this situation, all files can find in my own portfolio or search another keywords.
Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Fri Nov 2, 2012 1:27AM
Posted By exxorian:
Same here, the keywords "snake" search for illustrations, a large amounts of files disappear from any search results, most are best selling... I have 9 files missing in this situation, all files can find in my own portfolio or search another keywords.

I see 40. How many should there be?
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Fri Nov 2, 2012 1:46AM
Posted By Whiteway:

Posted By exxorian:
Same here, the keywords "snake" search for illustrations, a large amounts of files disappear from any search results, most are best selling... I have 9 files missing in this situation, all files can find in my own portfolio or search another keywords.


I see 40. How many should there be?

49
kbeis
Member is a contributor and has less than 250 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusive iStockphoto IllustratorMember has had a File Of The Week.Member has won a contest
Posted Fri Nov 2, 2012 1:56AM
Posted By exxorian:
Same here, the keywords "snake" search for illustrations, a large amounts of files disappear from any search results, most are best selling... I have 9 files missing in this situation, all files can find in my own portfolio or search another keywords.

I have the same problem. Some of my best selling images disappeared from search results.
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Fri Nov 2, 2012 1:59AM
Posted By kbeis:

Posted By exxorian:
Same here, the keywords "snake" search for illustrations, a large amounts of files disappear from any search results, most are best selling... I have 9 files missing in this situation, all files can find in my own portfolio or search another keywords.


I have the same problem. Some of my best selling images disappeared from search results.

Which keyword you search? 
kbeis
Member is a contributor and has less than 250 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusive iStockphoto IllustratorMember has had a File Of The Week.Member has won a contest
Posted Fri Nov 2, 2012 2:03AM
For example I have a mechanic that doesn't show up when I search for "mechanic".

(Edited on 2012-11-02 03:00:09 by kbeis)
-Vitan-
Member is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Fri Nov 2, 2012 4:09AM
I too have such problem.
Has checked up works of authors from Most Popular Downloads, all works have such problem
RobMattingley
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusiveForum Moderator
Posted Fri Nov 2, 2012 5:21AM
I noticed this on my best selling image and posted to the Keyword forum HERE.  I'm sure this glitch can be explained.
SimmiSimons
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember has had a File Of The Week.
Posted Fri Nov 2, 2012 6:46AM
I have the same problem. I can see my picture in my most popular files and in my portfolio but it's not visible in the search with keyword "road". The file is 20106286.


 

(Edited on 2012-11-02 06:47:51 by SimmiSimons)
Silberkorn
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The Week
Posted Fri Nov 2, 2012 7:00AM
I can´t find my Bestsellers either in the current search. What´s going on?!? No wonder my sales have tanked ...
SimmiSimons
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember has had a File Of The Week.
Posted Fri Nov 2, 2012 7:28AM
I'm very concerned about this bug, much more than the stats, zoom etc.. It's very hard reach good positions in the best match, please istock fix it as soon as possible..
PaCondryx
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Fri Nov 2, 2012 7:51AM
Any news, please?
viennetta
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Fri Nov 2, 2012 11:05AM
One of my recently uploaded images is the only one that appears in its category. Which is great for me, but not at all good for the two pages of contributors' files that have disappeared from the search.
IBushuev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusive iStockphoto Videographer
Posted Fri Nov 2, 2012 11:08AM
My bestseller #17937187 has also disappeared from the search (Women, Healthy Lifestyle, Happiness, Cheerful) which are 4 first keywords for this file.
mxtama
Member is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Fri Nov 2, 2012 12:38PM
Having the same issues - most worrisome for me is the Christmas keyword search where all of my best sellers have disappeared. Please let me stress that this is NOT ONLY a best match search problem.  The files are gone if you sort by age, downloads, etc.  It is not only my files, but most of the hottest sellers that up until Wednesday night were in the search.  Obviously Christmas sales have only a short window and this is really effecting the bottom line.
kondyukandreyCLOSED
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Video downloads
Posted Fri Nov 2, 2012 12:51PM
I've just checked one of my best selling image (21194744). Usually by using keyword "webinar" this image was on the first page but now I can't find it at all. It's gone from search completely.


(I think I had the same issue that's Gubcio reported). 
Sadeugra
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Fri Nov 2, 2012 1:01PM

^ You are right. I've just checked and couldn't find your file using "webinar" keyword.  I tried with other keywords and I found it. 

It seems some images are not responding to some keywords.


I did a quick test with a couple of my images and found exactly the same problem. 
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