Live Chat

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lightfiction
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Sun Dec 9, 2012 4:20AM

There is live chat option at the top of the page.It is gray. I remeber that once some time ago it wasn't. Is the option disabled or maybe depends on the territory?


Sorry If I missed the iformation.


 


Regards,Bruno
cajoer
Member is a contributor and has less than 250 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Sun Dec 9, 2012 5:29AM
It's 5AM in Calgary, and it's sunday, so that's probably why. Don't know if they have people elsewhere in the world working with the Live Chat. There's been some complaints that the function is usually not available.
Lobo
This user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sun Dec 9, 2012 8:42AM

Posted By lightfiction:

There is live chat option at the top of the page.It is gray. I remeber that once some time ago it wasn't. Is the option disabled or maybe depends on the territory?


Sorry If I missed the iformation.


 


Regards,Bruno

Client Services activates that feature when they are able to accommodate resources for it. It's a buyer support feature that has raised the ire of the contributor base a number of times. There are two specific issues that come up regularly:

1 - It's never available.

- That isn't true. It is available when we can field the contacts. It might not the most leveraged feature in the Client Services tool box but it serves its purpose when it is rolling.

2 - It seems to effect page loads

- I'm sure there is some page load related stuff going. In my experience the page load delays are typically most obvious when there are other site speed issues. When the site is operating as intended I don't reckon anyone really notices anything.

If you'd like to participate in showing your displeasure with the feature or if you want to make fun of it you can join these folks:

Here you go
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