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Changes in the way we communicate

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alanphillips
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Posted Fri Jan 11, 2013 4:03PM
At least we are getting some communication from admins that we never knew existed (and posts from contributors that, as far as I am aware, rarely if ever post in these fora).  Yes, clearly some monumental changes in communication, but not the changes we would like to see, or were expecting.
zoranm
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Posted Sat Jan 12, 2013 12:59AM
Ok, shall somebody talk with us ?
shank_ali
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Posted Sat Jan 12, 2013 1:16AM

With this weeks discussion on Microstock and Google it's plainly obvious someone needs to tell the contributor base about such deals.


If you mentioned 12 months ago that .."Getty brokers deal with Microstock and Google" the reaction would be so much more posative even if that would change when they saw the nuts and bolts of such a deal !


This week has only proved how poor the communication is between Getty and Istock contributors....
StanRohrer
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Posted Sat Jan 12, 2013 4:51PM
We get it, you guys are mad. And reading the forums for the past year has made it clear that some of you think we are lazy, incompetent, greedy or uncaring. Rebecca Rockafellar

Uhm, where is she? She must not care about her conrtibutors - again.
dblight
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Posted Sun Jan 13, 2013 9:18AM
For the past year, I come in once a while when i am feeling down at work (non photography related full time work), it never fails to diminish my own work problem when I continue to see how contributors are still suffering for such a long time in one of the top company in its own industry, i m sure a psychological scare is forming, especially when contributors can no longer rely on Istock to provide a sustainable income/lifestyle.
kickers
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Posted Sun Jan 13, 2013 3:47PM
I wish I was so optimistic like most of you people around in these hot threads at the moment. I gave up believing Istock would care about our opinions and our issues a very very very long time ago.

And asking for answers that I know we, the people who run this place, deserve, while knowing that the asked guys just do nothing but wait and see how many contributors still keep supplying them with content (=cash) would only make me angry, so I do *not* aks for answers anymore.

It's like calling my 11yo daughter for dinner. We know she hears us through her door while her CD keeps playing. After calling for her for the fifth time I feel my pulse raising and all I can do to avoid a crash is just stop calling for her. We put her empty plate back into the drawer and start dinner without her.

Good luck to you!

(Edited on 2013-01-13 15:50:44 by kickers)
StanRohrer
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Posted Sun Jan 13, 2013 7:48PM
Ever since Getty purchased iStock from Bruce and friends, iStock has been a business organization and not the previous grass roots crowd-sourced format that originally made it so powerful. Unfortunately the suits at Getty may never understand this. The iStock organization has lost it's power in the microstock world because the management has lost touch with the grass roots organization. Rebecca may never understand this. To wit, it took Rebecca a year to read the forums and finally decide to come for a visit. Bruce was active almost every day. Rebecca stated her piece and had a few follow-on comments. In the long threads of comments and complaints we told her the things we wanted her to hear. But I don't recall much interaction with Rebecca and the crowd. Yes, some of the other iStock people were sent in but they came in giving me a feeling of management stating their case and sent to calm the masses, instead of listening to fix problems. There are a few management listeners that are starting to take root with daily interactions - Thanks! Best Match is one such "we are in control" to later decide "maybe it does need some fixing". Would that other topics be open to reconsideration through interaction with the forum clients.

Bruce often came to the forums with iStock thoughts and concerns for review. Sure, he was the desk that had to make a decision in the end. But, he also asked for input and thoughts. He would also tell us why he could not make a given decision based on the way the business was being run. Even if we didn't like it, his comments made sense and were valid concerns as related to the masses. As I recall he would also say "I'm thinking of doing...." so we could, and did, reply with lots of "yes", "no", or "how about....?". The "how about..." was the very important response that provided outside the box thinking that I think drove major innovation at iStock. The discussions were held before the decisions - not after an edict was handed down. Crowd sourcing of images was also crowd sourcing of the way the business was run - at least at a discussion level. It certainly didn't take a year for him to come to the forums. He created the forums so to interact with his constituents and to learn their concerns and wishes related to the business. Getty and iStock would be wise to put more effort into meeting and working with both contributors and buyers.

