'Please can we have an Update on the Best Match - November 12

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lostinbids
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Posted Wed Nov 14, 2012 1:42PM
I was hoping we could has some insite into the current best match.  The last official statement we had was a while ago here http://www.istockphoto.com/forum_messages.php?threadid=334835&page=1 in the sticky thread.  It would be nice to have an offical update.
dan_prat
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Posted Wed Nov 14, 2012 1:49PM

Not sure what you're looking for.  HQ has never given much info on the workings of the BM and I don't expect that will change anytime soon.  Sometimes it's good for portfolio, sometimes it's bad.  Most of the time it seems to even itself out.


It's good that they make constant minor adjustments to ensure buyers are getting the best results...
susandaniels
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Posted Wed Nov 14, 2012 1:55PM
i predict a hammer to fall
lostinbids
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Posted Wed Nov 14, 2012 3:07PM
I don't mind a hammer, if we get an update to the sticky posted 14 months ago.
shank_ali
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Wed Nov 14, 2012 3:18PM

BM effects EVERY contributor in a different way .Why would the company divulge how it works.


The question about the search at this moment in time,since the shopping cart was added to the site,is why is it not working as it should?
dcdp
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Wed Nov 14, 2012 3:57PM
Posted By susandaniels:
i predict a hammer to fall

A hammer is appropriate when there is general whinging about why my image isn't appearing in BM searches. In this case search by BM is suffering significant failure in numerous use cases which indicatethere is something fundamentally wrong with it's operation. If you want to see for yourself so a search on something like "business" and then add extra keywords like "handshake" then "man" and see what happens to the results. The images returned start of okay, but then with each keyword added the returned selection degrades to only new images with no DLs. It is no longer a BM search it is a partial File Age search.
vkbhat
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Posted Wed Nov 14, 2012 4:07PM

E+ files mostly appear way down in the searches. If it is intentional or a bug, it is useful to know.


 

(Edited on 2012-11-14 16:37:08 by vkbhat)
synthetick
Member is a contributor and has less than 250 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloads
Posted Wed Nov 14, 2012 4:14PM
Posted By dcdp:

If you want to see for yourself so a search on something like "business" and then add extra keywords like "handshake" then "man" and see what happens to the results. The images returned start of okay, but then with each keyword added the returned selection degrades to only new images with no DLs. It is no longer a BM search it is a partial File Age search.


I see what you mean, that is weird! If you search on more than one keyword, you don't get Best Match at all, you get results based pretty much on File Age, with a few Vettas near the top.
hatman12
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Posted Wed Nov 14, 2012 8:37PM
Posted By synthetick:

Posted By dcdp:


If you want to see for yourself so a search on something like "business" and then add extra keywords like "handshake" then "man" and see what happens to the results. The images returned start of okay, but then with each keyword added the returned selection degrades to only new images with no DLs. It is no longer a BM search it is a partial File Age search.




I see what you mean, that is weird! If you search on more than one keyword, you don't get Best Match at all, you get results based pretty much on File Age, with a few Vettas near the top.

Yes.  The faceted search appears to be broken. It is MEANT to find files more closely suited to the customer's needs, but as each additional keyword is added popular files disappear and are replaced by pages of files with zero downloads.  This must be incredibly frustrating for buyers.  Given that buyers are the mainstay of this business, it's a wonder why iStock hasn't moved to solve this problem.  Don't they care anymore about providing buying customers with the best possible search function?  Of course it is also frustrating for suppliers, many of whom are experiencing reduced sales because files that previously sold due to good (and relevant) combinations of keywords can no longer be found.  Quite extraordinary that istock has allowed this to continue for so long.
Juanmonino
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsExclusive
Posted Wed Nov 14, 2012 9:20PM
The fact is that it never happened something so huge before, it is affecting too many people, in a big manner, including me. My sales went down 40-50% in a time of the year that usually goes up 20-30%. An explanation is mandatory since many contributors here take stock photography very seriously. In my case, I make my living from IS in full. I expend more than 60-70 hours a week shooting and uploading. Do you think it is fair to ignore a drastic change in my income and lifestyle without demanding an explanation? Who are we to be ignored like this? Are they going to fix it? or leave like this? I want to know to start making decisions.
mecaleha
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Posted Wed Nov 14, 2012 9:40PM
Posted By hatman12:

The faceted search appears to be broken. It is MEANT to find files more closely suited to the customer's needs, but as each additional keyword is added popular files disappear and are replaced by pages of files with zero downloads. 


