BM Investigation

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MoreISO
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Posted Thu Nov 29, 2012 11:48AM

Any official news about the BM investigation of the last weeks? 


(Edited to add the following iStock words.)


Here is the answer I got from the CR 10 days ago when I've been asking if the BM is broken:

----
Hi Giorgio, 

Thank you very much for your message and sorry for the delay in our response.

Our team is looking into this issue as it is a high priority. An update will be released in the forms shortly. 

Please let us know if you have any other questions.

Sincerely,

Contributor Relations 
--- 


Here is what an admin wrote in the forum last week:
The issue is still being actively explored and yes, there is definitely something wrong. Once we get more information, we should be able to provide an update. 
--- 


(Edited on 2012-11-30 01:06:50 by gioadventures)
shank_ali
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Nov 29, 2012 12:01PM
Posted By gioadventures:
Any official news about the BM investigation of the last weeks? 


Should be in the up and coming news letter me thinks.
fotoVoyager
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Posted Thu Nov 29, 2012 12:05PM

Posted By shank_ali:
Posted By gioadventures:
Any official news about the BM investigation of the last weeks? 


Should be in the up and coming news letter me thinks.


That's why we love you Shank, you're an eternal optimist.
Lobo
Posted Thu Nov 29, 2012 12:08PM

Posted By gioadventures:
Any official news about the BM investigation of the last weeks? 

Well, generally speaking there is no perfect BM for everyone. What a contributor sees and what new buyers, or legacy buyers, occasional buyers, power buyer and all the types in and around will see in Best Match will not be the same. There is no easy way to provide a blanket search for all so it becomes very difficult to please everyone.

So as the warlocks of BM continue to make adjustments we will always have people feeling left out of the mix. We will also have a number of contributors with similar search results THAT ARE ENTIRELY different from what the segments of the buyer community are in. It's all rocket surgery to me, but I can appreciate everyone wants to hear if it's staying this way forever.

It wont. It never does. So rather than point out all the ways you are seeing BM on your personal account consider the fact you are probably not seeing anything close to what the buyers are. And to be clear, I'm responding to gioadventures but I'm talking to everyone.

So, BM is where it is intended to be right now at this exact moment. It could change soon but it might not until later.

(Edited on 2012-11-29 12:09:23 by Lobo)
sjlocke
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Posted Thu Nov 29, 2012 12:13PM
I think the OP was referring to this:

Posted By oldladybird:
The issue is still being actively explored and yes, there is definitely something wrong. Once we get more information, we should be able to provide an update.


http://www.istockphoto.com/forum_messages.php?threadid=349023&messageid=6784001
MoreISO
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Posted Thu Nov 29, 2012 12:16PM
Thanks Lobo for the canned answer. But it looks the BM has real problems, as admitted by an admin last week.

So it is obvious that we are expecting some official words instead of that nice & shiny canned response.
jjneff
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Posted Thu Nov 29, 2012 12:18PM
It is iStock that said "there is definitely something wrong"
shank_ali
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Nov 29, 2012 12:19PM

#cough# the BM is broke !


If that is where it's intended to be right now then my work is heading in the same direction as the Titanic...
johnnyscriv
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Posted Thu Nov 29, 2012 12:32PM
Yep, make you right there. No rocket science to it...



Posted By sjlocke:
I think the OP was referring to this:






Posted By oldladybird:
The issue is still being actively explored and yes, there is definitely something wrong. Once we get more information, we should be able to provide an update.




http://www.istockphoto.com/forum_messages.php?threadid=349023&messageid=6784001


(Edited on 2012-11-29 12:32:51 by johnnyscriv)
Juanmonino
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsExclusive
Posted Thu Nov 29, 2012 12:45PM
Thank you for your honest response, If this situation of total income/sales plummet is what IS intend, I will act then accordingly. Thank you again, now I know where I am.

(Edited on 2012-11-29 12:46:02 by Juanmonino)

(Edited on 2012-11-29 12:46:24 by Juanmonino)
damircudic
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Posted Thu Nov 29, 2012 12:50PM
Lobo, we've been told that BM is not working fine and it's under investigation. Question was is there news about that. we know well that BM changes from time to time. 
DavidCallan
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Posted Thu Nov 29, 2012 1:15PM
I'm not sure what everyone means by a misfiring best match but I know this much: since the change, the vast (read 85 %) of my file downloads have been of files that I have JUST uploaded. I've deduced, much like pavlovs dog, that new files are best matching. Hence I've been uploading, hence the new files have continued to download. There's a lesson in there somewhere.
mlwinphotoCLOSED
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Thu Nov 29, 2012 1:23PM
Posted By DavidCallan:
I'm not sure what everyone means by a misfiring best match but I know this much: since the change, the vast (read 85 %) of my file downloads have been of files that I have JUST uploaded. I've deduced, much like pavlovs dog, that new files are best matching. Hence I've been uploading, hence the new files have continued to download. There's a lesson in there somewhere.

Same here.  Wasn't there a period of time not too long ago where new files got buried in the search and everyone was complaining?  It's good to see them getting some increased exposure.  This whole search thing is a never ending roller coaster by design.
vkbhat
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Posted Thu Nov 29, 2012 1:29PM
I am concerned for the E+ files not getting fair share in the searches like before? I added my best files to E+ based on IS recommendation and now they lost favor in BM. If this is the new norm, I will have to seriously think before adding files to E+.
multifocus
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Posted Thu Nov 29, 2012 1:30PM
The problem is their's no variety. We can already search by age.  I want BM to be intelligent.  This isn't good for me as a contributor sure but as a buyer also.


For me the BM is especially poor when searching video.  Not sure if it's the same for everyone of course but it's not right here.

(Edited on 2012-11-29 13:34:05 by multifocus)
DavidCallan
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Nov 29, 2012 1:33PM

Posted By vkbhat:
I am concerned for the E+ files not getting fair share in the searches like before? I added my best files to E+ based on IS recommendation and now they lost favor in BM. If this is the new norm, I will have to seriously think before adding files to E+.

I know what you mean, and I sympathise. I'm in the same boat. But the solution is to upload new files while that is what BM demands. The day will come again when E+ is back in favour.
Zocha_K
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Thu Nov 29, 2012 1:55PM

Are we (IS) couldn't offer better to customers? Is that really the "best"?


Bunches of same motive with small changes.... And BM looks more like File Age search...
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Thu Nov 29, 2012 1:59PM
Just curious... what kind of answer do people here expect from iStock? 

"Yes, we fixed it. Now you will make more money"
MoreISO
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Posted Thu Nov 29, 2012 2:02PM
Posted By anchev:
Just curious... what kind of answer do people here expect from iStock? 

"Yes, we fixed it. Now you will make more money"

Every answer will be good. But if they promised an answer, we deserve an answer.

If the BM is "fine" and this is the strategy of iStock, we have to know it, because iStock is our agent and we deserve to know what our agent want to make with our images.

 
Zocha_K
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Thu Nov 29, 2012 2:05PM
Posted By anchev:
Just curious... what kind of answer do people here expect from iStock? 

"Yes, we fixed it. Now you will make more money"


I think we actually don't expect an answer, but do something.
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