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I just got lost 1 download from my account. What's going on???

Displaying 1 to 6 of 6 matches.
martinmemlah
Member is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Nov 19, 2012 10:41AM

I just opened my account and notice that had 2 new downloads today, during browsing through my uploads to see which file was downloaded I noticed that my acount balance dropped  for about 10$ and then clicking on balance link this happenned, instead of 72 downloads by now (although there is delayed dowload stats which is normal here) I have 71 dowmloads and lack of $$$. What's going on here? hope that somebody help me to solve this out. If  someone have had such situation I would like to hear an advice or some suggestion and explanation from our audio inspectors.


Thanks in advance.
martinmemlah
Member is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Nov 19, 2012 10:50AM

Just as I send this topic balance turned to new value which seems to be correct according to real downloads, but there is still 10$ less on my total earnings and 1 less in downloads.


I hope this is just some temporary bug in here, but I'm just curious did somebody have had such experience ever before.
martinmemlah
Member is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Nov 19, 2012 11:31AM
I have 3 downloads by now for today but still 1 missing in stats and far more important for me as a contributor 1 missing in my ballance. Again WHAT'S GOING ON???
softpiano
Member is a Gold contributor and has 5,000 - 12,499 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Nov 19, 2012 12:52PM
Check Your e-mail, maybe You got a refund..
Another thing is that the stats are not updating imediatelly.. Please wait some time (days maybe) till the stats update..
martinmemlah
Member is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Nov 19, 2012 1:11PM

Mystery solved, it was a refund


Thanks a lot softpiano for advice. It's good to know that you're not alone in here ..."with a little help of my friends" as song says
softpiano
Member is a Gold contributor and has 5,000 - 12,499 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Nov 19, 2012 1:18PM
Yep, refunds suck But they sometimes happen.. Unfortunatelly...
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Displaying 1 to 6 of 6 matches.
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