Keywords have disappeared!

Displaying 1 to 10 of 10 matches.
johnfs
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Mon Jan 7, 2013 5:42AM
/
/Some of my top files have had their keywords completely replaced with a few unrelated words. This has completely stopped sales on the files. They are my most regularly downloaded and reliable files. I discovered one a few weeks ago and changed it back thinking it was a one off but just discovered another one. It's keywords have been changed to - Technology, Circle, vertical, speaker, nobody, white, background, studio shot, single object, color image, illustration and painting.


Has anyone else had this problem? It's obviously really worrying as I've been missing out on sales, potentially a high number. I have no idea how long it's been going on for and which files are affected. I've contacted iStock about this directly.

(Edited on 2013-01-07 05:44:04 by johnfs)
softpiano
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Jan 7, 2013 6:15AM
OMG.. That's an alert.. I don't even want to look at my files
bononiasound
Member is a Gold contributor and has 5,000 - 12,499 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Mon Jan 7, 2013 8:17AM
maybe it's some kind of bug related to the new feature "wrong keyords? tell us". Wait for admins for any suggestion.
clay73
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Mon Jan 7, 2013 10:41AM
I noticed this also on one of the first files i tried. I have to investigate this further this evening. I hope istock is looking into this, too.
softpiano
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio Artist
Posted Mon Jan 7, 2013 12:23PM
I went through some of my files.. All were clean.. Let's hope i don't have any such.. And i really hope Your files will be fixed ASAP guys!
thepugnatious
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloads
Posted Mon Jan 7, 2013 3:39PM

Please fully outlione this problem and send in a email to audiohelp@istockphoto.com. I will investigate ASAP. Send me:


• What keywords
• What files are effected
• When did you notice the problem
• Can you reproduce the bug? if so how?
• OS version & Browser Version you are using.
• any other pertanent info. 
clay73
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Mon Jan 7, 2013 3:56PM

Checked 100+ more files of my portfolio. I didn´t find another file with "lost keywords".
softpiano
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio Artist
Posted Tue Jan 8, 2013 1:22AM
Pug, what if we don't even know that we have such files? I mean it's hard to check ~1500 files..
johnfs
Member is a Diamond contributor and has 12,500 - 99,999 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Tue Jan 8, 2013 3:45AM

I've emailed you Pug. Just so you know, I have also been in contact with someone called Kaylene from Contributor Relations.


--- no idea why contributor relations is so big!

(Edited on 2013-01-08 03:46:53 by johnfs)
thepugnatious
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloads
Posted Tue Jan 15, 2013 12:00PM
Posted By softpiano:
Pug, what if we don't even know that we have such files? I mean it's hard to check ~1500 files..

Bugs like this can only be found by all of you. Because of the rarity of these bugs there is little chance that you are effected. Just keep this bug in mind when you are doing portfolio maintenance.
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