Posted Mon Nov 12, 2012 5:09AM
I have just been contacted by a customer who wants to download my file "18294736", and can't. I went to have a look and this file is displayed as costing 0 credits! and is undownloadable! Could you please correct this as a matter of some urgency - thankyou.
Posted Mon Nov 12, 2012 5:16AM
Ask the customer to try again please, I've reprocessed the file.
Posted Mon Nov 12, 2012 5:36AM
Thankyou, It does look alright now, I have sitemailed the customer to let them know.
Any idea how many files this issue is affecting? or do i have to double check all my files?
(Edited on 2012-11-12 05:37:21 by MHJ)
Posted Thu Nov 15, 2012 7:19AM
My file "21996597" is displayed as costing 0 credits and is undownloadable! Could you please correct this file.