returns? File not as represented

Displaying 1 to 10 of 10 matches.
TanyaTC
Posted Thu Jan 3, 2013 4:15AM
I have just downloaded an image said to be "isolated" - but not only is there no path (it's a photoshop file) - it's been re-interpolated to a considerably higher resolution than its original (and I didn't even purchase the highest resolution available for sale) So the edges are very poorly resolved.  Sadly, this file is not suitable for my work, I would like to know how I can either return it, or post a comment to warn other potential purchasers?
kelvinjay
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Posted Thu Jan 3, 2013 4:30AM
Hi,

The word "Isolated" itself does not mean a clipping path is included, if you definitely need a clipping path, it is often stated in the image description box whether the file includes one. Also, iStock doesn't allow uprezzing of files, so you shouldn't see anything that has been blown up beyond the 100% resolution.

If you need to request a refund, you can easily do so by opening a support ticket.

They are generally very helpful and accommodating.

http://www.istockphoto.com/contact_ticket.php

ETA: I believe that clipping paths are only included in files of size Large and above.

(Edited on 2013-01-03 04:39:08 by kelvinjay)
slobo
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Posted Thu Jan 3, 2013 12:34PM
Posted By TanyaTC:
I have just downloaded an image said to be "isolated" - but not only is there no path (it's a photoshop file) - it's been re-interpolated to a considerably higher resolution than its original (and I didn't even purchase the highest resolution available for sale) So the edges are very poorly resolved.  Sadly, this file is not suitable for my work, I would like to know how I can either return it, or post a comment to warn other potential purchasers?


As kelvinjay said you can ask and get a refund. But I am curious about couple of things you stated.


- It is a photoshop file - was that a vector file or maybe illustration? We can only upload images in JPG format.
- It's been re-interpolated- did you do this? It is strictly forbidden for us contributors to upsize images.
PaCondryx
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Thu Jan 3, 2013 12:50PM
vector only
Posted By slobo:

Posted By TanyaTC:
I have just downloaded an image said to be "isolated" - but not only is there no path (it's a photoshop file) - it's been re-interpolated to a considerably higher resolution than its original (and I didn't even purchase the highest resolution available for sale) So the edges are very poorly resolved.  Sadly, this file is not suitable for my work, I would like to know how I can either return it, or post a comment to warn other potential purchasers?



As kelvinjay said you can ask and get a refund. But I am curious about couple of things you stated.


- It is a photoshop file - was that a vector file or maybe illustration? We can only upload images in JPG format.
- It's been re-interpolated- did you do this? It is strictly forbidden for us contributors to upsize images.

Vectors are Eps, not Psd (unless it was added as an extra in the optional zip), but anyway they cannot be downloaded in different sizes/resolutions.
TanyaTC
Posted Sat Jan 5, 2013 6:49AM

Thank you kevinjay, thank you all,


(it is not a vector image, I wish it was! LOL!) 


I will file a request for a refund, because it is visually apparent to me (and I think anyone seeing it would agree) that, the image at the dpi I purchased, has been reinterpolated from a considerably smaller original resolution. Maybe it was just mis-filed/labeled, but the project is done now using another image...


Thank you all again, with kindest regards,


Tanya
TheRealDarlaCLOSED
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Posted Sat Jan 5, 2013 8:06AM

The imagres don't come in different dpi's.  They come in different numbers of pixels across. 


 
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Sat Jan 5, 2013 8:19AM

^ yes they do, some people have posted that they got their DL in 72 dpi when they thougth they where getting 300 dpi


 
PaCondryx
Member is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Sat Jan 5, 2013 8:33AM
Posted By cmannphoto:

^ yes they do, some people have posted that they got their DL in 72 dpi when they thougth they where getting 300 dpi


 

But Even if the image is in 72dpi, you can easly convert it in the corresponding 300dpi size without loosing quality, you just need to make sure to UNcheck the "resample image" option in the photoshop image size box.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Sat Jan 5, 2013 8:35AM

^I can and many others but there have been a few buyers that had issues doing so.


 
sjlocke
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Posted Sat Jan 5, 2013 8:46AM
it is visually apparent to me (and I think anyone seeing it would agree) that, the image at the dpi I purchased, has been reinterpolated from a considerably smaller original resolution


Perhaps you mistakenly re-sized it. As mentioned, inspectors are very good at not allowing upsized images here. DPI is irrelevant when viewing an image on screen.

Maybe it was just mis-filed/labeled,


For future reference, as mentioned, "isolated" does not indicate a clipping path. Actually, I would not assume any image here has a clipping path, unless it is very clearly stated in the description, and then only the largest size.

(Edited on 2013-01-05 08:48:07 by sjlocke)
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