Refund for a Purchase

Displaying 1 to 4 of 4 matches.
Madzia71
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Dec 4, 2012 12:57PM
OK, we know, refunds happen. But 5 minutes ago I had purchased return for a photo bought August 19! Do I believe that for almost four months the buyer never used my photo? I do not believe it. And such a long term was not the first time. Should not make a credible term returns, for example7 days?
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Tue Dec 4, 2012 1:03PM
Here is last week's refund thread. Maybe you'd like to post in there.
shank_ali
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusiveMember has won a contest
Posted Tue Dec 4, 2012 1:06PM
Posted By Madzia71:
OK, we know, refunds happen. But 5 minutes ago I had purchased return for a photo bought August 19! Do I believe that for almost four months the buyer never used my photo? I do not believe it. And such a long term was not the first time. Should not make a credible term returns, for example7 days?

I had a refund from August given to the buyer only last week.The problem i see is thus:To Istockphoto is not a refund just a switching of credits.The matter would be different for the company if the buyer wanted a refund on a $1000 credit bundle !
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Tue Dec 4, 2012 1:09PM

Posted By sjlocke:
Here is last week's refund thread. Maybe you'd like to post in there.



That thread is locked, as is this, but here's the important part:


Posted By Lobo:
Folks. Refunds happen. For a number of reasons. Not everything that happens is a direct assault on the contributor base. Sometime buyers actually make the mistakes and are forced(due to budget restraints) to try and get a refund for files they may have mistakenly purchased. So let's all come to an understanding that we aren't living in a perfect world.

Fraud happens too. I appreciate that it might be the common mindset that it only happens here. Obviously, that isn't the case. We are actively engaged in Compliance and Enforcement and fraud prevention is a top priority. I should note it will continue to be a priority going forward. We are dealing with an ever evolving community of fraudsters out there which is why we have allocated a number or resources to address and resolve the issues as quickly as "internetly" possible. It takes communications with a number of parties before we can accommodate a site take down. So please understand it takes time.

So let it be known: Refunds are going to continue to happen when they are legitimately required. Opening a new thread to talk about your new refund isn't going to get much play in the forums anymore.

Thanks, folks.



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