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sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Tue Dec 4, 2012 1:26PM

Posted By vesperstock:
Simply holding istock to the same standards they hold us to on everything from release forms to technical quality isn't "retaliation" for anything. And it's really easy for istock to simply deduct any overpayments from our accounts here. I'd be quite happy for accounting to do that.


You're not holding them to anything. In not just simply returning it, you're lowering your standards of service to theirs.
fotoVoyager
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Tue Dec 4, 2012 1:31PM
I'm happy to return it, I'm just not happy to lose money doing it.
Ju-Lee
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsMember has had a submission accepted to the Designer Spotlight
Posted Tue Dec 4, 2012 1:44PM
I made a withdraw of my istock payment to my bank account before a saw it was double. I issue one of them after seeing the notice email. What is gonna happens to my withdraw to my bank account ? Are they going to transfer the right amount ?
Ju-Lee
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsMember has had a submission accepted to the Designer Spotlight
Posted Tue Dec 4, 2012 1:44PM
I withdraw them both !
Madzia71
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Dec 4, 2012 1:49PM
Posted By fotoVoyager:
I'm happy to return it, I'm just not happy to lose money doing it.


I returned too, at once yesterday, but now I think that I'm not honest, but stupid. I should have kept the money in account the next "Refund for a Puchase". By the way, Sljocke, the last week refund thread is locked too, so, I can not take advantage of your advice to post there. It seems to be uncomfortable topic for IS, although quite different than in the previous thread. I did not ask for Purchases at all, only for acceptable return term. Rather than answer, Stock shut my mouth. That was not polite...


And about the duplicate payments. I asked Janet about the return account, which is correct. Janed answered: Either is fine.


No, Janet, you mislead contributors. There IS NOT the paypal account accounting@gettyimages.com.


I returned to the accounting@istockphoto.com


 
Difydave
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Tue Dec 4, 2012 1:51PM
Posted By mightyisland:

If you got a duplicate, just go to Paypal and use the "refund" link on the payment. It isn't hard.

(Edited on 2012-12-04 13:08:14 by sjlocke)


I've tried this, but PP is telling me there is not enough funds in my balance to refund it (there is twice the amount needed in there to refund it) and it wants to use my banbk account as a source of payment.


That's exactly what happened in my case. Unfortunately I didn't read it properly and clicked the refund through. Gave me a load of grief, so be careful.


I still want to know what is going to be done about the amount it actually cost me in the exchange process. If I click a link that says it's going to take the money for the refund from my linked account that's one thing and it's my problem. Me having to refund a greater amount than that paid because of Paypal's exchange rate is quite another. It's iStock's error and I really do expect them to reimburse me. I asked about this last night via email, and in the forums. You've had your refund, or at least you will when the echeque clears. Can we please have an answer on this. Ignoring it is not going to make it go away. It is a reasonable request.
vesperstock
Member is a contributor and has less than 250 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember has had a File Of The Week
Posted Tue Dec 4, 2012 2:51PM

Posted By sjlocke:
You're not holding them to anything. In not just simply returning it, you're lowering your standards of service to theirs.


But it's our birthday, precious! Gollum, gollum.
Andrew_Howe
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Tue Dec 4, 2012 3:55PM
/
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Posted By Difydave:

Posted By mightyisland:


If you got a duplicate, just go to Paypal and use the "refund" link on the payment. It isn't hard.

(Edited on 2012-12-04 13:08:14 by sjlocke)



I've tried this, but PP is telling me there is not enough funds in my balance to refund it (there is twice the amount needed in there to refund it) and it wants to use my banbk account as a source of payment.



That's exactly what happened in my case. Unfortunately I didn't read it properly and clicked the refund through. Gave me a load of grief, so be careful.


I still want to know what is going to be done about the amount it actually cost me in the exchange process. If I click a link that says it's going to take the money for the refund from my linked account that's one thing and it's my problem. Me having to refund a greater amount than that paid because of Paypal's exchange rate is quite another. It's iStock's error and I really do expect them to reimburse me. I asked about this last night via email, and in the forums. You've had your refund, or at least you will when the echeque clears. Can we please have an answer on this. Ignoring it is not going to make it go away. It is a reasonable request.

I got a reply from Janet McClelland stating we will be reimbursed for the exchange rate loss.
Difydave
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Tue Dec 4, 2012 4:04PM
Thanks Andrew. Nothing here yet, but I assume I'll be hearing from her.
mightyisland
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Wed Dec 5, 2012 1:13AM
Cheers Andrew.
Ju-Lee
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsMember has had a submission accepted to the Designer Spotlight
Posted Wed Dec 5, 2012 5:55AM
I transfer both to my bank account ( i was on my cell phone i didn't check if the payment was right) , then received the notice email. I used the refund link on the payment. Wow it was fast ! Faster than receiving my istock payment in my bank account ! so it's now my bank account that is - _ _ _ $  ! Super !
johnwoodcock
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloads
Posted Wed Dec 5, 2012 8:56AM

This is my experience of trying to issue a refund.


I tried to issue the refund,  only to be told there was not enough in my account to cover it ( there was, I had the amount IS sent plus about £1.20 already in there ) It said it would take money from my bank account to cover the unspecified amount that was needed to make up the balance. I cancelled the transaction at that point. The money is still in my PayPal account
Clearphoto
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Wed Dec 5, 2012 1:20PM
What happens if you keep the money and let Istock do the math from future sales until the balance is reached? That way you don't pay any charges for giving back the money. Of course, the way Istock is right now, maybe nobody can be spared to look after these accounts.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Dec 5, 2012 4:38PM
Alright folks. Allow me to clarify a few things:

Contributors will not be required to pay any transaction fees or the like due to this double payment.

If you prefer to hold on to the double payment then we will deduct from your future payments.

How to complete the refund via PayPal
Once logged into your paypal account, select ‘My recent activity’ find the payment from iStockphoto. Click on ‘details’. In the detail view you will see an option to ‘Issue a refund’. Select this option and confirm the refund. And email notification will be sent to accounting@istockphoto.com. In the event that you attempt to refund using accounting@gettyimages.com you can rest assured that will be fine as well.

We apologize for the confusion and any inconvenience this may have caused. If you have any additional questions or concerns please contact accounting@istockphoto.com
Madzia71
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Wed Dec 5, 2012 4:49PM
We just hope that the double payments will not be deducted from future payments of contributors who have already made return. Everything is possible here...
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Dec 5, 2012 4:53PM

Posted By Madzia71:
We just hope that the double payments will not be deducted from future payments of contributors who have already made return. Everything is possible here...

If you are seriously concerned about that please do contact the email I linked above.
This thread has been locked.
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