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'Please can we have an Update on the Best Match - November 12

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crossbrain66
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Thu Nov 15, 2012 2:00AM
Posted By sjlocke:



Posted By synthetick:


Posted By dcdp:



If you want to see for yourself so a search on something like "business" and then add extra keywords like "handshake" then "man" and see what happens to the results. The images returned start of okay, but then with each keyword added the returned selection degrades to only new images with no DLs. It is no longer a BM search it is a partial File Age search.






I see what you mean, that is weird! If you search on more than one keyword, you don't get Best Match at all, you get results based pretty much on File Age, with a few Vettas near the top.




I don't see any problems. I see a pretty wide variety of 10 downloaded images, with some big sellers and some 0s in there - more than I might expect, but maybe they are trying to shake up new uploads a bit. I don't see anything inappropriate, and I don't see any issues going through a few pages.




These are my results for apple + leaf - 30 out of the 50 Best Match are new with no downloads.
The first and third result are sure not what you expect, actually with apple only there are more results of apples with leaves.


There are three series of similar images with no downloads.
For my understanding this is not the Best Match of images on istock for the keywords apple + leaf.


http://www.dipingi.com/istock/apple_leaf_search.jpg

(Edited on 2012-11-15 02:03:00 by crossbrain66)

(Edited on 2012-11-15 08:19:17 by kelvinjay)
hatman12
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Thu Nov 15, 2012 2:05AM

Try beach + copyspace.  I see ten pages of files with mostly zero downloads (30 to a page).  Of the total of 300 files only 28 have actually had a sale.


The fact that there are buyers complaining of not being able to find suitable files to buy (see above) should be a huge warning sign that something is wrong.

(Edited on 2012-11-15 02:12:22 by hatman12)
damircudic
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Posted Thu Nov 15, 2012 2:32AM
Posted By sjlocke:


Posted By damircudic:
Sean - but why someone from HQ don't want to say to us - hey BM is OK and is working right, so we know?



Every week we need another "Is BM working 'right'" thread?

Same reason they don't respond to anything else, I guess.


You're right, but they must do something so we don't have BM thread every week. They must fix it and let it work properly. BM is totaly destroyed. We have complaints from customers and no one is listening from HQ. Our sales are droping, custumers are leaving. They must put the site some time to work without any changes. Every time they implement some thing, they broke many others and they have problem to fix it. It lasts too long.
sjlocke
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Posted Thu Nov 15, 2012 2:47AM

Posted By hatman12:
Try beach + copyspace.  I see ten pages of files with mostly zero downloads (30 to a page).  Of the total of 300 files only 28 have actually had a sale.


That is a better example. For me, at least.
acilo
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Posted Thu Nov 15, 2012 4:39AM
Posted By Juanmonino:
The fact is that it never happened something so huge before, it is affecting too many people, in a big manner, including me. My sales went down 40-50% in a time of the year that usually goes up 20-30%. An explanation is mandatory since many contributors here take stock photography very seriously. In my case, I make my living from IS in full. I expend more than 60-70 hours a week shooting and uploading. Do you think it is fair to ignore a drastic change in my income and lifestyle without demanding an explanation? Who are we to be ignored like this? Are they going to fix it? or leave like this? I want to know to start making decisions.


.. I totally agree...


My sales went down 60% since Novenber 08, the BM is not "special" at the moment, it is out of order!


 


Please HQ fix it as soon as possible!!!
Imgorthand
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Posted Thu Nov 15, 2012 5:19AM
BM is obviously broken. I suppose they will fix it soon.
IvanJekic
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Posted Thu Nov 15, 2012 5:38AM
I won't whine about my sales or anything. I will just say that since they messed the BM recently, my best selling images that earn almost 50% of the whole monthly income are doing _extremely bad_.


Why would anyone want to kill a golden goose is beyond me! I also tried to search for cats and owners for myself and was amazed how bad results came out - I thought I've put "file age" not BM.
Imgorthand
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Thu Nov 15, 2012 5:45AM

Come on it's not a big deal. It's just another bug... Bugs happen ...


Haven't you got used to bugs here yet? One more, one less, what's the difference ...


So what if BM is broken in the end-of-year when everyone is trying to reach theirs RC goals? It's actually going to benefit IS bottomline so we should all be happy.


 
EduLeite
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Posted Thu Nov 15, 2012 7:03AM
Posted By hatman12:

Try beach + copyspace.  I see ten pages of files with mostly zero downloads (30 to a page).  Of the total of 300 files only 28 have actually had a sale.


The fact that there are buyers complaining of not being able to find suitable files to buy (see above) should be a huge warning sign that something is wrong.

(Edited on 2012-11-15 02:12:22 by hatman12)


 


I get practically the same result on best match and file age search!
nkbimages
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Nov 15, 2012 7:42AM

Can we please get a response to this concern.  A simple "It's broken and we are working on fixing it" or "It's not broken and we like it this way" would be very helpful.