Getty and iStock management needs to get out of the clouds of pure business decisions and work with the client decisions. Every manager should be required to be a contributor to the business through photos, illustrations, sound, or video. Even if it only to get 1 item through inspection per year. Then they might understand a bit the passion these decisions make at the contributor level.

Why should lines be drawn that separates management and contributors as we have going on currently with the Microsoft and Google deals? The original crowd sourced management and client connections made for a lot better communications and less of these controversial deals. It put management and clients on the same team. Would that be novel today?

If iStock and Getty upper management had photos of their spouse and kids as stock photos, would these Microsoft and Google deals have been done with such lax copyright requirements and licenses?

Would it be novel for the management to be mentors to the contributors instead of being enemies? Where could this organization go with that kind of relationship? Management helping contributors fill needs voiced by the buyers. Isn't this the way it is supposed to work? iStock/Getty could be our agent, not just our distributor. For the mutual good.

A smooth flow of product through the pipes is surely more lucrative at all points than the current leaks, blockages, and people grabbing off every last penny, at every level. These are the signs of a company in downward spiral. The ball is squarely in the court of iStock/Getty management. Are the contributors on the same team? Is the management willing to mentor and take suggestions?

Rebecca, my best guess is you need to spend 4 hours a day here in the forums reading and writing. Continue to bring along those managers you sent. Interact. Speak your mind and share your knowledge. Take some lumps for the bad deals - even if you didn't broker them. You need to get to know your contributors so you can work back with iStock and Getty management. Your contributors need to get to know their management and how to produce effectively. Just like sports heros, for better or worse, you are the mentor here. Step up to the plate. In my opinion, if you don't spend this kind of time here, you very soon won't have an iStock to manage anyway. Oh the name may still be around. But, the essence of the Getty money paid to Bruce and friends will have been for naught. iStock will just become another textbook study in how corporate acquisitions fail when the company cultures clash.
sjlocke
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Posted Sun Jan 13, 2013 8:19PM
Great communication Stan.
CaseyHillPhoto
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Posted Sun Jan 13, 2013 8:50PM
^ Yes, that was well stated.
4FR
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Posted Mon Jan 14, 2013 12:28AM
Thanks Stan. I hope Management doesn't only just read it this time....
jhorrocks
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Posted Mon Jan 14, 2013 12:44AM
Very well written, Stan.  To the eyes of the remaining original iStock staff, you are probably preaching to the choir.  Even if Getty management silently agrees, I believe their actions are accountable only to the real boss - the Carlyle Group.  I honestly believe the place you describe can exist.  I just don't think I believe any longer that it can be here.  I wish it could.  I really do.

(Edited on 2013-01-14 00:54:33 by jhorrocks)
simonbradfield
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Posted Mon Jan 14, 2013 1:46AM
Excellent points, eloquently put. Rebecca, please read and take note, and we can all enjoy a bright & happy future together. Ignore it and this place is history.
CraigRJD
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Posted Mon Jan 14, 2013 1:46AM
here here Stan ...
sodafish
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Posted Mon Jan 14, 2013 1:54AM
Well said Stan ! 
luismmolina
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Posted Mon Jan 14, 2013 2:02AM
Same here Stan!
guenterguni
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Posted Mon Jan 14, 2013 2:11AM
excellent statement from Stan! I fully agree...
Silberkorn
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Posted Mon Jan 14, 2013 2:12AM
Very well said, Stan.
GavinD
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Posted Mon Jan 14, 2013 2:55AM
And another thank you to Stan. Very well said.
Photoshopped
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Posted Mon Jan 14, 2013 3:10AM
Very well put Stan, behind your sentiments 100%. 
Imgorthand
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Posted Mon Jan 14, 2013 3:17AM
Greatly said. I hope they do read this one and understand.
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