BM Investigation

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IvanJekic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Wed Dec 5, 2012 6:58AM

^^ Totally agree with you guys, I wrote my post based on the "facts" that were presented here. Istock representative (Lobo) said several times here that BM wouldn't be good for everyone and acted like nothing was wrong! Even though that was conflicting with what Oldladybird said, but that made this mess just worse.


So WE assume that BM is broken, not Istock - maybe BM is functioning satisfactory to their own standards. Just don't expect any of them to come out and say that something is very bad. They have been arrogant and incapable of making quick fixes way too long.

IF BM is indeed broken, their work towards fixing it is a joke. If they couldn't fix zoom & views for 3 months imagine the time they would need for BM. Few years maybe? Dhhh...
Difydave
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Wed Dec 5, 2012 7:18AM
Posted By georgeclerk:

Posted By gioadventures:


Posted By oldladybird:
UPDATE: After much discussion and review, we have switched things up and customers should see a much more balanced set of search results.



^^^They already said, things are fine, now. At least, BM is what iStock wants.


Sorry, I just can't believe that BM is working correctly in anybody's eyes.  Just tried a search for Spain Landmark and the overwhelming majority of the first 400 results have zero downloads.

I get the fact that BM search results are different for different people, but to present results like that to _any_ potential customer - when there is such rich quality of images for 'Spain landmark' available - does not make sense.  I can't believe it is being done on purpose.

I agree, as it is it makes no sense, and I can't see it being intentional either. If it really is as they want it then I wonder what the future is here for a lot of us as exclusives. Personally at the moment I'm not seeing anything like the downloads I need to make this viable for me long term.
ilbusca
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerExclusive iStockphoto Audio ArtistMember has had a submission accepted to the Designer Spotlight
Posted Wed Dec 5, 2012 7:29AM
Sarcasm.
fstop123
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveRecognizing those who reach the 100,000 download mark
Posted Wed Dec 5, 2012 8:01AM
Not sure about how they want the best match to shake up but I do see that sometimes when you search, BM shows you File Age instead of BM.  I must select Downloads and then go back to BM to actually get the present BM.  Even that does not work all the time.
SWKrullImaging
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Wed Dec 5, 2012 8:23AM
Just looking at my own port in BM, it is obvious that there is a deliberate bias against # of downloads.  I have two or so pages of just new files, which show some weighting for recent downloads, followed by a bunch of files from the last few months with pretty much no downloads.  After that there is a bunch of my older flames files, some of which have been downloaded recently.  So that shows that the recent downloads weighting is offset by some sort of # of downloads punishment in the BM.  I have found that my # of sales has been very adversely affected by this sort of configuration in the past.  Very strange looking BM.
AlpamayoPhoto
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Wed Dec 5, 2012 10:01AM
Posted By IvanJekic:

IF BM is indeed broken, their work towards fixing it is a joke. If they couldn't fix zoom & views for 3 months imagine the time they would need for BM. Few years maybe? Dhhh...

Question is if iStock is even considering to bring back Zoom feature. Getty has no Zoom function ...
fotoVoyager
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Wed Dec 5, 2012 10:12AM
It's been stated several times that zoom is being worked on and is on its way back.
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Dec 5, 2012 10:13AM

Posted By zorani:
Posted By IvanJekic:

IF BM is indeed broken, their work towards fixing it is a joke. If they couldn't fix zoom & views for 3 months imagine the time they would need for BM. Few years maybe? Dhhh...

Question is if iStock is even considering to bring back Zoom feature. Getty has no Zoom function ...


Getty also allows you to download unwatermarked large comps, when signed in, as a benefit of the higher price point there, if I'm not mistaken.
Juanmonino
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Wed Dec 5, 2012 10:40AM
It is obvious that for any reason they want to keep the bm the way it is. Lobo said the truth as I anticipated.
Therefore there are very few options, one option is to upload like a crazy robot since only new files show up when two or more keywords are selected in the search. We can also pray, use talisman, talk to a psyquic (take it seriously, a psyquic told me in august that in september an event was going to affect my income seriously, I laughed big time, but now Im crying). We can also insist in the forums until they see the light and act according logic and common sense. Briving the person in charge is out of question since we dont even know who she/he is. Unfortunatelly we are powerless in this situation. The positive thing here is that now I know who I am dealing with and I will act in the future accordinly, I will not put all my eggs just in stock photography but in other areas of the business.
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Wed Dec 5, 2012 1:47PM

Hey Everyone, please know that we are still looking at this. And quite seriously.


I know it's frustrating and we certainly appreciate that.


As soon as we have something to share publicly, we will. 
LauriPatterson
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Wed Dec 5, 2012 1:53PM
sorry..... but frustrating is not the right word for this!
synthetick
Member is a contributor and has less than 250 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Dec 5, 2012 2:00PM

Thank you! Thank you! Please make this a priority, the search results are so awful, and it has been going on way too long!


(I just did a video-only search for Growth + Nature and only 4 of the first 200 files had had any DL's, and only 6 of them were older than file number 2059xxxx. Many were not very relevant to the keywords (eg. a spaceship). Got the same results when loged in and logged out.)
Juanmonino
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveAwarded to fabulous photographers with more than 100,000 downloads
Posted Wed Dec 5, 2012 2:11PM

Posted By LauriPatterson:
sorry..... but frustrating is not the right word for this!


the right word is "we are desperate". Its good to know they are working on it. A light at the end of the tunnel.
Gizmo
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Dec 5, 2012 2:13PM
We heard that "we are still looking at this" really to many times in last few years
konradlew
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Dec 5, 2012 2:43PM
Posted By Juanmonino:


Posted By LauriPatterson:
sorry..... but frustrating is not the right word for this!



the right word is "we are desperate". Its good to know they are working on it. A light at the end of the tunnel.

Let's hope it is not truck in the wrong lane.
funky-data
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Wed Dec 5, 2012 2:50PM
Please, please fix this. Files with good potential, with a chance to take off, are dying.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Dec 5, 2012 7:41PM
I've open a new thread for us all to discuss BM. I've been provided some feedback from the Search Team for everyone to peruse in the initial post. Thank you for your comments:

BM Discussion: Dec 5, 2012
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