 
Imgorthand
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Thu Nov 15, 2012 7:49AM
Perhaps nobody knows?
pjohnson1
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Posted Thu Nov 15, 2012 7:57AM
I emailed contributor relations and was told that I hadn't uploaded anything decent in 2 years and that must be the reason my sales fell off a cliff the second they changed BM.  It totally favors new files and burys E+  I can't imagine that this is good for anyone, iStock, buyers or contributors.  PLEASE FIX IT before it's too late and everyone switches to another provider.
lostinbids
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Posted Thu Nov 15, 2012 8:46AM
^ well that is pretty harsh
Juanmonino
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Posted Thu Nov 15, 2012 9:50AM
Why do they want to hurt E+? Its a project they now reject? Right now to make a file E+ is almost to convert it in a non-existing image. And to favor new files in mass will result sooner or later in contributors re-uploading same files with the consequent double expendind in reinspectioning the same files over and over.

(Edited on 2012-11-15 09:52:17 by Juanmonino)
johnwoodcock
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Posted Thu Nov 15, 2012 10:20AM

"Why do they want to hurt E+?"


I have the same feeling about Vetta. This was announced with a great fanfare a while ago, originally my first page had plenty of Vetta files, sales of them was a regular occurrence, now the first one is on page two, one on page three etc, I can't even be bothered to look where the worst placed one is now, and Vetta sales are few and far between.


"but why someone from HQ don't want to say to us"


It seems to be someone's weird idea of 'management'.
StanRohrer
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Posted Thu Nov 15, 2012 10:24AM

Posted By Juanmonino:
Why do they want to hurt E+? Its a project they now reject? Right now to make a file E+ is almost to convert it in a non-existing image. And to favor new files in mass will result sooner or later in contributors re-uploading same files with the consequent double expendind in reinspectioning the same files over and over.

(Edited on 2012-11-15 09:52:17 by Juanmonino)



And encourages copycats to reproduce good selling files from the best contributors. And hence drives away the good contributors whose original ideas are no longer selling. I've said this for a long timethat iStock seems to intentionally be on a course of self destruction with this cycling Best Match. If not intentional, then it's on autpilot and with a broken compass.
cr8tivguy
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Nov 15, 2012 10:25AM

What I 've seen, is if you do a search any search and you open up any of the first page the files with the largest files sizes are favored. They are trying to get the clients to download the files with the largest files sizes first. Older files aren't that big, thus smaller sales. Again that's not what clients always want.


But you always can do your search and use the drop down menu and pick "Sort by" and that changes things. The question is do our clients use that drop down menu to their advantage. My sales say no


So let's the best sellers come up first. They are best sellers because clients like them, and they don't have to go looking for hours for the right photos. Really it's about time. if they can find an image faster, they have more time to design. They don't want to spend 4 hours looking for 1 image. Would you?


IStock needs to change the way they think, and let the client pick the way they want to search, not shove files in front of them they don't want. Who knows what the client wants. So it's status quo!
IvanJekic
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Posted Thu Nov 15, 2012 11:28AM
I agree with someone who mentioned lower BM for vetta files. I have noticed that many newly approved Vettas are no longer favored in BM, unlike those approved year or more ago. You can see that older Vettas have much more DL's than newer ones. More or less it's the same for E+.

Maybe Istock was losing customers by prefering more expensive collections gobally, so they silently approved BM "fix" that would favour regular collection more?
Doesn't make sense really, I still think if your image is exceptional or original, buyer won't ask for the price if s/he needs it. And it's kind of a lame thing to urge contributors to use E+ more then silently tweak BM that kills the exposure of those files. Hopefully this won't be the "new standard" for BM but a temporal issue that will be fixed.

All this secrecy is just a bad move from istock. When you ask them something in contributor relations, they usually say - go read the forums for news, but the forums seem to be overlooked or totally ignored by the HQ when it comes to serious questions or dissatisfaction of many contributors.

(Edited on 2012-11-15 11:38:15 by IvanJekic)
ricardoreitmeyer
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Thu Nov 15, 2012 11:37AM
I'm wondering if a Best Match change hasn't already been made. Let's site a Christmas Holiday example. A week ago I searched 'Chritmas Tree' under photos to see where my images might fall. Well, the first couple of pages had a pretty good mix but then there were pages and pages of brand newly uploaded images with zero downloads, all the same photographer, shot at a  very similar time, all with the same models and bright red colors. It was good photography, but there were pages of similar suject matter with no downloads. I really wondered about best match then. Now I search 'Christmas Tree' and the first ten pages are completely diferent. Many images have more than 100 downloads and a much better variety was visible. Just a thought.
lostinbids
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Posted Thu Nov 15, 2012 12:10PM
Even if it has been fix (or not), it would be nice to have an update to the sticky.
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