Videos Disappeared off Getty

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heavypred
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Mon Jan 21 8:33AM
I emailed Jim last week and he said that they are going to look it up.
Still nothing  
Purplevideos
Member is a Gold contributor and has 5,000 - 12,499 Video downloadsExclusive iStockphoto VideographerMember has had a File Of The Week.
Posted Mon Jan 21 8:49AM
Posted By ScottNodine:
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Posted By vcr:

  This is because we have decided not to transfer any files encoded with HDV, or any SD files through the new connector, even though some of those files do appear there now from the earlier transfers.




Jim,
Will videos that I've provided HD, NTSC, and PAL versions under one file number, at inspection, possibly be skipped over because of this?  Or will the Connector just take the HD version only?

Here is one of mine as an example:
http://www.istockphoto.com/stock-video-15351194-middle-class-american-subdivision-snow-day.php

I was wondering about this too. I haven't had any of my newer videos transferred to Getty and I'm not sure why. I'd really like to get them on there as well. If there are SD versions as well as HD versions of the same file, are they overlooked for this process? Thanks
Spencer_Whalen
Member is a contributor and has less than 250 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive iStockphoto Videographer
Posted Mon Jan 21 9:32AM

For those who's video's have vanished I'm guessing we were all in the same upload batch?


email: jim . goertz at istockphoto . com


he was really helpful and was able to retrieve most of my video's back again!


I just want my newer files (some over a year old) to be uploaded now! Such a long agonising wait!
heavypred
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Thu Jan 24 7:42AM
Still nothing...
Jim, are you there? 
Maulsmasher
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive iStockphoto Videographer
Posted Thu Jan 24 8:10AM
Ho are you guys checking to see if your videos are on Getty? UI am searching, but mine aren't showing...is there a better way?
vcr
Member is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is an adminExclusive iStockphoto VideographerForum Moderator
Posted Thu Jan 24 9:17AM

A quick update: The problem is still being worked on, and we are compiling a list of those affected. By emailing me you are put on that list, which we are working on getting re-activated. Heavypred, you are on that list. 


The problem is that RF video files that have been active on GI have been disappearing. If you know approximately how many files you had on GI, vs how many you have now, I can pass that info on to have them re-activated. 


This should not be confused with the seperate issue of requesting more files to be sent over. That is not a bug, we are working to get more files pushed over and it is just a matter of time.


 
Maulsmasher
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive iStockphoto Videographer
Posted Thu Jan 24 9:44AM
My content is listed under GI Sales, but not visible when I search for it on Getty...does this mean they were there and dissappeared?
heavypred
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Thu Jan 24 10:23AM

VCR, thanks for responding so fast, really appreciate that.


I've had exactly 123 files on Getty.
And the ones (10 of them) that are there now were not among them at all.
Hope it helps... 
vcr
Member is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is an adminExclusive iStockphoto VideographerForum Moderator
Posted Thu Jan 24 10:41AM
Posted By Maulsmasher:
My content is listed under GI Sales, but not visible when I search for it on Getty...does this mean they were there and dissappeared?

You only have 11 files here at iStock. I suspect we have not yet sent any of your files over as of yet.
Maulsmasher
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive iStockphoto Videographer
Posted Thu Jan 24 11:06AM
Posted By vcr:

Posted By Maulsmasher:
My content is listed under GI Sales, but not visible when I search for it on Getty...does this mean they were there and dissappeared?


You only have 11 files here at iStock. I suspect we have not yet sent any of your files over as of yet.

Okay, thank you for the response.
mammuth
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has more than 0 Logo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Sat Jan 26 1:23AM
Hi, I've discovered today that my video files (which was on getty images) are disappeared totally. So please put me on any list which helps to get back them    
vcr
Member is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is an adminExclusive iStockphoto VideographerForum Moderator
Posted Sun Jan 27 2:20PM
Posted By mammuth:
Hi, I've discovered today that my video files (which was on getty images) are disappeared totally. So please put me on any list which helps to get back them smile    

Noted, thanks.
Mirkic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a Gold contributor and has 5,000 - 12,499 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Sun Jan 27 2:46PM
Mine dissapeared in the last 3 days... Got over 1800 and now there are 1305. So over 500 missing
Mirkic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a Gold contributor and has 5,000 - 12,499 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Sun Jan 27 2:51PM
/
/Also, the tab on the left shows 

Standard definition (1,305) (got about 10 SD videos)
High-definition (1,198) (over 1800 are HD)



Numbers have gone balistic! 
Also, when you go and start adding up with calc the numbers you get some odd things. Nothing match. 
Just noticed that

(Edited on 2013-01-27 14:52:03 by Mirkic)
Mirkic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a Gold contributor and has 5,000 - 12,499 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Sun Jan 27 2:55PM

Just refreshed the page and the number went to 1,291 results... even lower. 


I broke up exclusivity and as far as I know, the last time talking about Getty and excl, the non-exclusives are there, at Getty, right? No? 
Mirkic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a Gold contributor and has 5,000 - 12,499 Audio downloadsExclusive iStockphoto Audio ArtistMember has had a File Of The Week.
Posted Sun Jan 27 3:08PM

Back to 1305 again


 
patrickoberem
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusive
Posted Sun Jan 27 6:22PM
I don't have any videos on Getty. Excuse my ignorance, but how do I get my video / image files into the Getty collection? I am an exclusive contributor to both......
voshadhi
Member is a contributor and has less than 250 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive iStockphoto Videographer
Posted Tue Jan 29 12:28PM
yes HD and SD are mixed up. all of my files are HD but some of them are listed as only SD.


I think the source for this error is that the aspect ratio under the file info is lister as 4:3 usually its 16:9 and 4:3


example for a wrong file: only 4:3


http://www.gettyimages.com/detail/video/golden-gate-bridge-stock-footage/156477083


example for a correct file: which contains both 16:9 and 4:3


http://www.gettyimages.com/detail/video/night-driving-new-york-city-stock-footage/92601720

(Edited on 2013-01-29 12:29:13 by voshadhi)
AllLightFilm
Member is a contributor and has less than 250 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsExclusive iStockphoto Videographer
Posted Wed Jan 30 12:09PM
Hi. VCR, did you get my site mail? About 1000 missing. Also emailed Jim weeks ago. Still no change. Thanks.
Forrestbro
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 12,500 - 99,999 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Jan 30 1:46PM
How are we to know if we have missing videos? I rarely check my Getty portfolio, so I'm not sure how many videos I should have, but my Getty portfolio is about half the size of my iStock portfolio.
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