Help please - no white backgrounds?

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toots77
Member is a contributor and has less than 250 Illustration downloads
Posted Wed Dec 12, 2012 4:33AM

I just got a 'can resubmit' rejection on 2 images for having a white background on a vector image. I don't understand this as I have several other images accepted with a white background.


The rejection says:


Please remove the white shape from behind your illustration. Adding backgrounds limits a client's ability to place the illustration onto different colored backgrounds.

In addition, please note we do not accept files with unfilled/unstroked objects in backgrounds as they cause clients problems when editing and/or importing files into different programs.


Anyone else had this rejection? Have I really got to take off the white background from now on?
diane555
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Dec 12, 2012 5:27AM
That rejection reason has been around for a while now. The ones that were accepted might have been missed or were uploaded before we made the change.  Inspectors are human miss things sometimes. However, we now ask that you don't use white shapes behind your drawings.
toots77
Member is a contributor and has less than 250 Illustration downloads
Posted Wed Dec 12, 2012 5:35AM
Thanks for the reply diane, ok no white backgrounds from now on. Still don't understand why though, it's easy to take off the white background on a vector image, and the jpg file automatically puts on a white background anyway and that's the hardest one to change. Just seems weird to me.
diane555
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Dec 12, 2012 6:14AM

The jpg is not an issue. It will always have the white background. We are only talking about the eps file. Some buyers want to drop the eps file directly into their programs and they may not want white backgorunds.


It's easy to remove if you are familiar with eps files. Some buyers are not as experienced using eps files.
bortonia
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Posted Wed Dec 12, 2012 10:09AM
Yes, if you're submitting an isolated object, you shouldn't be adding a shape in behind it. It's one of the biggest things that clients complain about: When they purchase an isolated shape, they expect to be able to place it onto any colored background. If you're adding a white shape then clients can't do this. So please make sure you're leaving your isolated objects fully isolated!
toots77
Member is a contributor and has less than 250 Illustration downloads
Posted Thu Dec 13, 2012 7:44AM
Thank you for the explanations diane and bortonia. I have now deleted my uploads waiting review and re-uploaded with no white background on the images.
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