This ^. This is all that needs to be talked about, yet unfortunately it will be dismissed with "We do not talk about BM" lock. 
jfairone
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Posted Wed Nov 14, 2012 10:56PM
I also noticed "best match" was basically "file age". I certainly hope this gets fixed, as it is of no help to buyers to see merely a string of recently accepted files from the same session. They would like to see a sampling of relevent files from many contributors.  Also explains dismal sales.
dcdp
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Wed Nov 14, 2012 11:39PM
Posted By jfairone:
I also noticed "best match" was basically "file age". I certainly hope this gets fixed, as it is of no help to buyers to see merely a string of recently accepted files from the same session. They would like to see a sampling of relevent files from many contributors.  Also explains dismal sales.


"relevance" is the key word here. An image with no sales, cannot have a calculated weighted relevance by definition because it has no data with which to calculate it's weighting. As such the images being returned may have the keywords searched on but they may have no value in the image.


Keyword weighting was a great piece of search functionality when it was rolled out because it allowed the return of very good relevant results. Unfortunately, it has been tinkered with so much by adding in rubbish like location based searching manipulation and individual user based searching manipulation and goodness knows what else that they have now broken it and I suspect (although I hope I am wrong) they may not know how to fix it.
princigalli
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Posted Thu Nov 15, 2012 12:28AM
I have no problems at all.
crossbrain66
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Posted Thu Nov 15, 2012 12:54AM
Posted By princigalli:
I have no problems at all.



Maybe independent files fair better with the actual mismatch.


I buy regulary files for my graphics works and i must say the actual search results are really wired. The narrowing search was working good, but now it's just frustrating to search for more than one keyword, obviously relevant and good files which where there with the first keyword, just dissapear when narrowing the search and get replaced by mostly not really relevant new files. Inserting more keywords just makes the results more inaccurate.


I hope the Tech-team is working feverishly to bring back the old efficient functionality.

(Edited on 2012-11-15 00:58:39 by crossbrain66)
damircudic
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Posted Thu Nov 15, 2012 1:34AM
The question is: "Are all contributors suffering from this"? Usualy, in forums are contributors whose sales are droping (including me). But, are there contributors whose sales are rising with this BM? We would really like to know. Do we all suffering from this or just some of us?
sjlocke
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Posted Thu Nov 15, 2012 1:36AM

Posted By synthetick:
Posted By dcdp:

If you want to see for yourself so a search on something like "business" and then add extra keywords like "handshake" then "man" and see what happens to the results. The images returned start of okay, but then with each keyword added the returned selection degrades to only new images with no DLs. It is no longer a BM search it is a partial File Age search.


I see what you mean, that is weird! If you search on more than one keyword, you don't get Best Match at all, you get results based pretty much on File Age, with a few Vettas near the top.


I don't see any problems. I see a pretty wide variety of 10 downloaded images, with some big sellers and some 0s in there - more than I might expect, but maybe they are trying to shake up new uploads a bit. I don't see anything inappropriate, and I don't see any issues going through a few pages.
damircudic
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Thu Nov 15, 2012 1:38AM
I just don't know why they don't let the system to work some time without any changes. They showed us when one thing has been implemented many others has been broken and they have serious problem to fix it. Let it works and don't touch anything.
damircudic
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Posted Thu Nov 15, 2012 1:41AM
Sean - but why someone from HQ don't want to say to us - hey BM is OK and is working right, so we know?
sjlocke
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Posted Thu Nov 15, 2012 1:51AM

Posted By damircudic:
Sean - but why someone from HQ don't want to say to us - hey BM is OK and is working right, so we know?


Every week we need another "Is BM working 'right'" thread?

Same reason they don't respond to anything else, I guess.
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