File views

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wellesenterprises
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Sat Dec 8, 2012 11:50AM
I have photos which were approved 6 weeks ago and still have zero views. When I search for the photo using search terms from the photo itself, the photo is not one of the results. When I click on one of the keyword links on the file itself, it doesn't bring up the same file. In some cases it even returns zero matches. So, essentially, there is no way for a customer to find the file. As I said, 6 weeks after approval. This is the case with a few of my files.


 


This isn't a case of BM placement or anything like that; it's a case of NO placement. There is literally no way to find the photo using the search terms.


 


Can someone tell me what is going on? Thanks, Kate

(Edited on 2012-12-08 11:50:49 by wellesenterprises)

(Edited on 2012-12-08 11:54:32 by wellesenterprises)

(Edited on 2012-12-08 13:30:57 by kelvinjay)
ranplett
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a Design Of The WeekMask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesAwarded to fabulous photographers with more than 100,000 downloads
Posted Sat Dec 8, 2012 1:21PM
What is the file number? I doubt anyone can explain anything to you. Things are really wonky around here.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Sat Dec 8, 2012 1:30PM
Hi Kate,

There have been issues reported with views not registering for several months. This has been reported and confirmed in the bug thread. If you let us know the file number, we can take a look into it, but not having views stats does not necessarily mean that anything is particularly wrong with that file.

(Edited on 2012-12-08 13:36:57 by kelvinjay)
wellesenterprises
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Sat Dec 8, 2012 1:54PM
Thank you Kelvin, however as I said it is not simply a file view issue. The issue is primarily that when using search terms that are contained in the file, I am not able to find my file on iStock. So, for example, if I have a photo of an apple with a keyword "fruit", searching for images with a keyword of "fruit" does not pull up my image. Does this make sense? Here is one of the files in question:


21995167


Again, it is not simply that there are no views logged. It is also not possible to find the image using any of the keywords of the image, rendering it completely unsaleable on the site.

(Edited on 2012-12-08 13:54:23 by wellesenterprises)
wellesenterprises
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Sat Dec 8, 2012 2:01PM
OK so I am now able to find the file using certain keywords in the search window, but oddly enough clicking on some of the keywords in the file fail to bring up the same file. So, the plot thickens.
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