Keywords removed from Agency files

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alvarez
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The Week
Posted Thu Jan 10, 2013 1:30PM
Hi there!

I just noticed that these two images have had the keyword "dog" removed. These two images are mirrored on Getty and over there they do contain the keyword "dog".

Has anything gone wrong during the transfer to Getty? I believe "dog" is an important keyword for these two images. How could I get it back?

Thanks for any help!
Greatly appreciated,
Luis

stock-photo-21215153-dog-at-pet-grooming-salon
stock-photo-21210620-dog-at-pet-grooming-salon

(Edited on 2013-01-10 13:31:06 by alvarez)
Thomas_EyeDesign
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsExclusiveExclusive iStockphoto Audio ArtistMember has had a File Of The Week
Posted Thu Jan 10, 2013 1:32PM
Also the model tag hhp2.
ducksandwich
Forum Moderator
Posted Fri Jan 11, 2013 9:07AM

This is odd but first a few observations. 


1) Both files have the maximum 50 keywords allowed on the IS site. Files have no KW maximum on GI.com thus enabling other terms to display. Unfortunately that doesn't why terms were cut from your files on IS. 


2) Dog (Canine) is the same place in both the GI and IS vocabs so there wouldn't be any reason why it would be on the GI file and not the IS file post-transfer. Model tracking tags aren't used on GI.com so don't expect to see them there. 


3) The first file had the KW Two People applied so I've deleted that and added Dog. The second file had Mid Adult, Young Adult and Mature Adult so I've deleted the one that doesn't apply Mid Adult and added Dog. 


If you see anything else like this, let me know. 
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