Redeemed Credit Retro Payments: UPDATED Dec 21st

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oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Thu Jan 3, 2013 11:02AM
Hi Everyone, I just reviewed the spreadsheet and Sean, the only file that was paid incorrectly was that single extended license. Nothing in regular downloads.


The copy indicating 5% was wrong on the email and what the Business Intelligence team actually did is look at what we paid for your downloads during that time period, what we should have paid and sent the difference to Technology for the adjustments. 


I seem to remember someone saying that not all files were effected but let me double check with the BI team.

(Edited on 2013-01-03 11:02:24 by oldladybird)
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Jan 3, 2013 11:10AM

^ My email was missing 2 files that where downloaded in the middle of this error.


Sent the list to CR, and have not heard back ticket # 1319767
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Thu Jan 3, 2013 12:00PM

Posted By oldladybird:
Hi Everyone, I just reviewed the spreadsheet and Sean, the only file that was paid incorrectly was that single extended license. Nothing in regular downloads.

The copy indicating 5% was wrong on the email and what the Business Intelligence team actually did is look at what we paid for your downloads during that time period, what we should have paid and sent the difference to Technology for the adjustments. 

I seem to remember someone saying that not all files were effected but let me double check with the BI team.


Afaik, all my downloads were paid at 25% which was incorrect. That's what it said under my financial tab, and that's what I posted about here:
http://www.istockphoto.com/forum_messages.php?threadid=349213&messageid=6784685

I wish I had saved the number of that file I was referring to.

eta: For example, file # 17283448 sold just after midnight 22/23 and netted me $2 for a medium, when a small Thanksgiving (12/22) morning netted $5.60.

eta: Here's another: 10018657

I'd have more, but they've all sold since then and I can't find them, since I'm just stepping backwards in my_uploads.

(Edited on 2013-01-04 05:36:58 by sjlocke)
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Thu Jan 3, 2013 12:11PM
We'll get BI to review everything.
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Thu Jan 3, 2013 8:22PM
Posted By cmannphoto:

^ My email was missing 2 files that where downloaded in the middle of this error.

Sent the list to CR, and have not heard back ticket # 1319767

same as you, my ticket is # 1319961
mxtama
Member is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Wed Jan 9, 2013 1:12PM

Hi,


I have been patiently waiting for an update on the issue that occured 11/22-23, but as of yet I haven't received an email with the corrected royalties. After reviewing my downloads for these days, I have determined that I was definitely effected by this error.  Are you still reviewing this issue, or should I open a support ticket?


 
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Jan 9, 2013 1:37PM

Posted By mxtama:

Hi,


I have been patiently waiting for an update on the issue that occured 11/22-23, but as of yet I haven't received an email with the corrected royalties. After reviewing my downloads for these days, I have determined that I was definitely effected by this error.  Are you still reviewing this issue, or should I open a support ticket?


 

We are still in report phase right now. We will have something pushed in the new few weeks that will address the royalty issue that occurred on the 22/23 of November.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Jan 24, 2013 2:41PM

It has been 2 weeks since the last news that HQ was in the "report phase".


Anything new in regards to when this will be resolved?
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Fri Jan 25, 2013 4:39AM

Posted By cmannphoto:

It has been 2 weeks since the last news that HQ was in the "report phase".


Anything new in regards to when this will be resolved?

I see the manual adjustments made to your account. If there is a discrepancy you need looked at please do contact Contributor Relations. At this point we should have all the payments updated. I'll check with HQ in the morning but it's my understanding we should be clear of it.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Fri Jan 25, 2013 5:47AM
I did send in a Support Ticket ID: 1319767‏, I got a response on Jan 4th saying the original email and amounts were incorrect and nothing since.
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sun Jan 27, 2013 6:23AM

Posted By cmannphoto:
I did send in a Support Ticket ID: 1319767?, I got a response on Jan 4th saying the original email and amounts were incorrect and nothing since.

Alright, I'll check into that. Do me the favor of sending me a site mail with your calculations.

(Edited on 2013-01-27 06:28:15 by Lobo)
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Sun Jan 27, 2013 9:16AM

Posted By oldladybird:
We'll get BI to review everything.


I don't have a list of my numbers since I sold several dozen and received no correction payment, except for one EL.
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Mon Feb 4, 2013 2:58PM
Still no payment, and my previous support ticket has disappeared.
benjikat
Member is a Silver contributor and has 1,250 - 4,999 Video downloadsMember has had a File Of The Week
Posted Mon Feb 4, 2013 3:04PM
I had a reasonable resolution of this Nov'12 issue, but have yet to receive a satisfactory one re. the under payment in Jan'12
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Tue Feb 5, 2013 10:44AM

Posted By sjlocke:
Still no payment, and my previous support ticket has disappeared.

Sean, this isn't true. I can see all the payments for those two days on your account. The total adjustment for Dec 20 was a difference of $273.33 on the 21st the difference in royalties equalled $51.63. That would make it a grand total of $326.26 for both days. For clarity the first adjustment was for regular downloads, the second was for the EL you received during the 20 hour period in which the bug was still occurring.

So if it's an issue of the amounts not being what you expected rather than you not getting your payment I would be happy to better understand what you are talking about. Saying you didn't get your payment isn't factual so let me know what is up.
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Tue Feb 5, 2013 2:24PM
You're saying that two payments were put into my account, one $273.33 and $51.63? I only received an email about the $51.63. Never anything more. Without notification, I have no way of noticing if something was put into my account balance. My CSV file for December shows an admin adjustment of $664.46, but I cannot break it down by days so I wouldn't know if it was deposited.

So, if you have checked and found that the amount was entered despite my not receiving an email, I will consider it closed.
StanRohrer
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Tue Feb 5, 2013 7:35PM
Another example of contributors needing access to a ledger accounting page with line entries for every account transaction. There are multiple issues here: 1) the adjustments getting lumped together as an unknown entity, 2) the dates of adjustments and what they were for, 3) retractions previously made on previous erroneous adjustments, 4) the original payouts that were wrong, 5) Emails are not exactly a highly recognized accounting record. Can we get a ledger accounting page please?
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Tue Feb 5, 2013 7:42PM
Any news on my 2 missing enteries from the original e-mail?
mxtama
Member is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Wed Feb 6, 2013 1:29PM

Sorry, I am confused.  Is this still being worked on? I haven't received any emails yet and I know that I had sales during that period of time that were paid at 25% instead of 40.   The reply I got from support a couple of weeks ago stated that they are still working on it.


thanks
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Feb 6, 2013 2:09PM
Okay, so for everyone in here who didn't receive and email I want to send me the ticket ID for the last support ticket you opened on this issue. Site Mail. Please make it brief as I wont be able to respond to anything you post in the site mail until I have reviewed your tickets.

If you have already sent me this site mail at one point, too bad. I need it again. I get an incredibly high volume of site mail and you know how awesome the site mail feature is.

SUBJECT LINE: RP - TICKET ID

We are going to finish this up and move on.

Thanks.
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