Redeemed Credit Retro Payments: UPDATED Dec 21st

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Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Thu Nov 29, 2012 3:25PM

Posted By fotoVoyager:
So in order to make sure I receive the correct monies owed to me I have to chase support now?

You don't have to contact us as we have already adjusted your account.

You were due $1.23 but we actually over paid you $1.32 on June 22. When we noticed our over charge we decide against making a further adjustment to remove the .13 cents we over paid.

If there is anyone else who is confused, I know I've said it before but it seems to need repeating, please contact Contributor Relations.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Thu Nov 29, 2012 3:29PM
So, if there are any additional concerns about the Jan 1-4th issue I'm going to direct you to folks in Contributor Relations. This thread is for the folks who have any questions or concerns about the Retro payments related to their attaining the required RC totals for advancement.

Thanks.
jlmatt
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Nov 29, 2012 4:18PM
If the records show an overpayment of .13 cents, maybe that's why there are so many accounting problems. That's actually an overpayment of 9 cents. Regardless of the occurrence being recent or from last January, the issue is istock's refusal to provide any information regarding specific images and amounts for us to go back and check figures. We have to rely on istock's word - and istock's word means nothing anymore. There's an explanation/excuse for everkything. Speaking from experience, contacting Contributor Relations does no good. Best of luck to anyone that tries. Now since we can't speak our minds, let's see how long it takes for this post to get deleted and for this thread to get locked.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Thu Nov 29, 2012 4:54PM

Posted By jlmatt:
If the records show an overpayment of .13 cents, maybe that's why there are so many accounting problems. That's actually an overpayment of 9 cents. Regardless of the occurrence being recent or from last January, the issue is istock's refusal to provide any information regarding specific images and amounts for us to go back and check figures. We have to rely on istock's word - and istock's word means nothing anymore. There's an explanation/excuse for everkything. Speaking from experience, contacting Contributor Relations does no good. Best of luck to anyone that tries. Now since we can't speak our minds, let's see how long it takes for this post to get deleted and for this thread to get locked.

Contact Contributor Relations, quit saying contacting Contributor Relations isn't worth contacting and actually just contact Contributor Relations and you might have better luck.

Posted By Lobo:

Posted By fotoVoyager:
So in order to make sure I receive the correct monies owed to me I have to chase support now?

You don't have to contact us as we have already adjusted your account.

You were due $1.23 but we actually over paid you $1.32 on June 22. When we noticed our over charge we decide against making a further adjustment to remove the .13 cents we over paid.

If there is anyone else who is confused, I know I've said it before but it seems to need repeating, please contact Contributor Relations.

Derp.

.09 cents, not .13 cents.

(Edited on 2012-11-29 16:54:31 by Lobo)
fotoVoyager
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Thu Nov 29, 2012 5:31PM

Posted By Lobo:

Posted By fotoVoyager:
So in order to make sure I receive the correct monies owed to me I have to chase support now?

You don't have to contact us as we have already adjusted your account.

You were due $1.23 but we actually over paid you $1.32 on June 22. When we noticed our over charge we decide against making a further adjustment to remove the .13 cents we over paid.

If there is anyone else who is confused, I know I've said it before but it seems to need repeating, please contact Contributor Relations.



Man, they should definitely put you in charge of contributor relations, you're so good at it!
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Thu Nov 29, 2012 5:57PM

Posted By fotoVoyager:

Posted By Lobo:

Posted By fotoVoyager:
So in order to make sure I receive the correct monies owed to me I have to chase support now?

You don't have to contact us as we have already adjusted your account.

You were due $1.23 but we actually over paid you $1.32 on June 22. When we noticed our over charge we decide against making a further adjustment to remove the .13 cents we over paid.

If there is anyone else who is confused, I know I've said it before but it seems to need repeating, please contact Contributor Relations.



Man, they should definitely put you in charge of contributor relations, you're so good at it!

Oh hey, I can't read sarcasm so this is definitely going in my journal as a win.
JBryson
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Thu Nov 29, 2012 6:58PM
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Posted By Lobo:


Posted By jlmatt:
If the records show an overpayment of .13 cents, maybe that's why there are so many accounting problems. That's actually an overpayment of 9 cents. Regardless of the occurrence being recent or from last January, the issue is istock's refusal to provide any information regarding specific images and amounts for us to go back and check figures. We have to rely on istock's word - and istock's word means nothing anymore. There's an explanation/excuse for everkything. Speaking from experience, contacting Contributor Relations does no good. Best of luck to anyone that tries. Now since we can't speak our minds, let's see how long it takes for this post to get deleted and for this thread to get locked.

Contact Contributor Relations, quit saying contacting Contributor Relations isn't worth contacting and actually just contact Contributor Relations and you might have better luck.

