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Displaying 161 to 178 of 178 matches.
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Flash ArtistExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Thu Jan 3, 2013 3:04PM
Just got 9 in a row:
This is in reference to the file downloaded on December 13 in the amount of $3.16.


They downloaded 13 (same series), and decided to "return" 9.

(Edited on 2013-01-03 15:24:05 by sjlocke)
gillian08
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Thu Jan 3, 2013 5:06PM
Posted By vesperstock:



Posted By iStockLawyer:
Most often it is for the reasons that have been brought up in the recent forum threads – an agency customer decides to go another direction, the customer buys a larger file size, someone downloaded the wrong file.









I don't see how iStock can justify refunds for customers who "decide to go another direction". Firstly, no fitness for purpose is implied here. It specifically says that in the terms and conditions of the license. Plus, it's Royalty Free—not Rights Managed—which means it was never intended for just one use. Secondly, if they'd shot something themselves instead of using stock, they'd still have to pay for that shoot. Thirdly, the costs of trying different approaches should be borne by the end client, not by the creatives who use our work and not by us. If a client needs a selection of ideas and can't afford to pay, that's understandable but they should be using watermarked comps.

(Edited on 2012-12-22 08:40:22 by vesperstock)


actually whenever I've been involved in marketing mock ups they just use the watermarked image off the site to see if it fits. they don't bother paying and downloading real files. They already tried the file in a mock up, so if they change their mind later after purchase it's too late. No refund!!

(Edited on 2013-01-03 17:07:23 by gillian08)

(Edited on 2013-01-03 17:08:10 by gillian08)
gillian08
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Thu Jan 3, 2013 5:13PM
I'm not so sure about the "real time" thing either. At other sites I can see my downloads and sales, but here it's often 2 days behind.
vesperstock
Member is a contributor and has less than 250 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember has had a File Of The Week
Posted Fri Jan 4, 2013 8:20AM

Posted By 4x6:
A 14 day refund policy is really just not realistic, that is probably why iStock is not sticking to it. A project can take weeks if not several months to finalize...

If a project takes this long, then I'd suggest microstock imagery is not the best fit. While someone is billing a client over weeks or months, that client may as well pay a little more to commission something specific and have it shot/created just for them. Regardless of how long it takes to complete a project, the intent of Royalty Free stock imagery is very clearly not to fulfill specific project briefs.

The license is absolutely clear: "THE CONTENT IS PROVIDED “AS IS” WITHOUT REPESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. ISTOCKPHOTO DOES NOT REPRESENT OR WARRANT THAT THE CONTENT WILL MEET YOUR REQUIREMENTS"

(Edited on 2013-01-04 08:22:25 by vesperstock)
SemmickPhotoCLOSED
Member is a contributor and has less than 250 Photo downloads
Posted Fri Jan 4, 2013 10:24AM
Its talking to deaf ears
kickers
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerMember has had a submission accepted to the Designer Spotlight
Posted Fri Jan 4, 2013 11:17AM
That scenario with the downloading of own content with stolen credits is most likely a very rarely happening one.
Your software, your webmasters and your money people should really not use "customer service" as an excuse for not being able to stop a few people from doing that.

14 days is a joke. 4 of 5 refunds I "receive" are older than two months which is 4 times as long as what you name "usual". Be reasonable *or* honest.

(Edited on 2013-01-04 11:20:46 by kickers)
2HotBrazil
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Fri Jan 4, 2013 1:28PM
It would nice if an admin could answer why the refund email includes all possible reasons. Could istock not give us a specific reason for the refund like fraud, or customer decided to return the file, etc. This kitchen sink approach doesn't foster trust between stock and the contributor, but does the exacty opposite. In my mind, when i see a whole list of possibilities it makes me think they are trying to hide something.
sshaw75
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Sun Jan 6, 2013 11:53AM
Oh look 2 more car editorial shots refunded again today.  I Love refunds. 
cajoer
Member is a contributor and has less than 250 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Fri Mar 22, 2013 9:43AM
Why isn't iStock using Verified by Visa and Mastercard Securecode?
DavidCallan
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sat Mar 23, 2013 2:30PM
A $60+ refund from Getty today, well over 14 days since it was credited. Something needs to be done, and a new policy drawn up because this is disheartening & destructive
phototropic
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Sat Mar 23, 2013 2:53PM
I've just had a $68 refund for a Getty download too... interesting that this has happened including confirmation that customer has destroyed the file etc., on a Saturday...

(Edited on 2013-03-23 14:53:48 by phototropic)
gaffera
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Sat Mar 23, 2013 2:55PM
Here  $99 refund for GI today
Mirkic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a Gold contributor and has 5,000 - 12,499 Audio downloadsMember has had a File Of The Week.
Posted Sat Mar 23, 2013 3:10PM
2 video refunds today? What's up???
vkbhat
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Sat Mar 23, 2013 4:09PM
Same here. I too had a GI refund for $67. It was my e+ file but the email said it was Vetta/Agency. This refund is putting my balance negative. Something seriously needs to be done to address refund issue.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Mar 23, 2013 5:18PM
Regarding GI refunds this month:


Posted By Lobo:
Due to the complications we had with the new system for pushing the GI sales to iStockphoto contributor accounts last month we only pushed the sales. We didn't push ANY of the refunds. So this month we are seeing a two months worth of refunds. It's essentially a refund catch up.

Next month should be smooth sailing with the sales figures and the refunds happening per the appropriate month.

Apologies for the confusion, folks.
erlucho
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsExclusiveMember has had a File Of The WeekPunctum Award Winner: Member has a file that has won a Punctum
Posted Sat Mar 23, 2013 5:27PM
Here $59.61 for GI E+
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Mar 23, 2013 6:15PM
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Mar 23, 2013 6:16PM
I'm going to lock this thread up and grab iStocklawyers post and put it somewhere I can keep it visible.
This thread has been locked.
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