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Undownloadable Files

Displaying 1 to 4 of 4 matches.
MHJ
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Mon Nov 12, 2012 5:09AM

I have just been contacted by a customer who wants to download my file "18294736", and can't. I went to have a look and this file is displayed as costing 0 credits! and is undownloadable! Could you please correct this as a matter of some urgency - thankyou.


 
shaun
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.
Posted Mon Nov 12, 2012 5:16AM
Ask the customer to try again please, I've reprocessed the file.
MHJ
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Mon Nov 12, 2012 5:36AM
Thankyou, It does look alright now, I have sitemailed the customer to let them know.


Any idea how many files this issue is affecting? or do i have to double check all my files?

(Edited on 2012-11-12 05:37:21 by MHJ)
kaisersosa67
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Thu Nov 15, 2012 7:19AM

Hi


My file "21996597" is displayed as costing 0 credits and is undownloadable! Could you please correct this file.


Thanks
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Displaying 1 to 4 of 4 matches.
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