In all fairness, I know her story, and she DID contact contributor relations.  Repeatedly. It's been awhile now, but she speaks only from experience.
wdstock
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusiveExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Thu Nov 29, 2012 8:01PM
BTW, why does the link on the "Stats" page still link to these numbers?
lagereek
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Thu Nov 29, 2012 10:58PM
Yep!  thanks a lot!  comes in handy.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Fri Nov 30, 2012 12:00AM

Posted By JBryson:
/
/
Posted By Lobo:


Posted By jlmatt:
If the records show an overpayment of .13 cents, maybe that's why there are so many accounting problems. That's actually an overpayment of 9 cents. Regardless of the occurrence being recent or from last January, the issue is istock's refusal to provide any information regarding specific images and amounts for us to go back and check figures. We have to rely on istock's word - and istock's word means nothing anymore. There's an explanation/excuse for everkything. Speaking from experience, contacting Contributor Relations does no good. Best of luck to anyone that tries. Now since we can't speak our minds, let's see how long it takes for this post to get deleted and for this thread to get locked.

Contact Contributor Relations, quit saying contacting Contributor Relations isn't worth contacting and actually just contact Contributor Relations and you might have better luck.

In all fairness, I know her story, and she DID contact contributor relations.  Repeatedly. It's been awhile now, but she speaks only from experience.


Okay.
benjikat
Member is a Silver contributor and has 1,250 - 4,999 Video downloadsMember has had a File Of The Week
Posted Fri Nov 30, 2012 2:35AM
Posted By Lobo:


Posted By benjikat:

Posted By traveler1116:
Aren't we still owed back payments from January of this year for an incorrect royalty % bug?

(Edited on 2012-11-28 16:47:27 by traveler1116)


Yes they do - and despite MANY emails back and forth about that, I still have nothing but blatantly incorrect calculations


Traveler116 was actually mistaken, and I assume you are also mistaken. So if you could be so kind as to make sure you contact the folks in Contributor Relations they should be able to sort you out. It seems like they have been able to accommodate everyone else so I can't see how they couldn't help you.

As I siad, I have had MANY emails back and forth with them, but so far nothing concrete on why the calculations are so wrong. The current position is still that the payment of $0.42 that was made is correct - anyone with a rudimentary understanding of arithmetic can see that it is incorrect. Jan 1-3, I had approx $170 DLs at 30%, which should have been 35%. (yes it's complicated by some Vetta DLs, but clearly far more than 42 cents). I will email again, but am basically facing a brick wall. (btw Is it normal for support tickets to go unreplied to for over a month?)
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Fri Nov 30, 2012 8:26AM
The bug of RC levels show as zero on 22-23 Nov was resolved, When will we get those discrepant royalties?
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Fri Nov 30, 2012 8:49AM

Posted By exxorian:
The bug of RC levels show as zero on 22-23 Nov was resolved, When will we get those discrepant royalties?

We should have something to report on that early next week.
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Fri Nov 30, 2012 8:52AM
Posted By Lobo:

Posted By exxorian: 
The bug of RC levels show as zero on 22-23 Nov was resolved, When will we get those discrepant royalties?

We should have something to report on that early next week.

Thanks, Lobo
jtyler
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Fri Nov 30, 2012 4:20PM
I'm a little confused in how this works. I will not make my credit limit by the end of the year. If I get there in January or February, does my rate go up then? Or will it be delayed again? And do we have to notify someone. I'm sure this has been asked and answered, but for good reasons I've not been able to particpate much in reading or posting. My apologies. It's been a nice year hasn't it Lobo? :
jentakespictures
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Fri Nov 30, 2012 4:31PM
Posted By jtyler:
I'm a little confused in how this works. I will not make my credit limit by the end of the year. If I get there in January or February, does my rate go up then? Or will it be delayed again? And do we have to notify someone. I'm sure this has been asked and answered, but for good reasons I've not been able to particpate much in reading or posting. My apologies. It's been a nice year hasn't it Lobo? :

It resets to 0 at the end of the year, so if you don't make the next level by December 31st, you'll be starting from 0 in January.  If you did make the next level before December 31st, you would move up automatically and maintain that rate in 2013.
EricFerguson
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a submission accepted to the Designer SpotlightMask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matches
Posted Fri Nov 30, 2012 10:17PM
Posted By Lobo:
Somebody pinch me.

exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Mon Dec 10, 2012 5:44AM
Posted By Lobo:

Posted By exxorian: 
The bug of RC levels show as zero on 22-23 Nov was resolved, When will we get those discrepant royalties?

We should have something to report on that early next week.

a week have passed, any news?
Gewoldi
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Mon Dec 10, 2012 5:55AM

Same with zoom http://www.istockphoto.com/forum_messages.php?threadid=349147&messageid=6783999


Nothing happened. Dissapointing, unproffesional....
karenhermannCLOSED
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Mon Dec 10, 2012 6:48AM
Posted By Gewoldi:

Same with zoom http://www.istockphoto.com/forum_messages.php?threadid=349147&messageid=6783999

Nothing happened. Dissapointing, unproffesional....


Zoom is coming back this week - thread is here:  http://www.istockphoto.com/forum_messages.php?threadid=349595&page=1
This thread has been locked.
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