Download Stats

Displaying 1 to 11 of 11 matches.
Samlyn_Studio
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Fri Nov 16, 2012 1:41PM

It's been almost a month since I have been able to review my sales stats. I can't see what photos have been download. I was told it was being looked into.


When will this be resolved, it's very frustrating.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Fri Nov 16, 2012 1:56PM
Hi,

We're aware of a number of frustrating site & sales issues, but I've not seen any other reports of contributors not being able to see their sales at all. What do you see on this page?

My-Uploads
digitalg
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Fri Nov 16, 2012 5:30PM
I don't know if this is related, but some days ago I started seeing views again. Then they stopped again (for a period of time I have more DLs than views on a file!)
But I confirm that lately I can see which files are downloaded for each balance increment.
Samlyn_Studio
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Fri Nov 16, 2012 6:30PM
Hi Kelvinjay, I'm only see my balance moving up, no other stats refresh.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Sat Nov 17, 2012 2:11AM

Posted By Samlyn_Studio:
Hi Kelvinjay, I'm only see my balance moving up, no other stats refresh.


Right. So how do you know if you've had any sales on iStock? Couldn't any increase in balance be coming from Partner Program sales? I would look to see if that's the case first.
Samlyn_Studio
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Sat Nov 17, 2012 7:45AM
You may be right, but when I contacted support they said there was a problem, that was two weeks ago and nothing since. Thanks for the suggestion I'll look into it.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Sat Nov 17, 2012 8:00AM
It's true there have been several site issues affecting stats displays but I'd check the PP first:

PP sales

Last month's stats charts

If you click the bottom link and see any green bars - that may account for the changes in balance you've seen.
EasyBuy4u
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Sat Nov 17, 2012 9:53AM
Hello Kelvinjay, I sold file 22097688 yesterday (a new file). Strangely, I only can see this download on the stock photo details of this particular image. It doesn't show in my upload page and my $ balance doesn't move up. Also, if I clic on download history of this file, there is nothing. I check and it's not a free download. The number of views of this image also goes up yesterday, but the rest of my late pictures still frozen. It's like the reverse problem of the credit card sale...and I wonder if there is more missing sales like this one, wich was discovered by luck. I need help! Thanks!

(Edited on 2012-11-17 10:01:47 by EasyBuy4u)
RichLegg
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is an InspectorExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Sat Nov 17, 2012 12:43PM
Same problem? File #21277036 shows 22 downloads on the file close-up page, yet only shows 16 in download history and on my_uploads.php page. Oddness.


Posted By EasyBuy4u:
Hello Kelvinjay, I sold file 22097688 yesterday (a new file). Strangely, I only can see this download on the stock photo details of this particular image. It doesn't show in my upload page and my $ balance doesn't move up. Also, if I clic on download history of this file, there is nothing. I check and it's not a free download. The number of views of this image also goes up yesterday, but the rest of my late pictures still frozen. It's like the reverse problem of the credit card sale...and I wonder if there is more missing sales like this one, wich was discovered by luck. I need help! Thanks!
friztin
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto IllustratorMember has had a submission accepted to the Designer SpotlightThis member has lost their last cage match. Consider this the black eye the bully gave you after school by the bike racks.
Posted Sun Nov 18, 2012 8:13AM
Same here. My balance probably went a bit up but no sales showed up in my uploads page for the past 2 days, thought I was not having any sales during this ("best month of the year - not) weekend. I refreshed my browser many times and suddenly a few of sales just appeared, sales from the past two days. I first though they updating this manually... so I came to the forums to see if anybody else had reported this. It seems I'm not the only one.
EasyBuy4u
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Mon Nov 19, 2012 5:55PM
I'll try again: Hello Kelvinjay, I sold file 22097688 november 16 (a new file). Strangely, I only can see this download on the stock photo details of this particular image. It doesn't show in my upload page and my $ balance doesn't move up. Also, if I clic on download history of this file, there is nothing. I check and it's not a free download. The number of views of this image also goes up yesterday, but the rest of my late pictures still frozen. It's like the reverse problem of the credit card sale...and I wonder if there is more missing sales like this one, wich was discovered by luck. I need help! Thanks!

(Edited on 2012-11-19 17:55:35 by EasyBuy4u)

(Edited on 2012-11-19 18:44:21 by EasyBuy4u)
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